Join us for Moments That Matter: Meet the Modern Helpdesk
September 10 at 12PM EST.
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CX built for sensitive health questions
Gorgias is the conversational commerce platform that thoughtfully handles ingredient and allergy questions—so your team can focus on building long-term trust.
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Industry insights you need to know
56%
say expert recommendations matter when choosing products
40%
would cut other expenses before skipping vitamins or supplements
53%
follow wellness influencers for guidance and ideas
43%
have purchased directly from social media
Accurate answers for every concern
Every response is backed by your own content. From dosage instructions to allergen details, Gorgias AI Agent pulls from your brand’s knowledge to deliver accurate answers that give customers confidence to complete their purchase.
Subscription edits made simple
Pair AI Agent with your chosen shipping tool to give customers the freedom to adjust their subscription. No need to wait for an agent—they can instantly skip, pause, or cancel their plan through email or chat.
Sensitive topics, escalated with care
From allergen questions to order updates, your customers get instant, on-brand, and personalized answers. When concerns become highly technical or medical, AI Agent hands them off to your trained teammates, so customers know they’re in safe hands.
Expert picks that make decisions easier
Gorgias Shopping Assistant pulls from your product catalog to provide tailored recommendations. Using real-time shopping behavior, it suggests products that address each shopper’s goals, giving them assurance they've picked the right items the first time.
Helping top health & wellness brands grow
55%
cost reduction, so you can scale without hiring
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first response time, so customers never wait long
55%
tickets automated, giving your team time back
5%
revenue influenced, because AI turns questions into purchases
How TUSHY Uses Shopping Assistant to Drive 190% Higher Chat Conversion Rate By Building Customer Confidence
A bidet brand needed scalable pre-sales support as their product catalog expanded. Using Shopping Assistant for recommendations and installation help, they achieved a 15% higher conversion rate, 13x ROI, and 2x better performance than human agents.
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