Help independent e-commerce brands provide an outstanding customer service experience.
How we do this? We want to change the role of support agents from responding to repetitive questions to being sales associates that advise customers. Gorgias helps brands automatically respond to basic questions, and track the impact of customer service on sales so support becomes a profit center.
Culture is the combination of all the habits we have at Gorgias. It’s how we work together, spend our day, communicate, what our product looks like, who we hire. Here’s our latest and best imperfect attempt to put it in written form so new and potential hires can better understand what it’s like to work at Gorgias.