Multi-Stores

One helpdesk to manage all your brands

Talk to your entire customer base on any channel, for any store. All plans include unlimited brands, so your agents can work in one platform and have cross-store context.

No credit card required
Instant setup
7-day free trial
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Multi-Stores
Gorgias is used daily by
12,895
+ DTC brands

A helpdesk that reflects your store’s support structure

Add unlimited brands

Whether you have one store or 30, you can manage them all within a single Gorgias helpdesk. This gives your agents the agility to quickly move between brand inquiries and focus on resolutions (instead of logging into different helpdesks).

Multi-Stores
Multi-Stores

Customize how you organize tickets

You can set up Views based on brands, channels, teams, people — almost anything, really! This gives you the flexibility to organize Gorgias in a way that works for every single one of your brands and agents, no matter how you structure your company workflow.

Automate the triage process

Whether you have agents dedicated to brands, channels or some other process, you can use our workflow tools to automatically assign tickets to the right person or team.

Multi-Stores
Multi-Stores

Multi-Stores

“With a click of a button, the customer service team can find the right template and have all the order specific details such as order and tracking number, customer name as well as auto populate responses.”

Bishoi Khella, Co-Founder & Managing, TruWood

More examples of Help Centers built with Gorgias

Scale support across your stores

Create brand-specific Macros

Speed up replies to common customer questions by creating templated answers, and match your brand by creating different variations for every store your team supports.

Add multiple ecommerce stores

Gorgias integrates with Shopfy, Shopify Plus, Magento, and BigCommerce, so you can manage every customer question, for all of your brands, in a single helpdesk.

Create brand-specific Rules

Our powerful workflow tools can be used across all of your stores or set to specific brands, giving you precise control over what gets automated, and when.

Connect all your social media accounts

Multiple Instagram handles to monitor? No problem! Gorgias integrates with Facebook, Instagram, and you can add multiple accounts to a single Gorgias helpdesk.

Create custom email signatures for each store

Add a support email for each of your stores and customize the signature, so your agents never have to worry about replying as the right brand or adding their own.

24/7 support for your support team

Need help navigating a new integration or automating your workflow? Our own team is here to support your success, so you’re never stuck waiting to support your own customers.

Best practices & tips to offer customer service on WhatsApp

Celebrated by customers & industry experts

Start seeing the impact from the first week

Deflect tickets
30% of all inquiries are about order status, returns and cancellations. You can automate these inquiries using self-service and managed rules.
24/7 support
Customers shop online 24/7. With self-service, your customers can get the help they need outside business hours, without the overhead cost.
Generate revenue
Customers are more likely to make a purchase if their product questions are answered. FAQ in chat helps educating customers and promote your brand.

Join 12,895+ merchants offering exceptional ecommerce support

Leverage the full power of your ecommerce stack with Gorgias

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Multi-Stores

One helpdesk to manage all your brands

Talk to your entire customer base on any channel, for any store. All plans include unlimited brands, so your agents can work in one platform and have cross-store context.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Gorgias is used daily by
12,895
+ DTC brands

Add unlimited brands

Whether you have one store or 30, you can manage them all within a single Gorgias helpdesk. This gives your agents the agility to quickly move between brand inquiries and focus on resolutions (instead of logging into different helpdesks).

Customize how you organize tickets

You can set up Views based on brands, channels, teams, people — almost anything, really! This gives you the flexibility to organize Gorgias in a way that works for every single one of your brands and agents, no matter how you structure your company workflow.

Automate the triage process

Whether you have agents dedicated to brands, channels or some other process, you can use our workflow tools to automatically assign tickets to the right person or team.

More examples of Help Centers built with Gorgias

Scale support across your stores

Create brand-specific Macros

Speed up replies to common customer questions by creating templated answers, and match your brand by creating different variations for every store your team supports.

Add multiple ecommerce stores

Gorgias integrates with Shopfy, Shopify Plus, Magento, and BigCommerce, so you can manage every customer question, for all of your brands, in a single helpdesk.

Create brand-specific Rules

Our powerful workflow tools can be used across all of your stores or set to specific brands, giving you precise control over what gets automated, and when.

Connect all your social media accounts

Multiple Instagram handles to monitor? No problem! Gorgias integrates with Facebook, Instagram, and you can add multiple accounts to a single Gorgias helpdesk.

Create custom email signatures for each store

Add a support email for each of your stores and customize the signature, so your agents never have to worry about replying as the right brand or adding their own.

24/7 support for your support team

Need help navigating a new integration or automating your workflow? Our own team is here to support your success, so you’re never stuck waiting to support your own customers.

What channels does
Automation Add-on support?

Quick Response Flows
Order Management Flows
Article Recommendation Flows
Autoresponders
Chat Widget
-
Help Center
-
Email
-
-
Contact Form
-

Empower your support team

Measure automation’s business value

A simple statistics page to measure all things automation. The top 10% of Automation Add-on users deflect at least 30% of overall questions.

Redirect complex questions to human agents

Don’t trap customers in chatbot hell. Every automated response gives customers a clear, easy path to human support.

“With a click of a button, the customer service team can find the right template and have all the order specific details such as order and tracking number, customer name as well as auto populate responses.”

Bishoi Khella, Co-Founder & Managing, TruWood

Measure and improve performance and business impact

With Statistics, you can easily understand which Flows get clicked, which require agent assistance, and which lead to purchases. These insights help you identify areas for improvement and make the best decisions for your customers and team.

Flows work alongside the rest of the Automation Add-on

Flows are one small part of your larger support automation strategy.

When you subscribe to the Automation Add-on, you get Flows plus a suite of other features (like real-time order tracking and automated return requests) to help instantly answer basic questions and save your team’s time for better things.

Ready to join the
12,895+ brands that use Gorgias every day?

No credit card required
Instant setup
7-day free trial
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.