SECURITY AT gorgias

Peace of mind for you & your customers

Gorgias makes it easy to keep customer data secure and your agents accountable, so you can focus on growing your brand instead of stressing about security.

User roles and permissions

Control who on your team has access to certain areas of your helpdesk and what actions they can perform. See all user roles here.

Conversation & action history

Easily see events and messages to every customer across all channels. No more “he said, she said” when it comes to customer conversations.

Reliable integrations

We review every integration in our App Store to ensure only the highest quality apps are connecting to your helpdesk.

A few things that help keep your helpdesk secure

SSO for Google & Microsoft 365
SOC 2 Type II Certification
Google Cloud Platform infrastructure
Continuous encrypted backups
App data sent exclusively via HTTPS TLS encrypted connections
Automatic server-side filtering of personally identifiable information (PII)
Live uptime and status page
Learn more
Two-factor authentication
To learn more about our full security practices, download this PDF or view our Privacy Policy

No more sharing credentials to resolve customer issues.

Your agents (each with their own role and permissions) can access all the information and actions they need right from Gorgias. This means less sharing passwords, less users in your ecommerce accounts, and less room for security errors.

Still have security questions?

If you would like to report a vulnerability or have any security concerns with a Gorgias product, please contact security@gorgias.com.
You can also report them on our Hackerone program. Currently the program is private — email security@gorgias.com to be invited.