Don’t trap customers in chatbot hell. Every automated response gives customers a clear, easy path to human support.
We’ve loved being able to point different customer segments towards eligible savings using an interactive, multi-step Flow. Providing a personalized, yet automated solution to our most frequently-asked question also allows our small-but-mighty 2-agent support team to dedicate resources towards higher-touch tickets.
Ecommerce Specialist at Ursa Major
Flows are one small part of your larger support automation strategy.
When you subscribe to the Automation Add-on, you get Flows plus a suite of other features (like real-time order tracking and automated return requests) to help instantly answer basic questions and save your team’s time for better things.