Join us for Moments That Matter: Meet the Modern Helpdesk
September 10 at 12PM EST.
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Make every interaction a perfect fit
Gorgias is the conversational commerce platform that handles sizing, shipping, and returns questions—so your team can focus on being their wardrobe staple.
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Industry insights you need to know
70%
of purchases are made on mobile
2x
increase in support tickets during promos and capsule drops
58%
of shoppers order several versions before choosing one and return the rest
70%
of returns are due to sizing issues
Style guidance that leads to forever favorites
Gorgias Shopping Assistant pulls from your product catalog to provide custom recommendations. Using real-time shopping behavior, it suggests products based on size, fit preference, and occasion, giving them confidence that they've found the right piece.
Customer loyalty sewn into every step
Gorgias AI Agent detects when a shopper is about to make a return and steps in with helpful alternatives, like a different size, color, or style. Instead of losing the purchase, your brand keeps the relationship strong and customers leave knowing that their needs matter.
Where followers become fans
Your customers treat your brand as their fashion inspo on Instagram and TikTok, and Gorgias helps you turn those likes, comments, and DMs into instant sales. With one unified inbox, your team can respond faster without juggling multiple platforms.
24/7 coverage during product drops
From new collections to holiday sales, product drops can overwhelm your inbox. AI Agent handles the surge with instant answers to sizing, shipping, and stock questions, while Shopping Assistant turns the spike in traffic into upsell opportunities that boost AOV.
Helping top clothing & apparel brands grow
55%
cost reduction, so you can scale without hiring
36s
36
first response time, so customers never wait long
55%
tickets automated, giving your team time back
5%
revenue influenced, because AI turns questions into purchases
How Psycho Bunny Avoided Adding Additional Headcount While Doubling Revenue
Premium menswear brand Psycho Bunny reduced the total cost of ownership for support by 10% YoY with Gorgias AI Agent. As they scaled from $100M to $200M in revenue, they switched to Gorgias from Zendesk, without adding headcount.
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How Arc’teryx’s Conversion Rate Climbed 75% With Shopping Assistant
The premium outerwear brand faced cart abandonment from unanswered technical product questions. Using Shopping Assistant for tailored recommendations, they achieved a 75% increase in conversion rate, 23x ROI, and 3.7% revenue influenced rate.
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