Social Media

Follow the conversation across social channels

Like a Facebook comment, send a shipping status in a private Instagram message – all from a centralized helpdesk.

No credit card required
Instant setup
7-day free trial
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Social Media

A social support workflow that works for your agents

No more back-and-forth just to answer 280-character questions

Stop sharing social login credentials and sending responses to your social media manager. Gorgias integrates directly with Facebook and Instagram so your support agents can quickly reply to the questions they need to (and automate what they don’t.)

Social Media
Social Media

Craft personalized replies, in context

Take the guesswork out of who you’re interacting with. View a user’s message history across all channels (including non-social channels like email and chat) in one centralized view, along with data from over 65+ integrations including Shopify, Klaviyo, and Yotpo.

Built specifically for Shopify & ecommerce stores

When you connect your Shopify, BigCommerce or Magento store to Gorgias, you’ll be able to perform powerful actions right inside the helpdesk (like refunding an order) and enrich your social Macros with custom variables (like shipping date). So your agents aren’t just responding on social – they’re providing end-to-end support to resolve customer issues faster.

Social Media
Social Media

Social Media

“Gorgias has so much integration between Shopify, Instagram, and Facebook. The Facebook ad commenting has been very interesting. People have been converting right there, thanks to a simple social interaction.”

Cody Szymanski, Customer Experience Manager, Shinesty

More examples of Help Centers built with Gorgias

Simplify social support for your store

Manage Facebook comments, ad comments, messages, and mentions

We’ll create a ticket in Gorgias whenever your shoppers post on your wall, comment on one of your posts (organic and paid), or send a direct message to your inbox.

Manage Instagram messages, comments, ad comments, and mentions from posts and Stories

We’ll create a ticket when your shoppers comment on one of your posts (organic or paid), mention your Instagram handle in a post or Story, or send your brand a private message.

Control who gets assigned social tickets (and what kind)

Our automation tools can help you automatically assign certain agents to social tickets (so they don’t take up the whole queue), or you can automatically reply to or close tickets based on criteria you set.

Create Macros for common social interactions

There’s no reason your agents should have to manually type out “Thanks for the mention!” over and over. Our Macros can be used on any social channel to help speed up replies and match brand guidelines.

Reply on social or a different channel

With cross-channel message history all in one place, it’s easy to see if a shopper emails you and messages your brand on Instagram all about the same issue, so your agents can take the conversation where they need to and reply in the best format.

Best practices & tips to offer customer service on WhatsApp

Start seeing the impact from the first week

Deflect tickets
30% of all inquiries are about order status, returns and cancellations. You can automate these inquiries using self-service and managed rules.
24/7 support
Customers shop online 24/7. With self-service, your customers can get the help they need outside business hours, without the overhead cost.
Generate revenue
Customers are more likely to make a purchase if their product questions are answered. FAQ in chat helps educating customers and promote your brand.

Join 11,970+ merchants offering exceptional ecommerce support

Centralize 1:1 conversations today with Gorgias

No credit card required
Instant setup
7-day free trial
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Social Media

Follow the conversation across social channels

Like a Facebook comment, send a shipping status in a private Instagram message – all from a centralized helpdesk.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Gorgias is used daily by
11,970
+ DTC brands

No more back-and-forth just to answer 280-character questions

Stop sharing social login credentials and sending responses to your social media manager. Gorgias integrates directly with Facebook and Instagram so your support agents can quickly reply to the questions they need to (and automate what they don’t.)

Craft personalized replies, in context

Take the guesswork out of who you’re interacting with. View a user’s message history across all channels (including non-social channels like email and chat) in one centralized view, along with data from over 65+ integrations including Shopify, Klaviyo, and Yotpo.

Built specifically for Shopify & ecommerce stores

When you connect your Shopify, BigCommerce or Magento store to Gorgias, you’ll be able to perform powerful actions right inside the helpdesk (like refunding an order) and enrich your social Macros with custom variables (like shipping date). So your agents aren’t just responding on social – they’re providing end-to-end support to resolve customer issues faster.

More examples of Help Centers built with Gorgias

Simplify social support for your store

Manage Facebook comments, ad comments, messages, and mentions

We’ll create a ticket in Gorgias whenever your shoppers post on your wall, comment on one of your posts (organic and paid), or send a direct message to your inbox.

Manage Instagram messages, comments, ad comments, and mentions from posts and Stories

We’ll create a ticket when your shoppers comment on one of your posts (organic or paid), mention your Instagram handle in a post or Story, or send your brand a private message.

Control who gets assigned social tickets (and what kind)

Our automation tools can help you automatically assign certain agents to social tickets (so they don’t take up the whole queue), or you can automatically reply to or close tickets based on criteria you set.

Create Macros for common social interactions

There’s no reason your agents should have to manually type out “Thanks for the mention!” over and over. Our Macros can be used on any social channel to help speed up replies and match brand guidelines.

Reply on social or a different channel

With cross-channel message history all in one place, it’s easy to see if a shopper emails you and messages your brand on Instagram all about the same issue, so your agents can take the conversation where they need to and reply in the best format.

Best practices & tips to offer customer service on WhatsApp

What channels does
Automation Add-on support?

Quick Response Flows
Order Management Flows
Article Recommendation Flows
Autoresponders
Chat Widget
-
Help Center
-
Email
-
-
Contact Form
-

Measure automation’s business value

A simple statistics page to measure all things automation. The top 10% of Automation Add-on users deflect at least 30% of overall questions.

Redirect complex questions to human agents

Don’t trap customers in chatbot hell. Every automated response gives customers a clear, easy path to human support.

“Gorgias has so much integration between Shopify, Instagram, and Facebook. The Facebook ad commenting has been very interesting. People have been converting right there, thanks to a simple social interaction.”

Cody Szymanski, Customer Experience Manager, Shinesty

Ready to join the
11,970+ brands that use Gorgias every day?

No credit card required
Instant setup
7-day free trial
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.