The best help desk for Ecommerce
Gorgias gives you access to powerful, flexible automations. You can automatically respond to transactional tickets (like “Where is my order?” or “Can you ship to Canada?”). For these questions, customers are looking for quick information, not a human touch.
Automation includes personalization, too: They pull customer info from Shopify and other apps. They can also trigger changes in those apps, like updating an address or cancelling an order before it’s shipped.
This means instant responses for customers, less menial work for your team, and more time to spend on tickets that actually need a human touch.
Gladly’s approach to customer communication is all manual, all the time. They believe that this is the only way to achieve satisfying, personalized customer service. But good luck offering satisfying service if you’re drowning in low-impact, repetitive tickets.
This approach makes more sense for non-ecommerce industries, where most questions are unique. In ecommerce, a bulk of questions are transactional: customers want to manage an order or get an update, and fast.
If Gladly let you automates these to provide the instant support customers want, and you'd have much more time to spend on more complex tickets that need your attention.
Spend less time switching tabs and more time supporting your customers. Offer personalized support much faster thanks to:
Merchants who take full advantage of Gorgias’ Automation Add-on and ticket routing deflect up to 40% of tickets, saving time for sensitive, complex, and high-impact questions.
Gorgias can automatically identify, tag, and assign tickets based on a number of factors:
Chat campaigns help you reach out to customers based on their browsing behavior:
This is also a good way to automatically engage VIP customers and encourage repeat purchases.
Get detailed analytics about your Shopify store's revenue and the types of support (and automated interactions) that lead to sales.
Monitoring this data helps support teams make a strong impact on the company’s bottom line while proving your ROI to company leaders.
Customer support teams using Gorgias generated over $1 billion in 2021.
Gladly’s pricing starts at a steep price of $150/agents per month for a minimum of 10 seats and a mandatory annual plan. That’s $18,000 for your first year, minimum.
Gorgias offers more affordable plans and lets you choose between a monthly contract or a discounted annual one. If you’re a smaller team with fewer than 10 agents, you can get started with Gorgias much easier (and move to more robust plans as you grow).
For just $10/month, you have instant access to omnichannel support, powerful automations to process order updates, automatic ticket-tagging, insightful reports, and more.