preferred partner

Returns made simple, like how it should be

Empower customers with the Gorgias and Loop Returns integration for automated self-service returns.

Returns made simple, like how it should be

Provide rapid and personalized support to your shoppers without switching tabs all day long.

Helping 15,000 ecommerce brands automate CX with the power of AI

Deliver memorable experiences with trusted Shopify partners

Easily view your customer’s order history

Get the full context with Loop Returns data integrated right in Gorgias, so you can automate returns in record time.

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Free yourself from manual returns

Hand the control over to customers who can initiate returns on their own through the Loop Returns portal.

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Let your voice stand out with customizable messaging

Stay on-brand by using Gorgias Macros to quickly send personalized, pre-made responses based on your return policies and customers' preferences.

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Get back to customers in a flash

Shoppers don't want to tackle returns solo? No problem! With auto-replies and rules, you can quickly address return queries, streamlining your workflow and boosting resolution times.

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Experience seamless support with Gorgias and Loop Returns

Prioritization

Create custom views and rules centered around "Returns/Exchanges," strategically placing them at the forefront of Gorgias's ticket sidebar for swift attention.

Actionable Insights

Track return reasons with Ticket Fields for swift identification of concerns and targeted improvements, enhancing customer satisfaction.

Boost revenue

Transform refunds into exchanges and enhance customers' experiences to unlock new revenue streams for your brand without opening a ticket in Gorgias.

Live chat

Add Gorgias Chat to your return portal and answer the most common questions while your team takes care of the more urgent issues.

Take a peek at how the powerful integration works in this self-guided tour.

As a team, I think the aspect of the Gorgias + Loop integration that we love most is that we can see a customer’s return right inside the customer interaction in Gorgias. It seems like a small thing, but as a company with 5 different Shopify stores and 5 different Loop integrations, not having to switch back and forth between integrations and browser tabs is an amazing convenience.

Sarah

Sarah

Customer Care Optimization Manager

at

Kulani Kinis

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