Gorgias vs.

Shopify Inbox

Do you have a full-time CX person? If so, Shopify Inbox is not enough.

Gorgias is the Shopify Inbox alternative that unites all your support channels and order management into one powerful inbox, not just chat. If you have dedicated CX team, level up from Shopify Inbox for ecommerce automations to make your team more efficient.
4.6 G2 Rating
4.3 Shopify App Store Rating
4.1 Trust Pilot Rating
Join leading brands who switched to Gorgias

Why 15,000+ ecommerce brands choose Gorgias over Shopify Inbox

Shopify
Channels
AI
Integrations
Support
Shopify

Gorgias is the #1 Shopify helpdesk

Shopify Inbox is made by Shopify, but Gorgias actually has the best Shopify integration.

Shopify is an investor in Gorgias, and our entire platform has been built around Shopify from the very beginning. Meanwhile, Shopify Inbox can only pull customer information from Shopify into responses — it can’t update orders in Shopify.

In Gorgias, you can pull customer info into tickets, plus cancel, update, and create Shopify orders. You can even use Gorgias Macros (aka templates or canned responses) to automatically trigger these kinds of actions upon sending.

Channels

All your channels in one place

Shopify Inbox is a great tool for live chat, but it does not help you manage customer conversations on email, social, SMS, WhatsApp, and other channels.

Gorgias unifies all these conversations in one powerful inbox, helping you stay on top of customer communication and save time trying to keep up with messages on 10 different apps. 

AI

Answer emails with humanlike AI on Gorgias

Gorgias’s AI Agent answers emails like a human, with empathy and personalization, to automatically resolve up to 60% of your emails.

Gorgias also connects to Shopify and your tools to update orders, manage subscriptions, and much more to answer 2x the queries than other FAQ bots.

Compared to Shopify Inbox, where every ticket must be manually assigned, personalized, and actioned, Gorgias uses automated workflows to cut down on response and resolution times.

Integrations

Connect your ecommerce tech stack

Gorgias is a one-tab tool. Gorgias connects to key ecommerce apps: sync data across tools, build workflows to prioritize tickets and send automatic responses, and push updates without switching tabs.

Shopify Inbox only integrates with 5 other chat apps. By contrast, Gorgias integrates with over 100 of the most used apps for online stores, like Klaviyo, Attentive, ReCharge, Yotpo, and Shipbob.

Support

Easy enough for small-but-mighty teams

Become a Gorgias expert with simple setup, UI built for ecommerce brands, tons of resources and templates, and a helpful support team available 24/7.

Gorgias also offers reporting and analytics to help you monitor and improve your CX efforts.

Shopify
Gorgias is the #1 Shopify helpdesk

Shopify Inbox is made by Shopify, but Gorgias actually has the best Shopify integration.

Shopify is an investor in Gorgias, and our entire platform has been built around Shopify from the very beginning. Meanwhile, Shopify Inbox can only pull customer information from Shopify into responses — it can’t update orders in Shopify.

In Gorgias, you can pull customer info into tickets, plus cancel, update, and create Shopify orders. You can even use Gorgias Macros (aka templates or canned responses) to automatically trigger these kinds of actions upon sending.

cta image 1
Channels
All your channels in one place

Shopify Inbox is a great tool for live chat, but it does not help you manage customer conversations on email, social, SMS, WhatsApp, and other channels.

Gorgias unifies all these conversations in one powerful inbox, helping you stay on top of customer communication and save time trying to keep up with messages on 10 different apps. 

cta image 1
AI
Answer emails with humanlike AI on Gorgias

Gorgias’s AI Agent answers emails like a human, with empathy and personalization, to automatically resolve up to 60% of your emails.

Gorgias also connects to Shopify and your tools to update orders, manage subscriptions, and much more to answer 2x the queries than other FAQ bots.

Compared to Shopify Inbox, where every ticket must be manually assigned, personalized, and actioned, Gorgias uses automated workflows to cut down on response and resolution times.

cta image 1
Integrations
Connect your ecommerce tech stack

Gorgias is a one-tab tool. Gorgias connects to key ecommerce apps: sync data across tools, build workflows to prioritize tickets and send automatic responses, and push updates without switching tabs.

Shopify Inbox only integrates with 5 other chat apps. By contrast, Gorgias integrates with over 100 of the most used apps for online stores, like Klaviyo, Attentive, ReCharge, Yotpo, and Shipbob.

cta image 1
Support
Easy enough for small-but-mighty teams

Become a Gorgias expert with simple setup, UI built for ecommerce brands, tons of resources and templates, and a helpful support team available 24/7.

Gorgias also offers reporting and analytics to help you monitor and improve your CX efforts.

cta image 1
See how Gorgias provides brands with the support they need to serve their customers.

Gorgias outperforms competitors across the board

Don’t just take it from us, here’s what brands have to say about why Gorgias is better than the rest
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Hear directly from brands why they chose Gorgias

Read case study
Eliminate turnaround times and create exceptional customer experiences
“Gorgias is a great tool — streamlined and connected with Shopify in a really straightforward way that makes it easy to handle customer orders. Gorgias really helps eliminate the turnaround times for getting back to customers in a timely fashion."
Addison Debter
,
Head of Customer Service
at
Kirby Allison
Read case study
Capabilities ahead of the competition
“I already love Gorgias because its email and chat capabilities are ahead of the competition, so I trust Gorgias to also build the best AI agent. And having all our CX tools within the same system is important — I don’t want yet another dashboard to check.”
Tosha Moyer
,
Senior Customer Experience Manager
at
Psycho Bunny
Read case study
"Gorgias AI Agent is going to be a game-changer for us during BFCM. Immediate, personalized responses reduce the volume of repetitive inquiries and ensure our community feels supported during the busiest time of the year. Our community members have even mistaken the AI Agent for a real person, which speaks volumes about how well it aligns with our brand voice.”
Zoe Cranney
,
Community Experience Expert
at
LSKD

What’s the difference between Gorgias and Shopify Inbox?

Tell me more about how Gorgias’s AI outperforms Zendesk
Gorgias
Shopify Inbox
Conversational AI in email
Conversational AI in chat
Pre-built AI Actions 
Available across all plans 
Dedicated AI implementation team
Transparent, usage-based pricing
What about key ecommerce integrations?
Gorgias
Shopify Inbox
Recharge
Klaviyo
Attentive
Yotpo
Smile.io
Loop Returns
NetSuite
How do Gorgias Shopify Workflows compare to Zendesk?
Gorgias
Shopify Inbox
Customize sidebar with customer data
Perform actions in the ticket view
Embed customer data in canned responses
Embed actions in canned responses
Shopify variables within Rules
Let your AI Agent update Shopify
Let customer easily Track orders
Nail pre-sales with discount codes, stock levels, and visual product links
Drive revenue with campaigns targeted using Shopify data
Show CX’s impact with revenue reports
How are Gorgias’s reporting and analytics more out-of-the-box for ecommerce?
Gorgias
Shopify Inbox
Service level agreements (SLAs)
Custom ticket fields
Basic KPIs (FRT, RT, CSAT, etc)
Average handle time 
Revenue generated from support 
Ticket Intent trends 
Custom reporting 
Talk to me about pricing.
Gorgias
Shopify Inbox
Helpdesk pricing model
Per ticket
Per user seat
Per ticket
Entry price 
$10/month
Free
AI pricing model
Per resolution
Price
$0.50-$1/resolution
Unlimited users
Anything else I should know?
Gorgias
Shopify Inbox
Generate articles from past tickets with AI 
Publish interactive scripted automations on your website
Offer Order Management portals on your website
Offers Help Center and Contact Form
Join the 15,000+ brands that use Gorgias every day