Conversations that save you from costly returns

Gorgias is a conversational commerce platform that smooths the path to purchase with instant product education, so your team can deliver support that builds trust, not buyer’s remorse.

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Industry insights you need to know

44%

of shoppers prefer to view products in-store before they buy online

61%

of shoppers wait over a week to purchase

73%

of customers say shipping experience affects loyalty

5%

of support tickets are return requests

Support shoppers through changes, refreshes, and moves

Curated picks that lead to forever favorites

Shoppers spend days researching before they decide. Gorgias AI Agent resolves their questions and guides them to their perfect match, so they find what they love and your team dodges pricy returns that “didn’t meet expectations.”

Peace of mind in every delivery update

Connect AI Agent to ShipBob, ShipMonk, and other shipping apps to update customers on their orders, so your team avoids WISMO tickets and customers don’t have to stress about whether their order is lost in transit.

Bigger carts from every interaction

Sales shouldn’t slow down when the seasons change. Gorgias Shopping Assistant analyzes browsing behavior to boost AOV with timely recommendations, upsells, and discounts delivering a unique customer experience and steady revenue all year long.

Helping top home & garden brands grow

55%

cost reduction, so you can scale without hiring

36s

36

CSAT, because support feels human

55%

tickets automated, giving your team time back

5%

revenue influenced through proactive conversations

How Tuesday Morning Cut CX Operational Costs by Over 50% With Gorgias

Tuesday Morning achieved a 50% reduction in customer experience operational costs, saved $10.8K and 80 hours per platform upgrade compared to other CX platforms, and improved first response times by 81% after implementing Gorgias.

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