Where Marketing & Customer Experience Unite

Provide rapid and personalized support to your shoppers without switching tabs all day long.

preferred partner

Where Marketing & Customer Experience Unite

Level up Klaviyo's marketing power with Gorgias to deliver delightful customer experiences backed by data.

Integration built in collaboration with
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 Helping 15,000 ecommerce brands automate CX with the power of AI
 Helping 15,000 ecommerce brands automate CX with the power of AI

Fuel your support team with marketing data

Get the full picture in one place

Access shopper profiles directly from Gorgias's Customer Sidebar, including customer properties, contact details, and analytics. No more platform-hopping, just the essentials.

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Dive into customer lists and segments in a snap

Instantly see which subscription lists and campaigns your customers are part of, ensuring you're always on the same page.

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Amplify Klaviyo SMS campaign impact

Engage customers from your Klaviyo SMS list, offer coupons, tag tickets, and target segments effortlessly.

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Drive more revenue and win back shoppers

Maximize customer lifetime value by proactively addressing issues with detractors or offering recommendations based on analytics like AOV, churn probability, and predicted CLV.

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Streamline your Klaviyo Reviews workflow

Don't let negative reviews tarnish your brand. Our integration helps you automatically create tickets for negative feedback, allowing you to address issues swiftly and maintain your brand's reputation.

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Deliver personalized interactions with your customers

Complete Customer Picture

View comprehensive profiles including email, name, phone number, segments, and lists within Gorgias.

Convert Bad Reviews into Tickets

Create a Gorgias ticket whenever a customer leaves a Klaviyo Reviews rating that meets a merchant's threshold.

Deliver faster ticket responses

Sync replies from Klaviyo SMS & emails to Gorgias and hosts all customer conversations in one place.

Avoid sending the wrong messages

Pause Klaviyo campaigns and flows to customers with ‘Opened Tickets’ in Gorgias

Don't just take our word for it...

Having the Gorgias + Klaviyo integration has helped provide a service to our customers that we did not have before. Our customer service department is now able to provide a near-instant response via text message without having to exit Gorgias. This feature has made the entire process of getting to these tickets so effortless and much more efficient.

Jessica Robles

Jessica Robles

Customer Experience Analyst

at

Berkey Filters

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Shopify’s top brands sell more and 
support better with Gorgias

40% of the top 1.5K Shopify brands choose Gorgias. Ready to join them?
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Trusted by 15,000 brands on their journey from first order to hundreds of millions in sales globally

Shopify's Only Premier Partner for CX

Gorgias deeply understands ecommerce brands. Its innovative conversational AI and unmatched Shopify integration help businesses harness customer conversations for impactful, scalable results.
Matt Cohn
Office of the President at Shopify

Grow your brand and lower costs

Learn Shopify brands automate 60% of support and lift online revenue by up to 32% with Gorgias
Dynamic recommendations | Convert shoppers with recommendations personalized on browsing behavior, past purchases, and cart contents.
Adaptive AI | Boost sales while protecting margins with adaptive AI that generates unique discount codes based on shopper behavior and intent.
Chat in checkout | Prevent cart abandonment by engaging customers when they enter shipping details, choose payments, and confirm orders.
Measure conversions | Track which interactions lead to sales to prove your revenue impact, incentivize agents, and optimize your strategy.
Track orders | Spend time on high-value interactions, not sharing order status over and over (and over). Let AI send instant, real-time updates.
Edit orders | Avoid costly misshipments by handling time-sensitive order edits before orders go to fulfillment—24/7, even if your team’s offline.
Complex updates | Customize workflows to fetch data and chain together updates across Shopify and your entire stack.
One-tab tool | Boost agent efficiency by resolving every ticket in one tab. Cancel, refund, duplicate, and edit without leaving your helpdesk.
Prioritize tickets | Focus your team on the most important interactions, such as time-sensitive channels, questions from big spenders, active subscribers, and any of your other priorities.
Multiple brands | Consolidate tools and connect all your sub-brands. Easily manage each brand’s teams, tickets, and reports independently.
Customer context | Give your team the context they need for 5-star interactions, with the most robust and customizable customer profiles.
Customer variables | Give agents a shortcut to personalization, with templates that automatically populate with customer information.
Phone conversations | Put customer context front-and-center to efficiently suggest products, create orders, and solve issues on phone.
1. Generate Revenue
Dynamic recommendations | Convert shoppers with recommendations personalized on browsing behavior, past purchases, and cart contents.
Adaptive AI | Boost sales while protecting margins with adaptive AI that generates unique discount codes based on shopper behavior and intent.
Chat in checkout | Prevent cart abandonment by engaging customers when they enter shipping details, choose payments, and confirm orders.
Measure conversions | Track which interactions lead to sales to prove your revenue impact, incentivize agents, and optimize your strategy.
2. Automate Support
Track orders | Spend time on high-value interactions, not sharing order status over and over (and over). Let AI send instant, real-time updates.
Edit orders | Avoid costly misshipments by handling time-sensitive order edits before orders go to fulfillment—24/7, even if your team’s offline.
Complex updates | Customize workflows to fetch data and chain together updates across Shopify and your entire stack.
3. Drive Efficiency
One-tab tool | Boost agent efficiency by resolving every ticket in one tab. Cancel, refund, duplicate, and edit without leaving your helpdesk.
Prioritize tickets | Focus your team on the most important interactions, such as time-sensitive channels, questions from big spenders, active subscribers, and any of your other priorities.
Multiple brands | Consolidate tools and connect all your sub-brands. Easily manage each brand’s teams, tickets, and reports independently.
4. Personalize
Customer context | Give your team the context they need for 5-star interactions, with the most robust and customizable customer profiles.
Customer variables | Give agents a shortcut to personalization, with templates that automatically populate with customer information.
Phone conversations | Put customer context front-and-center to efficiently suggest products, create orders, and solve issues on phone.

Explore tools for the entire ecommerce journey, all built for Shopify

Gorgias Automate
Resolve 60% of support inquiries and increase team efficiency.
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Gorgias Helpdesk
All your customer support, all in one place.
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Gorgias AI Agent for Sales
Drive more sales through personalized pre-sales assistance.
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“It's amazing that we're able to create any custom solutions we want with Gorgias's open API. We created a process to create tickets in Gorgias when high-risk orders come through Shopify. Gorgias is way more than a typically helpdesk.”

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“Gorgias is a great tool — streamlined and connected with Shopify in a really straightforward way that makes it easy to handle customer orders."

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"We used to use Salesforce but Gorgias integrates much better with Shopify and other ecommerce tools. While Salesforce needed heavy development, Gorgias connected to our entire stack with just a few clicks. Our team can now manage workflows without needing custom development — we save $100k/year by switching.”

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“Having all the information from both Shopify and ShipBob at our fingertips is a big thing for us. The Gorgias integration makes it so easy to answer customer questions quickly, instead of having to go from one platform to another on this big wild goose chase for information. It makes for a more efficient customer experience.”

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“We migrated from another popular ticketing system to Gorgias, which is highly integrated with the Shopify ecosystem. It really helps our CX teams to be efficient and accurate. When we're looking at first response time, CSAT, and NPS, we get the full scope of the experience instead of relying in silos.”

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“We were able to streamline our marketing approach because we can see each customer’s Shopify history within Gorgias. So our communication has become very customized, very personalized, which garners more responses as opposed to the very templated messages that usually happen with SMS marketing efforts.”

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Discover why more than 15,000 brands choose Gorgias
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