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CX that helps athletes choose the right gear
Gorgias is the conversational commerce platform that automates the questions customers ask most—fit, delivery, and product performance—so your team can focus on building lasting loyalty.
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Industry insights you need to know
63%
research multiple products before purchasing
35%
of support volume comes from order status questions
53%
are less likely to repurchase after a delayed delivery
22.5%
of purchases end up being returned
Tailored picks that prevent returns
Gorgias Shopping Assistant detects shopper behavior and your product catalog to lead them to the right choice. That means fewer frustrating returns for customers and fewer “didn’t meet expectations” tickets for your team.
Less time wasted on WISMO
Gorgias AI Agent resolves up to 52% of support tickets, including WISMO, by pulling tracking details from apps like ShipBob, ShipMonk, and AfterShip. Shoppers stay informed, while your team saves time for high-impact moments like customer retention.
One team, one voice, on every channel
From gear fit to supplement concerns, shoppers get instant, on-brand, and personalized answers. AI Agent mirrors your brand voice in every conversation—delivering a consistent experience across the board.
24/7 coverage during peak season
No need to expand your team to keep up with the New Year rush. AI Agent automatically resolves repetitive questions, while Shopping Assistant boosts AOV with smart upsells and dynamic discounts.
Helping top sports & fitness brands grow
55%
cost reduction, so you can scale without hiring
36s
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first response time, so customers never wait long
55%
tickets automated, giving your team time back
5%
revenue influenced, because AI turns questions into purchases
How VESSEL Decreased Response Time and Improved CSAT in One Month with AI Agent
A premium sports accessory brand increased email automation by 45% with Gorgias AI Agent. They reduced first response time to 28 seconds, allowing their team to handle complex customer inquiries that require more personalized support.
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