Overview

Gorgias, the all-in-one help desk for ecommerce

Manage all your support in one place, automate answers to common questions and increase support agent efficiency.

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Gorgias, the all-in-one helpdesk for ecommerce brands

We’ve combined the power of automation and integrations to centralize all customer's data in one software to allow you to provide exceptional, fast support from one place.

Centralize interactions

Connect all your communication channels to quickly answer shoppers’ requests without losing time switching between tools.

Automate answers to common requests

Speed up repetitive support tasks by automating responses to questions like “Where is my order” with highly personalized messages.

> Rules

> Intents & sentiment detection

> Macros

> Self-service

Empower your support agents

Increase support agent efficiency with a customized helpdesk deeply connected to your ecommerce solution.

Track your support performance

Provide high-quality support, turn shoppers into happy customers, and watch it impact your revenue.

> Support performance

> Revenue statistics

> Live Statistics

> Satisfaction survey

“One of the main reasons we adopted Gorgias is that all incoming questions and posts go directly into one interface. We’ve reduced first response time by 66%.”

Jay Perkins, Co-Founder & Managing Partner, Kettlebell Kings