preferred partner

The Helpdesk Built for Shopify Merchants

Automate basic queries, display customer profiles, manage orders, and drive sales without switching tabs.

The Helpdesk Built for Shopify Merchants

Provide rapid and personalized support to your shoppers without switching tabs all day long.

Helping 15,000 ecommerce brands automate CX with the power of AI

Use Shopify data to provide amazing customer experiences

Stop asking for information you already have

View order history and customer data in rich customer profiles, right inside the ticket view. No more switching tabs to copy/paste, or asking customers for information you already have.

Personalize customer messages (even automated ones)

Automatically insert customer data (like names, order numbers, and shipping addresses) into your responses. Never choose between a fast response or a personalized answer again.

Manage Shopify orders directly from your helpdesk

Create, duplicate, edit, and refund Shopify orders within Gorgias. You can even generate discount codes and share product recommendations to drive sales.

Automate your most common tasks

From looking up the most recent orders to sending out an update to some of your most common questions, we make it easy to automate up to 20% of your customer support tasks.

Use AI to empower your team

Gorgias uses AI to scan tickets, studying the tone and content of every incoming message. With that data, Gorgias can help you prioritize, tag, and respond to tickets without any agent effort.

Enhance support for your Shopify store and turn it into a profit center

Live chat

Talk to your visitors in real time through live chat to increase your website conversion rate. You can even trigger live chat campaigns based on the URL to engage in conversation automatically.

Ticketing system

Centralize all your customer communication in one place. Connect your social media accounts, support email addresses, phone numbers and answer to all tickets without leaving your helpdesk.

Social media posts and ads

Never miss an opportunity to sell on social media again. Integrate your Facebook, Messenger, and Instagram accounts to respond to comments from posts and ads in one place.

Macros

Create template answers to respond faster to the most common and repetitive questions. Write a message once with custom data variables and save it as a macro to reuse it automatically

Auto responder

Create rules to handle common questions like "Where is my order?" By combining rules and macros, you can automate up to 20% of support tickets with highly-personalized answers.

Intent and sentiment detection

Gorgias uses machine learning to detect customer intents like shipping, refund, exchange, and many others. You can then set up automatic replies or route the tickets with tags.

Support and revenue statistics

Track support agent metrics like ticket volume, response time, and resolution time. Fine-tune your revenue strategies with stats on pre-sale tickets, converted tickets, and total sales.

Multi-store connection

Connect all your Shopify stores to centralize all tickets from all your businesses in one place to save time.

Monday used to be the hectic day. We were flooded with the influx of inquiries and we needed to keep up with everything. With Gorgias Automate, shoppers get their answers solved, even outside of business hours.

Addison Debter

Head of Customer Service

Kirby Allison

Our peak seasons are Father's Day, Black Friday, and Christmas. With Gorgias Automate, my team is on top for the 3 most important months of the year; Father's Day, Black Friday, and Christmas.