Voice

Deliver personalized & efficient phone support

Provide a convenient and inclusive experience for your customers and increase productivity for your agents.

Used daily by 
14,098
+ DTC brands

Drowning in support tasks? Here’s your life raft.

Decrease tickets resolution time

Brands using phone support resolve tickets 34% faster than brands that don't. Automated ticket generation captures essential call information, including missed calls, voicemails, and recordings, so agents can focus on getting customers to solutions more quickly.

Channels
Chat
Help Center
Contact Form

Improve performance with intuitive processes

Gorgias uses team-based routing to notify the best agent when a customer calls, so you can make sure your team never misses a call and your shoppers get the help they need.

Channels
Chat
Help Center
Contact Form

Leverage customer history to drive revenue

When customers call your store, we’ll automatically display their purchase history, past conversations, and related data from the apps you’ve integrated. This means your agents can focus on building rapport and upselling or cross-selling to generate revenue.

Channels
Chat
Help Center
Contact Form

Channels
Chat
Help Center
Contact Form

Offer top-tier voice support within a centralized helpdesk

Create a new number or bring one over

Minimize the disruption to your shoppers by re-using your existing number or get started in minutes with something new.

Customize where agents receive calls

Agents can forward incoming support calls to their personal devices for ease and efficiency, or choose to answer calls on a desktop device. They can switch back and forth whenever they like, so phone support is convenient for your team – not just your customers.

Create a custom IVR menu

Allow your callers to self-select options from an interactive voice response (IVR) menu, in order to route them to the right place for support and save your agents time spent triaging.

Record calls to maintain quality support

Go back and listen to calls to provide feedback for your agents, use the recordings for agent training, and improve your overall support narrative.

Integrate with WhatsApp to take an omnichannel approach

Unify customer communication by making and receiving both calls and WhatsApp messages from the same number.

Tailor your phone support to fit your brand and team

Add a custom greeting message or voicemail by uploading a recording or using text-to-speech, and set business hours so callers know when your team is offline.

Don’t just take our word for it...

Connect 100+ ecommerce tools

View customer data in the support ticket sidebar
Streamline your work and boost cross-team collaboration
Make updates in other tools without switching tabs

Join the 14,098 brands that use Gorgias every day