Join us for Moments That Matter: Meet the Modern Helpdesk
September 10 at 12PM EST.
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Conversations they’ll want to subscribe to
Gorgias is a conversational commerce platform that automates plan changes, order edits, and skip requests—so your brand becomes an essential part of their lifestyle.
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Inside subscription shopping habits
62%
expect to cancel if they don’t love the experience
40%
cancel subscriptions within 3 months
60%
leave due to a lack of subscription control
77%
stay longer when the experience feels tailored
Personalized picks that keep them hooked
Gorgias AI Agent uses your catalog to guide first-time shoppers and gift-givers to the right subscription in real time. Customers (or their loved ones) get a plan they’ll want to keep, while your team avoids a high volume of cancellations.
Subscription edits automated, at scale
When customers reach out over chat or email to skip, pause, or resume, AI Agent processes the request instantly—no agent needed. Subscribers are in full control of their plan without the support back-and-forth.
Proactive support to the rescue
AI Agent proactively identifies cancel intent and offers alternatives, like smaller sizes or plan edits, before customers hit unsubscribe. That means fewer churned subscribers, more LTV protected, and a CX team that only steps in for more complex cases.
24/7 coverage during the holiday rush
Breathe easy knowing that AI Agent handles all repetitive questions during peak season, so your team doesn’t need to look for extra help. Then, Shopping Assistant covers long-term revenue by nudging conversations towards upsells, bundles, and discounts.
Helping top subscription brands grow
55%
churn rate reduction, keeping customers loyal
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first response time, so customers never wait long
55%
tickets automated, giving your team time back
5%
revenue influenced through proactive conversations
How Osea Malibu Cut QA Time by 75% and Boosted Customer Satisfaction with Gorgias Auto QA
A natural skincare brand adopted Auto QA instead of a manual time-intensive QA process relying on spreadsheets. Auto QA unlocked 75% time savings compared to the manual process, 100% of tickets reviewed, and a 4.74 CSAT.
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