A better way to manage your support inbox
Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.
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Keep your CSAT high and inbox at zero
Detailed ecommerce data at your fingertips
Don’t waste time opening Shopify (or Magento or BigCommerce) and searching for order information. Gorgias brings this data right into the helpdesk, so your agents can quickly perform the actions they need to (like issuing a refund or applying a discount) without needing to open another browser tab.
Send emails quickly and efficiently
Whether you’re manually replying to a shopper or using our automation tools to answer the most common requests, empower your agents to work efficiently instead of spending all day in your brand’s inbox.
Keep track of email threads (and all other conversations)
Stop guessing what your customers are talking about. We’ll pull all their messages, regardless of channel, into a single view so your agents can easily see the context they need to customize their response.
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Explore Steve Madden’s Help Center. Built with Gorgias.
Efficiently manage email tickets
Sync with Gmail
Connect your Google Workspace organization to send and receive emails from the Gorgias helpdesk, plus automatically add Gmail tags for advanced reporting and automation workflows.
Sync with Outlook
Connect your Outlook account to send and receive emails from the Gorgias helpdesk and sync the last two years of conversations for complete context.
Forward emails to Gorgias
Use email forwarding to receive emails to any address (like the marketing newsletter or noreply@) in the Gorgias helpdesk and reply from your support team’s preferred account.
Reply faster with Macros
Create personalized email templates with Shopify variables (or other data points from our 65+ leading integrations) to speed up replies and answer customer questions faster.
Set your signature
Create a consistent support experience with customizable signatures, so your agents never have to worry about the final touch of their email.
Automatically tag and assign emails to agents
Create Rules to automatically triage emails to the right person on your team, or assign tags to tickets for customized reporting to improve your workflow.
How our customers deliver exeptional integrated support
Best practices & tips to offer customer service on WhatsApp
Talk to your customers wherever they are
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Start seeing the impact from the first week
