Don’t trap customers in chatbot hell. Every automated response gives customers a clear, easy path to human support.
"Another big time-saver is the fact that chats, emails, and phone calls are united under one customer view. This way, when a customer calls, we immediately see previous conversations with them."
Amanda, Customer Support Manager, Try The World
Flows are one small part of your larger support automation strategy.
When you subscribe to the Automation Add-on, you get Flows plus a suite of other features (like real-time order tracking and automated return requests) to help instantly answer basic questions and save your team’s time for better things.