Live Statistics
Monitor performance in real-time
Drowning in support tasks? Here’s your life raft.
See your team’s hard work in real time
Who’s working on what?
Use filters for a deeper look
Improve your performance with live statistics
Who’s online?
Easily monitor who’s online and offline. Know when an agent signed in for work, and when they were last seen online. We count every hour and every minute to reflect the exact amount of time each agent is spending on Gorgias, so you don’t have to rely on third-party data.
Filtered views
Use Filters to determine where you can make the most impact. Quickly identify the channels causing the volume to spike, and coach the agents who need your help the most.
Live feed for a better future
Monitor real-time metrics to inform on the rest of your operation. Use Live Statistics to move customer support closer to what’s happening with delivery, shipping and inventory.
Accurate self-evaluation
Have all of your team members use Live Statistics in Gorgias. Let your agents see their own metrics so they can use this feedback to improve and be proud based on data — not just feelings.
Fuel for teamwork
Review Live Statistics together as a team. Let your agents take ownership and collaborate to develop new strategies to reduce resolution time and improve on other metrics.
Stay agile and in control
Get a bird's eye view or zoom in to see full details on the exact tickets and customers that are being helped in real time. Control your agents’ queues (for example, a new agent’s queue) without any interruptions, to help performance and remove stress.
Track the impact of phone calls through comprehensive reports
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