Join us for Moments That Matter: Meet the Modern Helpdesk
September 10 at 12PM EST.
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B2B buyers move fast. Your support should, too.
Gorgias is a conversational commerce platform that helps wholesale brands automate repetitive requests—so your team can focus on key accounts, not inbox admin.
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Industry insights you need to know
60%
of customers reach out to support for invoices and freight updates
28%
of customers churn because of poor support
70%
of customers expect flexible return, shipping, and payment options
83%
of customers expect to manage orders online
Quick resolutions for simple requests
Deliver complete orders without the paperwork. Gorgias AI Agent resolves 58% of repetitive requests—like invoice copies and freight updates—freeing your team to focus on high-impact moments like negotiations and account growth.
Effortless returns and logistics
When something goes wrong, your clients expect speedy replies. Gorgias connects with apps like Loop, ReturnLogic, and ShipBob to automate exchanges and returns, and delivery visibility. This leads to less back-and-forth and confidence in every order.
Revenue-first fixes built into support
Gorgias Shopping Assistant identifies customer history, nudges dormant accounts, and suggests restocks before supply runs out. Catch these moments and everyday interactions turn into revenue opportunities without the extra staff.
Global support, 24/7
Cross-border deals can stall when costs or requirements aren’t clear. Gorgias provides upfront policy answers, localized Help Center content, and AI Agent support in multiple languages. Buyers get clarity no matter where they are, and your brand reduces cart abandonment.
Helping top B2B brands grow
55%
cost reduction, so you can scale without hiring
36s
36%
first response time, so customers never wait long
55%
tickets automated, giving your team time back
5%
revenue influenced through proactive conversations
