Sync with Gmail
Connect your Google Workspace organization to send and receive emails from the Gorgias helpdesk, plus automatically add Gmail tags for advanced reporting and automation workflows.
Sync with Outlook
Connect your Outlook account to send and receive emails from the Gorgias helpdesk and sync the last two years of conversations for complete context.
Forward emails to Gorgias
Use email forwarding to receive emails to any address (like the marketing newsletter or noreply@) in the Gorgias helpdesk and reply from your support team’s preferred account.
Reply faster with Macros
Create personalized email templates with Shopify variables (or other data points from our 65+ leading integrations) to speed up replies and answer customer questions faster.
Set your signature
Create a consistent support experience with customizable signatures, so your agents never have to worry about the final touch of their email.
Automatically tag and assign emails to agents
Create Rules to automatically triage emails to the right person on your team, or assign tags to tickets for customized reporting to improve your workflow.