Order management

Turn returns into opportunities for new orders

Gorgias gives your agents the tools to effortlessly recommend products from your store and fully manage orders without ever leaving the helpdesk.

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Help your shoppers with their orders from a single tab

Refund, create, & cancel Shopify orders

Our Shopify integration lets you perform the most popular support actions while responding to tickets in Gorgias, so you don’t need to navigate multiple tabs to fully resolve customer questions.

Manage orders more efficiently with Macros

Gorgias Macros are more than just templated responses. They can trigger Shopify actions like refunds and order cancellations to speed up both your response and resolution to common order management questions.

Keep your Shopify account secure

Your agents can do everything they need to support your shoppers from Gorgias, meaning you don’t need to share your Shopify credentials with anyone who doesn’t really need access to your store.

“With a click of a button, the customer service team can find the right template and have all the order specific details such as order and tracking number, customer name as well as auto populate responses.”

Bishoi Khella, Co-Founder & Managing, TruWood

> Read their story

Explore Steve Madden’s Help Center. Built with Gorgias.

More examples of Help Centers built with Gorgias

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Easily manage customer questions & Shopify orders

Issue refunds

Refund past orders directly from Gorgias. You can choose the amount of the refund, whether to “restock” the item quantity, and list a reason to keep your team informed.

Create new orders

Choose the product, apply a discount, place the order, send an invoice, and reply to the customer – all within about 5 seconds in Gorgias.

Cancel orders

Stop an order in its track with just a few quick clicks, and then choose the reason for the refund to give your store visibility into incomplete purchases.

View order history instantly

Need more customer context before deciding to issue a refund or not? Just look to the Customer Sidebar for all the information your agents need.

See if items are in stock

When you create or duplicate an order, we’ll display the number of available items right in Gorgias, so your agents never have to guess (or open a second browser tab) to see if your products are available or not.