Live Statistics

Monitor performance in real-time

Stay in the know. Get a quick overview of ticket volume, agent activity and active channels in real time.

Used daily by 
14,055
+ DTC brands

Drowning in support tasks? Here’s your life raft.

See your team’s hard work in real time

Get a quick overview of your ticket volume with details that matter. See how many tickets are created, replied and closed as they happen live. Compare the trend of tickets created to tickets replied to notice spikes in volume early on. Quickly react without needing to contact your team personally or be physically there.

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Who’s working on what?

Get microscopic detail on who’s working on what, without needing to interfere or navigate multiple screens. See the total number of open tickets currently being helped by each team member, and the breakdown by channel. Compare tickets closed to messages sent and monitor online time to track your team’s efficiency.

Channels
Chat
Help Center
Contact Form

Use filters for a deeper look

Filter by an individual agent or channel to focus the metrics you’re viewing in Live Statistics. Easily determine if a channel or group of channels need your attention. Know which agents to coach to improve your team’s efficiency.

Channels
Chat
Help Center
Contact Form

Channels
Chat
Help Center
Contact Form

Improve your performance with live statistics

Who’s online?

Easily monitor who’s online and offline. Know when an agent signed in for work, and when they were last seen online. We count every hour and every minute to reflect the exact amount of time each agent is spending on Gorgias, so you don’t have to rely on third-party data.

Filtered views

Use Filters to determine where you can make the most impact. Quickly identify the channels causing the volume to spike, and coach the agents who need your help the most.

Live feed for a better future

Monitor real-time metrics to inform on the rest of your operation. Use Live Statistics to move customer support closer to what’s happening with delivery, shipping and inventory.

Accurate self-evaluation

Have all of your team members use Live Statistics in Gorgias. Let your agents see their own metrics so they can use this feedback to improve and be proud based on data — not just feelings.

Fuel for teamwork

Review Live Statistics together as a team. Let your agents take ownership and collaborate to develop new strategies to reduce resolution time and improve on other metrics.

Stay agile and in control

Get a bird's eye view or zoom in to see full details on the exact tickets and customers that are being helped in real time. Control your agents’ queues (for example, a new agent’s queue) without any interruptions, to help performance and remove stress.

Don’t just take our word for it...

Joone

Automating low-stakes, high-volume tickets lets my team focus on meaningful, personalized conversations and boosted our CSAT to 4.77.

Clara Zaoui

Clara Zaoui

Head of CRM and Customer Care

at

Joone

Marine Layer

Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.

Dave Szymaszek

Dave Szymaszek

Head of Customer Experience

at

Marine Layer

Ekster

Our peak seasons are Father's Day, Black Friday, and Christmas. With Gorgias Automate, my team is on top for the 3 most important months of the year; Father's Day, Black Friday, and Christmas.

Shauna Clearly

Shauna Clearly

Head of Ecommerce

at

Ekster

Connect 100+ ecommerce tools

View customer data in the support ticket sidebar
Streamline your work and boost cross-team collaboration
Make updates in other tools without switching tabs

Join the 14,055 brands that use Gorgias every day