Voice

Deliver personalized & efficient phone support

Provide a convenient and inclusive experience for your customers and increase productivity for your agents.

No credit card required
Instant setup
7-day free trial
Thank you! Your submission has been received!
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Voice
Gorgias is used daily by
12,895
+ DTC brands

Solve complex issues faster

Decrease tickets resolution time

Brands using phone support resolve tickets 34% faster than brands that don't. Automated ticket generation captures essential call information, including missed calls, voicemails, and recordings, so agents can focus on getting customers to solutions more quickly.

Voice
Voice

Improve performance with intuitive processes

Gorgias uses team-based routing to notify the best agent when a customer calls, so you can make sure your team never misses a call and your shoppers get the help they need.

Leverage customer history to drive revenue

When customers call your store, we’ll automatically display their purchase history, past conversations, and related data from the apps you’ve integrated. This means your agents can focus on building rapport and upselling or cross-selling to generate revenue.

Voice
Voice

Voice

"Another big time-saver is the fact that chats, emails, and phone calls are united under one customer view. This way, when a customer calls, we immediately see previous conversations with them."

Amanda, Customer Support Manager, Try The World

More examples of Help Centers built with Gorgias

Offer top-tier voice support within a centralized helpdesk

Create a new number or bring one over

Minimize the disruption to your shoppers by re-using your existing number or get started in minutes with something new.

Record calls to maintain quality support

Go back and listen to calls to provide feedback for your agents, use the recordings for agent training, and improve your overall support narrative.

Customize where agents receive calls

Agents can forward incoming support calls to their personal devices for ease and efficiency, or choose to answer calls on a desktop device. They can switch back and forth whenever they like, so phone support is convenient for your team – not just your customers.

Integrate with WhatsApp to take an omnichannel approach

Unify customer communication by making and receiving both calls and WhatsApp messages from the same number.

Create a custom IVR menu

Allow your callers to self-select options from an interactive voice response (IVR) menu, in order to route them to the right place for support and save your agents time spent triaging.

Tailor your phone support to fit your brand and team

Add a custom greeting message or voicemail by uploading a recording or using text-to-speech, and set business hours so callers know when your team is offline.

Best practices & tips to offer customer service on WhatsApp

Celebrated by customers & industry experts

Start seeing the impact from the first week

Deflect tickets
30% of all inquiries are about order status, returns and cancellations. You can automate these inquiries using self-service and managed rules.
24/7 support
Customers shop online 24/7. With self-service, your customers can get the help they need outside business hours, without the overhead cost.
Generate revenue
Customers are more likely to make a purchase if their product questions are answered. FAQ in chat helps educating customers and promote your brand.

Join 12,895+ merchants offering exceptional ecommerce support

Centralize 1:1 conversations today with Gorgias

Centralize 1:1 conversations today with Gorgias

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Voice

Deliver personalized & efficient phone support

Provide a convenient and inclusive experience for your customers and increase productivity for your agents.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Gorgias is used daily by
12,895
+ DTC brands

Decrease tickets resolution time

Brands using phone support resolve tickets 34% faster than brands that don't. Automated ticket generation captures essential call information, including missed calls, voicemails, and recordings, so agents can focus on getting customers to solutions more quickly.

Improve performance with intuitive processes

Gorgias uses team-based routing to notify the best agent when a customer calls, so you can make sure your team never misses a call and your shoppers get the help they need.

Leverage customer history to drive revenue

When customers call your store, we’ll automatically display their purchase history, past conversations, and related data from the apps you’ve integrated. This means your agents can focus on building rapport and upselling or cross-selling to generate revenue.

More examples of Help Centers built with Gorgias

Offer top-tier voice support within a centralized helpdesk

Create a new number or bring one over

Minimize the disruption to your shoppers by re-using your existing number or get started in minutes with something new.

Record calls to maintain quality support

Go back and listen to calls to provide feedback for your agents, use the recordings for agent training, and improve your overall support narrative.

Customize where agents receive calls

Agents can forward incoming support calls to their personal devices for ease and efficiency, or choose to answer calls on a desktop device. They can switch back and forth whenever they like, so phone support is convenient for your team – not just your customers.

Integrate with WhatsApp to take an omnichannel approach

Unify customer communication by making and receiving both calls and WhatsApp messages from the same number.

Create a custom IVR menu

Allow your callers to self-select options from an interactive voice response (IVR) menu, in order to route them to the right place for support and save your agents time spent triaging.

Tailor your phone support to fit your brand and team

Add a custom greeting message or voicemail by uploading a recording or using text-to-speech, and set business hours so callers know when your team is offline.

What channels does
Automation Add-on support?

Quick Response Flows
Order Management Flows
Article Recommendation Flows
Autoresponders
Chat Widget
-
Help Center
-
Email
-
-
Contact Form
-

Measure automation’s business value

A simple statistics page to measure all things automation. The top 10% of Automation Add-on users deflect at least 30% of overall questions.

Redirect complex questions to human agents

Don’t trap customers in chatbot hell. Every automated response gives customers a clear, easy path to human support.

"Another big time-saver is the fact that chats, emails, and phone calls are united under one customer view. This way, when a customer calls, we immediately see previous conversations with them."

Amanda, Customer Support Manager, Try The World

Measure and improve performance and business impact

With Statistics, you can easily understand which Flows get clicked, which require agent assistance, and which lead to purchases. These insights help you identify areas for improvement and make the best decisions for your customers and team.

Flows work alongside the rest of the Automation Add-on

Flows are one small part of your larger support automation strategy.

When you subscribe to the Automation Add-on, you get Flows plus a suite of other features (like real-time order tracking and automated return requests) to help instantly answer basic questions and save your team’s time for better things.

Ready to join the
12,895+ brands that use Gorgias every day?

No credit card required
Instant setup
7-day free trial
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.