Automate with precision

What happens to the messages you receive at midnight? Off business hours? Set a rule to send a personalized auto-reply to your customers confirming the receipt of their message. Let your customers know that you’re there for them — even when you’re out.

Social media is a crazy world. You can’t control what other people do but you can optimize your brand’s (virtual) environment. Set rules to automatically hide negative comments based on sentiment detection in Gorgias.

Rules are one of the most powerful, yet simplified features in Gorgias. You can create views, auto-tag, auto-reply and trigger other actions based on message body text, sentiment of the message or even purchase amount. With so many parameters, you have a lot of power. There will be nothing stopping you from automating with rules to save time and money.

Some questions are harder than the others. You can use rules to auto-assign to a specific agent who is an expert on the subject matter. Leverage intent to auto-assign based on topics such as exchanges, refunds and discounts — or use Shopify variables to assign higher paying, repeat customers to a tenured agent.

Pair your WISMO rule with a macro to auto-reply to this common inquiry that all ecommerce brands get every day. Customer variables will populate the order number and the tracking URL automatically, and our intent detection will make sure that your rule works exactly as it should.

Tags help create views based on detected intent, sentiment or any of the parameters available in Rules. You can set a rule for auto-tagging customers with a last order more than a certain amount, received in the last 30 days as an example to create a view that’s only dedicated to tickets auto-tagged by your rule. This approach will make your life easier while equipping you to provide the extra care your customers seek.