Flows

Where automation meets personalization

Your customers have a flood of questions and want instant, helpful answers. Give them personalized guides, recommendations, and solutions — all at the click of a button.

Used daily by 
14,098
+ DTC brands

Drowning in support tasks? Here’s your life raft.

Say goodbye to unhelpful automation

Most support automation is impersonal and generic. Flows collect shopper information (like location, size, likes and dislikes, and purchase date) to give the most accurate and relevant answer.

Channels
Chat
Help Center
Contact Form

Easily build for a variety of uses

Build Flows to match your unique business and customers. Flows can handle any kinds of guidance your shoppers need: Product recommendations, sizing guides, returns and warranty policies, product guides and troubleshooting, and much more.

Channels
Chat
Help Center
Contact Form

Available across multiple channels

Customers can use Flows on the chat widget, Help Center, and Contact Form (with email coming soon).

Channels
Chat
Help Center
Contact Form

Help your agents work smarter, not harder

Flows handle basic, repetitive questions so your agents can focus on more complex issues. And when Flows get escalated to a human agent, the agent can see everything the customer clicked for one seamless journey.

Channels
Chat
Help Center
Contact Form

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Don’t just take our word for it...

Connect 100+ ecommerce tools

View customer data in the support ticket sidebar
Streamline your work and boost cross-team collaboration
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Join the 14,098 brands that use Gorgias every day