Join us for Moments That Matter: Meet the Modern Helpdesk
September 10 at 12PM EST.
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Bring your signature in-store experience online
Gorgias is a conversational commerce platform that helps hybrid retail & DTC brands connect in-person and online conversations—no switching systems required.
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Industry insights you need to know
60%
of shoppers research online before visiting a store
40-60%
of in-store shoppers don’t convert on the spot
78%
of shoppers expect to return online purchases in-store
64%
of shoppers find customer experience more important than price
More conversions from in-store visits
Send recap emails, product links, and review prompts right from Gorgias after an appointment. Tickets can be tagged by location and shared across agents, helping your CX team drive more conversions without the manual work.
Where DMs turn into foot traffic
Answer location-specific questions like “Is this available in NYC?” right from your inbox. Then, let AI route tickets to the right team and set automated follow-ups with product links and reminders—so every digital touchpoint leads back to the showroom.
Returns that protect customer loyalty
AI Agent detects order history and customer location to share the right return options and nearest store automatically. With integrations like Loop or ReturnLogic, your team saves hours on manual coordination and wins loyalty by making returns easy.
Education designed to remove hesitation
Shopping Assistant gives shoppers the clarity they need before stepping into your store. By delivering smart recommendations, upsells, and dynamic discounts, customers will want to keep coming back—whether in-store or online.
Helping top retail brands grow
55%
cost reduction, so you can scale without hiring
36s
36%
first response time, so customers never wait long
55%
tickets automated, giving your team time back
5%
revenue influenced through proactive conversations
How Psycho Bunny Avoided Adding Additional Headcount While Doubling Revenue
A premium menswear brand that reduced total cost of ownership for support by 10% YoY with AI Agent. Psycho Bunny switched to Gorgias from Zendesk as they scaled from $100M to $200M in revenue, without adding headcount.
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