The best help desk for Ecommerce
Front is an innovative tool that lets teams collaborate over emails and other customer communications.
This is great for SaaS, professional services, and other B2B industries that require a lot of internal discussion before sending messages to customers. It’s also a great option for Customer Success and Sales teams, that need a lot of discussion around delicate clients.
Other than collaborative messaging, Front doesn’t offer many features for Customer Support or ecommerce, like order management or self-service.
Gorgias is a comprehensive customer service platform for ecommerce customer support teams. It unites your store’s email, live chat, social media, SMS, Voice and WhatsApp into one shared inbox.
Plus, it connects to your online store and offers features to make daily ecommerce processes (like refunding and tracking customer orders) possible in just a couple of clicks.
Plus, Gorgias offers advanced features specifically for cusotmer support teams, like prioritizing tickets, building customer help centers, and generating reports about your team’s performance, and much more.
Spend less time switching tabs to find customer information and make updates. Offer personalized support much faster thanks to:
Merchants who take full advantage of Gorgias’ Automation Add-on and ticket routing deflect up to 40% of tickets, saving time for sensitive, complex, and high-impact customer questions, thanks to:
Gorgias can automatically identify, tag, and assign tickets based on a number of factors:
Gorgias’s customer service team works 24/7 and has response times of under 9 minutes (for chat) and 12 hours (for email). All plans get support during migration and onboarding, and Advanced and Enterprise plans get a dedicated Success Manager.
And with our ecommerce customer service focus, the Gorgias team has seen (and solved) your biggest problems with hundreds of other brands.
Get detailed analytics about the revenue your team earns for your Shopify store and the types of support (and automated interactions) that lead to sales.
These insights help support teams make a strong impact on the company’s bottom line and prove your ROI to company leaders.
Customer support teams using Gorgias generated over $1 billion in 2021.
Front has pricing tiers for small teams starting at $20/month — but its features aren’t built for small teams. If you have a small team, Front’s extensive team collaboration features aren’t as relevant.
You’ll still have to respond to each message one at a time, copy/pasting information and updating orders manually in your store.
Gorgias’s set of self-service features and automation is more valuable for small teams, because it helps you answer a high volume of questions with little-to-no effort per ticket.
This is only possible because it connects with your online store, pulling in the necessary customer information to provide personalized responses, automatically sending the message, and making the appropriate updates (like refunding an order or editing a shipping address). Gorgias is available starting at only $10/month.