Conversations that prevent costly returns

Gorgias is the conversational commerce platform that makes shopping easy with instant product education, so your team can deliver support that builds trust, not buyer’s remorse.

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Industry insights you need to know

90%

buy a product based on the quality of product photos

61%

take more than a week to decide on a purchase

73%

say shipping experiences determine their loyalty

5%

of support tickets are tied to returns

Support shoppers through renovations, moves, and milestones

Curated picks that lead to forever favorites

After weeks of research, the last thing shoppers want is confusion at checkout. Gorgias AI Agent resolves questions in seconds and guides them to their perfect match, so they find what they love and your team dodges pricy returns that “didn’t meet expectations.”

Peace of mind in every delivery update

Connect AI Agent to ShipBob, ShipMonk, and other shipping apps to update customers on their orders, so your team avoids WISMO tickets and customers don’t have to stress about whether their order is lost in transit.

Bigger carts from every interaction

Sales shouldn’t slow down when the seasons change. Gorgias Shopping Assistant analyzes browsing behavior to boost AOV with timely recommendations, upsells, and discounts, delivering a unique customer experience and steady revenue all year long.

Helping top home & garden brands grow

55%

cost reduction, so you can scale without hiring

36s

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CSAT, because support feels human

55%

tickets automated, giving your team time back

5%

revenue influenced, because AI turns questions into purchases

How Tuesday Morning Cut CX Operational Costs by Over 50% With Gorgias

Tuesday Morning achieved a 50% reduction in customer experience operational costs, saved $10.8K and 80 hours per platform upgrade compared to other CX platforms, and improved first response times by 81% after implementing Gorgias.

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