Order management

Turn returns into opportunities for new orders

Gorgias gives your agents the tools to effortlessly recommend products from your store and fully manage orders without ever leaving the helpdesk.

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Order management

Help your shoppers with their orders
from a single tab

Refund, create, & cancel Shopify orders

Our Shopify integration lets you perform the most popular support actions while responding to tickets in Gorgias, so you don’t need to navigate multiple tabs to fully resolve customer questions.

Order management
Order management

Manage orders more efficiently with Macros

Gorgias Macros are more than just templated responses. They can trigger Shopify actions like refunds and order cancellations to speed up both your response and resolution to common order management questions.

Keep your Shopify account secure

Your agents can do everything they need to support your shoppers from Gorgias, meaning you don’t need to share your Shopify credentials with anyone who doesn’t really need access to your store.

Order management
Order management

Order management
“With a click of a button, the customer service team can find the right template and have all the order specific details such as order and tracking number, customer name as well as auto populate responses.”

Bishoi Khella, Co-Founder & Managing, TruWood

Easily manage customer questions & Shopify orders

Issue refunds

Refund past orders directly from Gorgias. You can choose the amount of the refund, whether to “restock” the item quantity, and list a reason to keep your team informed.

Create new orders

Choose the product, apply a discount, place the order, send an invoice, and reply to the customer – all within about 5 seconds in Gorgias.

Cancel orders

Stop an order in its track with just a few quick clicks, and then choose the reason for the refund to give your store visibility into incomplete purchases.

View order history instantly

Need more customer context before deciding to issue a refund or not? Just look to the Customer Sidebar for all the information your agents need.

See if items are in stock

When you create or duplicate an order, we’ll display the number of available items right in Gorgias, so your agents never have to guess (or open a second browser tab) to see if your products are available or not.

24/7 support for your support team

Need help managing Shopify orders? Our own team is here to support your success, so you’re never stuck waiting to support your own customers.

Start seeing the impact from the first week

Deflect tickets
30% of all inquiries are about order status, returns and cancellations. You can automate these inquiries using self-service and managed rules.
24/7 support
Customers shop online 24/7. With self-service, your customers can get the help they need outside business hours, without the overhead cost.
Generate revenue
Customers are more likely to make a purchase if their product questions are answered. FAQ in chat helps educating customers and promote your brand.

Join 9,880+ merchants offering exceptional ecommerce support

Join +7,200 merchants offering exceptional ecommerce support

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