Our mission
Help independent e-commerce brands provide an outstanding customer service experience.
How we do this? We want to change the role of support agents from responding to repetitive questions to being sales associates that advise customers. Gorgias helps brands automatically respond to basic questions, and track the impact of customer service on sales so support becomes a profit center.
Company culture
Culture is the combination of all the habits we have at Gorgias. It’s how we work together, spend our day, communicate, what our product looks like, who we hire. Here’s our latest and best imperfect attempt to put it in written form so new and potential hires can better understand what it’s like to work at Gorgias.
Take ownership
Realize it's your own company, because you have equity. Each teammate has their own responsibilities and personal objectives. Use available resources to achieve your goals.
Automate your work
Understand the problem and identify what steps are repetitive and ripe for automation, look for existing SaaS tools to automate them, ask an engineer if you need help. We hire people that can and willing to learn to automate a big part of their job.
Put the customer first
We’re a customer support company, our customer support needs to shine. Respect the customers trust, data privacy and maintain high availability.
Be honest And Transparent
Both with customers and colleagues. At Gorgias all metrics are available for everyone. And we don’t sacrifice honesty for money!
Decide using data
When you need to make a decision, collect data on it. When you’re very confident, you’re good to go! When you want to do something new, consider it as a scientific experiment and measure the impact.
Focus on the few things that matter
There are so many things you can change at Gorgias, but only a few changes will have a significant impact. When working on something, identify the 1 or 2 things that are moving the needle, and only focus on those until you have results.
be passionate about what you do
Ready to join a team of passionate people? You're at the right place!
