Flows

Where automation meets personalization

Your customers have a flood of questions and want instant, helpful answers. Give them personalized guides, recommendations, and solutions — all at the click of a button.

No credit card required
Instant setup
7-day free trial
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Flows
Gorgias is used daily by
12,945
+ DTC brands

Say goodbye to unhelpful automation

Most support automation is impersonal and generic. Flows collect shopper information (like location, size, likes and dislikes, and purchase date) to give the most accurate and relevant answer.

Flows
Flows

Easily build for a variety of uses

Build Flows to match your unique business and customers. Flows can handle any kinds of guidance your shoppers need: Product recommendations, sizing guides, returns and warranty policies, product guides and troubleshooting, and much more.

Available across multiple channels

Customers can use Flows on the chat widget, Help Center, and Contact Form (with email coming soon).

Flows
Flows

Help your agents work smarter, not harder

Flows handle basic, repetitive questions so your agents can focus on more complex issues. And when Flows get escalated to a human agent, the agent can see everything the customer clicked for one seamless journey.

Flows

We’ve loved being able to point different customer segments towards eligible savings using an interactive, multi-step Flow. Providing a personalized, yet automated solution to our most frequently-asked question also allows our small-but-mighty 2-agent support team to dedicate resources towards higher-touch tickets.

Chelsea Vecchiarelli
Ecommerce Specialist at Ursa Major

> Read their story

Explore Steve Madden’s Help Center. Built with Gorgias.

More examples of Help Centers built with Gorgias

ALOHAS
YOTO
BRANCH

Best practices & tips to offer customer service on WhatsApp

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Celebrated by customers & industry experts

Start seeing the impact from the first week

Deflect tickets
30% of all inquiries are about order status, returns and cancellations. You can automate these inquiries using self-service and managed rules.
24/7 support
Customers shop online 24/7. With self-service, your customers can get the help they need outside business hours, without the overhead cost.
Generate revenue
Customers are more likely to make a purchase if their product questions are answered. FAQ in chat helps educating customers and promote your brand.

Join 12,945+ merchants offering exceptional ecommerce support

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Flows

Where automation meets personalization

Your customers have a flood of questions and want instant, helpful answers. Give them personalized guides, recommendations, and solutions — all at the click of a button.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Gorgias is used daily by
12,945
+ DTC brands

Say goodbye to unhelpful automation

Most support automation is impersonal and generic. Flows collect shopper information (like location, size, likes and dislikes, and purchase date) to give the most accurate and relevant answer.

Easily build for a variety of uses

Build Flows to match your unique business and customers. Flows can handle any kinds of guidance your shoppers need: Product recommendations, sizing guides, returns and warranty policies, product guides and troubleshooting, and much more.

Available across multiple channels

Customers can use Flows on the chat widget, Help Center, and Contact Form (with email coming soon).

Help your agents work smarter, not harder

Flows handle basic, repetitive questions so your agents can focus on more complex issues. And when Flows get escalated to a human agent, the agent can see everything the customer clicked for one seamless journey.

Explore Steve Madden’s Help Center. Built with Gorgias.

More examples of Help Centers built with Gorgias

ALOHAS
YOTO
BRANCH

What channels does
‍Automation Add-on support?

Quick Response Flows
Order Management Flows
Article Recommendation Flows
Autoresponders
Chat Widget
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Help Center
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Email
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Contact Form
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Measure automation’s business value

A simple statistics page to measure all things automation. The top 10% of Automation Add-on users deflect at least 30% of overall questions.

Redirect complex questions to human agents

Don’t trap customers in chatbot hell. Every automated response gives customers a clear, easy path to human support.

We’ve loved being able to point different customer segments towards eligible savings using an interactive, multi-step Flow. Providing a personalized, yet automated solution to our most frequently-asked question also allows our small-but-mighty 2-agent support team to dedicate resources towards higher-touch tickets.

Chelsea Vecchiarelli
Ecommerce Specialist at Ursa Major

Measure and improve performance and business impact

With Statistics, you can easily understand which Flows get clicked, which require agent assistance, and which lead to purchases. These insights help you identify areas for improvement and make the best decisions for your customers and team.

Flows work alongside the rest of the Automation Add-on

Flows are one small part of your larger support automation strategy.

When you subscribe to the Automation Add-on, you get Flows plus a suite of other features (like real-time order tracking and automated return requests) to help instantly answer basic questions and save your team’s time for better things.

Ready to join the
12,945+ brands that use Gorgias every day?

No credit card required
Instant setup
7-day free trial
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.