Join us for Moments That Matter: Meet the Modern Helpdesk
September 10 at 12PM EST.
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Offer CX that keeps subscribers for life
Gorgias is the conversational commerce platform that automates plan changes, order edits, and skip requests—so your brand becomes (and remains) an essential part of their lifestyle.
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Industry insights you need to know
62%
expect to cancel if the experience doesn’t win them over
40%
cancel their subscription within the first 3 months
60%
leave when they feel a lack of control over their plan
77%
stay subscribed longer when the experience feels tailored
Proactive support to the rescue
AI Agent proactively identifies cancel intent and offers alternatives, like smaller sizes or plan edits, before customers hit unsubscribe. That means fewer churned subscribers, more LTV protected, and a team that only steps in for more complex cases.
Subscription edits automated, at scale
When customers reach out over chat or email to skip, pause, or resume, AI Agent processes the request instantly—no agent needed. Integrations with Recharge, Loop, and Skio give subscribers full control of their plan without the support back-and-forth.
Personalized picks that keep them hooked
Gorgias AI Agent uses your catalog to guide first-time shoppers and gift-givers to the right subscription in real time. Customers (or their loved ones) get a plan they’ll want to keep, while your team avoids a high volume of cancellations.
24/7 coverage during the holiday rush
Breathe easy knowing that AI Agent handles all repetitive questions during peak season, so your team doesn’t need to look for extra help. Then, Gorgias Shopping Assistant covers long-term revenue by nudging conversations towards upsells, bundles, and discounts.
Helping top subscription brands grow
55%
churn rate reduction, keeping customers loyal
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first response time, so customers never wait long
55%
tickets automated, giving your team time back
5%
revenue influenced, because AI turns questions into purchases
How Osea Malibu Cut QA Time by 75% and Boosted Customer Satisfaction with Gorgias Auto QA
The natural skincare brand was spending hours each month manually updating spreadsheets to QA their support tickets. With Gorgias Auto QA, they now review 100% of tickets in just 15 minutes per week while maintaining an excellent 4.7 CSAT score.
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