Meet Gorgias, the #1 rated helpdesk for ecommerce merchants.

Our mission

We believe that next version of commerce should be more open and anyone should be able to be a part of it, as a merchant or a customer. We believe decentralized commerce is better for everyone.

Our core values

We’re hiring

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Our story

Gorgias is on a mission to empower ecommerce businesses to deliver a top-notch customer experience. By understanding customers' needs, we educate businesses the best way to address them. That's why we have built a multi-channel helpdesk software with the sole purpose of helping ecommerce businesses level up their customer support and deliver an exceptional customer experience to leverage inquiries into sales.

We focus on all businesses with online and offline presence all around the world. Proud to have started our journey by serving ecommerce businesses on Shopify making between 100k$ to 200k$ in Gross Merchandise Value.

We believe diversity is both strength and opportunity. To run our mission, we're building a diverse team who shares our five core values: be 100% honest, be customer first, strive for excellence, take extreme ownership, maximize your impact. Gorgias is now a team of 250 located both remotely and in our different hubs from San Francisco, Paris, Charlotte, New York, Toronto, Belgrade to Sydney. We are proudly backed by our investors, accelerators and mentors including Shopify, SaaStr, Sapphire Ventures, Amplify, CRV, Techstars.

$75M
Total funding
2015
Founded

A rich history in the making

2022
25M ARR
Raised a 30M Series C
10,000+ customers
2021
Opened our new Paris office
200 employees
8,000+ customers
2020
Raised a 25M series B
70+ employees
6,800+ customers
2019
Raised a 14M series A
Opened our Belgrade office
First 1,000 customers
Launched on Magento
2018
Started to scale and welcomed Jason Lemkin as an investor
Went from 5 employees to 15
2017
Launched on Shopify
First 100 customers
2016
Founded in Paris by Alex Plugaru and Romain Lapeyre
Joined the Techstars accelerator program in NYC
Raised a seed round

Proudly backed by our investors, accelerators and mentors.

Did we mention we’re hiring?

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