Built around Shopify from the beginning, Gorgias powers support with 35+ Shopify variables to personalize responses faster. Combine that with custom Rules that auto-tag, route, or prioritize tickets, and agent efficiency is at an all-time high.

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Gladly limits agents to just 12 variables and lacks a deep Shopify integration. This means slower handle times, less automation, and more manual work for your team. For Shopify brands, Gladly can’t keep up.

Gorgias’s AI Agent is user-friendly and intuitive. It learns from your Help Center and internal policies — no complicated setup required. Then, it resolves up to 60% of conversations from email and chat, all in your brand voice.

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Gladly’s Sidekick isn’t true conversational AI. You have to build step-by-step workflows for every single type of question. Plus, Sidekick costs $0.60 per conversation, even when it doesn’t resolve anything.

AI Agent handles the entire shopping journey, not just support. It chats with shoppers in real time, suggests the right products, applies discounts, and clears up hesitations before checkout.

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Gladly has no equivalent. No AI-powered product recommendations. No dynamic discounts. No way to capture all revenue opportunities.

Gladly requires a 10-agent minimum and only offers annual contracts, meaning you’ll spend at least $21,600 per year just to try it out. That’s before adding seasonal staff or extra features.

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Gorgias offers more flexibility: no seat-based pricing and no long-term lock-in. Scale up or down as your brand evolves.

40% of the top 250 Shopify brands trust Gorgias to power support at scale. Get quickly set up with a hands-on onboarding team and advanced features you can start using right away.

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Gladly slows teams down. One brand said it best: “We had to hire someone just to implement it, and still got no help from a CSM.” Between the learning curve, upfront fees, and lack of support, Gladly will only set you back.