The best help desk for Ecommerce
Gorgias is exclusively built for ecommerce, which moves much faster and can combine sales and support. Think of in-store associates who greet you, process a return, help you find a better product, explain how to use it, and check you out.
Gorgias helps you offer that kind of end-to-end customer experience, boosting sales and revenue.
Re:amaze is an issue-resolving platform built for all industries. Some support teams only exist to “fix” customer problems days or months after a sale happens — Re:amaze is built for companies that follow this model.
Daily ecommerce support activities, like managing orders and converting shoppers with live chat, are not prioritized.
Chat campaigns help you reach out to customers based on their browsing behavior:
- Ask if they need help
- Highlight new product or promotions
- Provide the information and incentives they need to click “Place order”
- Automatically engage VIP customers and encourage repeat purchases
Gorgias can automatically identify, tag, and assign tickets based on a number of factors:
- Past orders: Prioritize customers who you know are big spenders at your store
- Channel: Respond to shoppers actively awaiting a response on live chat or SMS
- Pre-sales questions: Flag tickets from customers considering a purchase
- Escalations: Help angry customers they post negative reviews or social media posts
Re:amaze isn’t built to help ecommerce brands drive sales. So, it doesn’t offer features to measure or report on the revenue driven by your customer support team.
Gorgias offers detail Revenue Statistics like conversion rate and sales generated from support interactions, which help your team measure performance and prove your ROI to company leaders.
Merchants who take full advantage of Gorgias’ Automation Add-on and ticket routing deflect up to 40% of tickets, saving time for sensitive, complex, and high-impact customer queries. (Without subjecting customers to frustrating AI chatbots that can barely imitate humans.)
That's thanks to:
- Automated FAQs and workflows
- Self-service order tracking in your chat widget
- Customizable autoresponders (that can also trigger order actions through the Shopify integration)
The Gorgias team has seen (and solved) your biggest problems with hundreds of other brands, thanks to our ecommerce focus.
Gorgias’s team 24/7 to respond in under 9 minutes (for chat) and 12 hours (for email). Advanced and Enterprise plans get a dedicated Success Manager, too.
Plus, tap into our extensive ecommerce Partner network whenever to support your marketing, CRO, and other growth goals.
Choose a helpdesk based on ROI
Starting at $29 per month (per agent), Re:amaze helps your support agents resolve issues with a perfectly great ticketing system.
Starting at $10 per month (for three agents, and then unlimited agents on larger plans), Gorgias turns your support team into a revenue center. It empowers your team to resolve tickets, generate sales, and report on the revenue your team earns to make the case for a larger budget.