Join us for Moments That Matter: Meet the Modern Helpdesk
September 10 at 12PM EST.
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Where every conversation gets the VIP treatment
Gorgias is a conversational commerce platform that handles sizing, shipping, and returns questions—so your team can focus on delivering memorable experiences they’ll cherish.
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Industry insights you need to know
63%
of shoppers want expert support before spending $500+
70%
of sales are influenced by online channels
50%
of shoppers buy during the holidays and Valentine’s Day
1
complaint is often enough before customers churn
On-demand answers, 24/7
Gorgias AI Agent keeps response times short and service flawless. Drawing from your brand's knowledge base, customers get instant, on-brand answers, while your team saves time for personalized interactions that protect loyalty.
Premium handling at every touchpoint
Shoppers may ask on Instagram, follow up by email, and confirm in chat. Gorgias keeps every interaction consistent and polished, so customers feel valued and your team avoids jumping from one platform to another.
Loyalty-first approach to returns and refunds
Expensive returns can feel emotional, but Gorgias ensures customers leave the interaction with confidence in your brand, not frustration. AI Agent suggests alternatives, exchanges, or issues credit right away—giving customers reassurance while also protecting LTV.
Expert holiday guidance minus the overtime
Count on Shopping Assistant to learn from each shopper’s behavior, recommending gifts, bundles, and upgrades that feel made for them. During peak seasons, customers get immediate assistance, while your team avoids burnout.
Helping top luxury & jewelry brands grow
55%
cost reduction, so you can scale without hiring
36s
36
CSAT, because support feels human
55%
tickets automated, giving your team time back
5%
revenue influenced through proactive conversations
