Deliver personalized & efficient phone support
Provide a convenient and inclusive experience for your customers and increase productivity for your agents.
Solve complex issues faster
Decrease tickets resolution time
Brands using phone support resolve tickets 34% faster than brands that don't. Automated ticket generation captures essential call information, including missed calls, voicemails, and recordings, so agents can focus on getting customers to solutions more quickly.
Improve performance with intuitive processes
Gorgias uses team-based routing to notify the best agent when a customer calls, so you can make sure your team never misses a call and your shoppers get the help they need.
Leverage customer history to drive revenue
When customers call your store, we’ll automatically display their purchase history, past conversations, and related data from the apps you’ve integrated. This means your agents can focus on building rapport and upselling or cross-selling to generate revenue.
Explore Steve Madden’s Help Center. Built with Gorgias.
Offer top-tier voice support within a centralized helpdesk
Create a new number or bring one over
Minimize the disruption to your shoppers by re-using your existing number or get started in minutes with something new.
Record calls to maintain quality support
Go back and listen to calls to provide feedback for your agents, use the recordings for agent training, and improve your overall support narrative.
Customize where agents receive calls
Agents can forward incoming support calls to their personal devices for ease and efficiency, or choose to answer calls on a desktop device. They can switch back and forth whenever they like, so phone support is convenient for your team – not just your customers.
Integrate with WhatsApp to take an omnichannel approach
Unify customer communication by making and receiving both calls and WhatsApp messages from the same number.
Create a custom IVR menu
Allow your callers to self-select options from an interactive voice response (IVR) menu, in order to route them to the right place for support and save your agents time spent triaging.
Tailor your phone support to fit your brand and team
Add a custom greeting message or voicemail by uploading a recording or using text-to-speech, and set business hours so callers know when your team is offline.
How our customers deliver exceptional integrated support
Best practices & tips to offer customer service on WhatsApp
Talk to your customers wherever they are
.png)
.png)
-1.png)
-2.png)
Start seeing the impact from the first week
Centralize 1:1 conversations today with Gorgias
Centralize 1:1 conversations today with Gorgias
