Drowning in support tasks? Here’s your life raft.
Add unlimited brands
Whether you have one store or 30, you can manage them all within a single Gorgias helpdesk. This gives your agents the agility to quickly move between brand inquiries and focus on resolutions (instead of logging into different helpdesks).
Customize how you organize tickets
You can set up Views based on brands, channels, teams, people — almost anything, really! This gives you the flexibility to organize Gorgias in a way that works for every single one of your brands and agents, no matter how you structure your company workflow.
Automate the triage process
Whether you have agents dedicated to brands, channels or some other process, you can use our workflow tools to automatically assign tickets to the right person or team.
Scale support across your stores
Create brand-specific Macros
Speed up replies to common customer questions by creating templated answers, and match your brand by creating different variations for every store your team supports.
Create brand-specific Rules
Our powerful workflow tools can be used across all of your stores or set to specific brands, giving you precise control over what gets automated, and when.
Create custom email signatures for each store
Add a support email for each of your stores and customize the signature, so your agents never have to worry about replying as the right brand or adding their own.
Add multiple ecommerce stores
Gorgias integrates with Shopfy, Shopify Plus, Magento, and BigCommerce, so you can manage every customer question, for all of your brands, in a single helpdesk.
Connect all your social media accounts
Multiple Instagram handles to monitor? No problem! Gorgias integrates with Facebook, Instagram, and you can add multiple accounts to a single Gorgias helpdesk.
24/7 support for your support team
Need help navigating a new integration or automating your workflow? Our own team is here to support your success, so you’re never stuck waiting to support your own customers.
Empower your support team
Don’t just take our word for it...
Automating low-stakes, high-volume tickets lets my team focus on meaningful, personalized conversations and boosted our CSAT to 4.77.
Head of CRM and Customer Care
Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Head of Customer Experience
Our peak seasons are Father's Day, Black Friday, and Christmas. With Gorgias Automate, my team is on top for the 3 most important months of the year; Father's Day, Black Friday, and Christmas.
Head of Ecommerce