Gorgias vs.

Gladly

Gladly limits CX ROI for ecommerce brands

With no true conversational AI, limited Shopify tools, and high costs, Gladly leaves ecommerce brands facing inefficiencies — gaps that Gorgias easily fills.
4.6 G2 Rating
4.3 Shopify App Store Rating
4.1 Trust Pilot Rating
Join thousands of brands who
switched to Gorgias

Why 15,000+ ecommerce brands choose Gorgias over Gladly

Shopify
AI
Price
Enterprise
Customer Support
Shopify

Gorgias’s Shopify integration is much more robust than Gladly

Built around Shopify from the beginning, Gorgias powers support with over 35 Shopify data variables in Macros, enabling quick updates and true automation — from order numbers to product names.

Gladly limits agents to just 12 variables, slowing down support and putting efficiency at a standstill.

AI

Gorgias’s AI Agent is true conversational AI

Gladly's 'AI' product, Sidekick, requires you to create a step-by-step rule for every interaction. Worse, it only slightly rewords your pre-scripted answers. Sidekick charges $0.60 per conversation — even if it doesn’t resolve the ticket.

Gorgias's AI Agent can read text instructions right off the bat without your help. Plus, it can easily adapt to brand voice and execute custom actions — things Gladly can't do.

Price

Gorgias is an easier setup (and faster time to value)

Gorgias’s entry price is only $10/month, and scales depending only on the volume needed. Gladly’s price starts high and can quickly skyrocket.

The minimum cost of Gladly is $21.6k, with a 10-agent minimum and annual-only plans.

Large teams can face huge bills at $210/agent — especially when scaling up for busy seasons — plus extra fees for AI.

Enterprise

Powerful enough for top Shopify Plus brands

Gorgias is enterprise-ready. Onboard on Gorgias’s secure and reliable platform smoothly with hands-on implementation, custom integrations, SMS support, advanced analytics and ticket management, support for multi-brand and multi-language, and more — that’s why 40% of the 250 largest stores on Shopify choose Gorgias.

Customer Support

Easy enough for small-but-mighty teams

Setting up Gladly is a complex puzzle. For small teams with limited resources, the time spent self-onboarding is better spent making customers happy.

Gorgias is easy to set up. Enjoy intuitive UI designed for day-to-day ecommerce tasks, tons of resources and templates, and a helpful support team available 24/7.

Shopify
Gorgias’s Shopify integration is much more robust than Gladly

Built around Shopify from the beginning, Gorgias powers support with over 35 Shopify data variables in Macros, enabling quick updates and true automation — from order numbers to product names.

Gladly limits agents to just 12 variables, slowing down support and putting efficiency at a standstill.

cta image 1
AI
Gorgias’s AI Agent is true conversational AI

Gladly's 'AI' product, Sidekick, requires you to create a step-by-step rule for every interaction. Worse, it only slightly rewords your pre-scripted answers. Sidekick charges $0.60 per conversation — even if it doesn’t resolve the ticket.

Gorgias's AI Agent can read text instructions right off the bat without your help. Plus, it can easily adapt to brand voice and execute custom actions — things Gladly can't do.

cta image 1
Price
Gorgias is an easier setup (and faster time to value)

Gorgias’s entry price is only $10/month, and scales depending only on the volume needed. Gladly’s price starts high and can quickly skyrocket.

The minimum cost of Gladly is $21.6k, with a 10-agent minimum and annual-only plans.

Large teams can face huge bills at $210/agent — especially when scaling up for busy seasons — plus extra fees for AI.

cta image 1
Enterprise
Powerful enough for top Shopify Plus brands

Gorgias is enterprise-ready. Onboard on Gorgias’s secure and reliable platform smoothly with hands-on implementation, custom integrations, SMS support, advanced analytics and ticket management, support for multi-brand and multi-language, and more — that’s why 40% of the 250 largest stores on Shopify choose Gorgias.

cta image 1
Customer Support
Easy enough for small-but-mighty teams

Setting up Gladly is a complex puzzle. For small teams with limited resources, the time spent self-onboarding is better spent making customers happy.

Gorgias is easy to set up. Enjoy intuitive UI designed for day-to-day ecommerce tasks, tons of resources and templates, and a helpful support team available 24/7.

cta image 1
See how Gorgias provides brands with the support they need to serve their customers.

Gorgias outperforms competitors across the board

Don’t just take it from us, here’s what brands have to say about why Gorgias is better than the rest
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Hear directly from brands why they chose Gorgias

Read case study
Eliminate turnaround times and create exceptional customer experiences
"Monday used to be the hectic day. We were flooded with the influx of inquiries and we needed to keep up with everything. With Gorgias Automate, shoppers get their answers solved, even outside of business hours."
Addison Debter
,
Head of Customer Service
at
Kirby Allison
Read case study
“I already love Gorgias because its email and chat capabilities are ahead of the competition, so I trust Gorgias to also build the best AI Agent.”
Tosha Moyer
,
Senior CX Manager
at
Psycho Bunny
Read case study
"At 6pm on the second day of Black Friday week, our CX agent said: ‘Alright, I’ll see you tomorrow. We’re at inbox zero.’ Without Automate, that wouldn’t happen."
Ron Shah
,
CEO and Co-Founder
at
Obvi

What’s the difference between Gorgias and Gladly?

Tell me more about how Gorgias’s AI outperforms Zendesk
Gorgias
Gladly
Conversational AI in email
Conversational AI in chat
Pre-built AI Actions 
Available across all plans 
Dedicated AI implementation team
Transparent, usage-based pricing
What about key ecommerce integrations?
Gorgias
Gladly
Recharge
Klaviyo
Attentive
Yotpo
Smile.io
Loop Returns
NetSuite
How do Gorgias Shopify Workflows compare to Zendesk?
Gorgias
Gladly
Customize sidebar with customer data
Perform actions in the ticket view
Embed customer data in canned responses
Embed actions in canned responses
Shopify variables within Rules
Let your AI Agent update Shopify
Let customer easily Track orders
Nail pre-sales with discount codes, stock levels, and visual product links
Drive revenue with campaigns targeted using Shopify data
Show CX’s impact with revenue reports
How are Gorgias’s reporting and analytics more out-of-the-box for ecommerce?
Gorgias
Gladly
Service level agreements (SLAs)
Custom ticket fields
Basic KPIs (FRT, RT, CSAT, etc)
Average handle time 
Revenue generated from support 
Ticket Intent trends 
Custom reporting 
Talk to me about pricing.
Gorgias
Gladly
Helpdesk pricing model
Per ticket
Per user seat
Per ticket
Entry price 
$10/month
$180/month
AI pricing model
Per resolution
Price
$0.50-$1/resolution
Unlimited users
Anything else I should know?
Gorgias
Gladly
Generate articles from past tickets with AI 
Publish interactive scripted automations on your website
Offer Order Management portals on your website
Offers Help Center and Contact Form
Join the 15,000+ brands that use Gorgias every day