preferred partner

The Helpdesk Built for PrestaShop Stores

Enhance your PrestaShop store’s customer service with Gorgias. Seamlessly manage all your customer interactions in one place and automate repetitive tasks to save time and boost efficiency.

Integration built in collaboration with

The Helpdesk Built for PrestaShop Stores

Provide rapid and personalized support to your shoppers without switching tabs all day long.

 Helping 15,000 ecommerce brands automate CX with the power of AI
 Helping 15,000 ecommerce brands automate CX with the power of AI

Enhance support for your PrestaShop store and turn it into a profit center

Centralized Customer Support

Manage all your customer interactions from email, social media, and phone in one unified platform. Import all your support channels into Gorgias, ensuring you never miss a customer inquiry.

cta image 1
cta image 1
Automation and Efficiency

Automate repetitive tasks and responses, reducing response times and allowing your team to focus on more complex inquiries. Set up automation rules and macros to handle repetitive tasks, freeing up your team to provide exceptional customer service.

cta image 1
cta image 1
Increase Sales

Leverage customer data to provide personalized recommendations and responses, turning support interactions into sales opportunities. Utilize customer data from PrestaShop to offer tailored responses and product recommendations, enhancing customer satisfaction and boosting sales.

cta image 1
cta image 1

cta image 1
cta image 1

cta image 1
cta image 1

cta image 1

Transform your PrestaShop customer support with Gorgias

Ticketing system

Centralize all your customer communication in one place. Connect your social media accounts, support email addresses, phone numbers and answer to all tickets without leaving your helpdesk.

Social media posts and ads

Never miss an opportunity to sell on social media again. Integrate your Facebook, Messenger, and Instagram accounts to respond to comments from posts and ads in one place.

Macros

Create template answers to respond faster to the most common and repetitive questions. Write a message once with custom data variables and save it as a macro to reuse it automatically.

Autoresponders

Create rules to handle common questions like "Where is my order?" By combining rules and macros, you can automate up to 20% of support tickets with highly personalized answers.

Intent and sentiment detection

Gorgias uses machine learning to detect customer intents like shipping, refund, exchange, and many others. You can then set up automatic replies or route the tickets with tags.

Multi-store connection

Connect all your PrestaShop stores to centralize all tickets from all your businesses in one place to save time.