Meet Gorgias, the #1 rated helpdesk for ecommerce merchants.
Our mission
Our core values
- Respect Customer's Trust
- identify what's moving the needle
- All metrics are available for everyone
- Because you have equity, this is your company!
- Whats steps are repetitive and ripe for automation
Our story
We founded Gorgias in Paris in 2015 with a vision to revolutionize customer support. Our journey began with a simple Chrome extension designed to help users write emails faster with automation. However, we discovered an unexpected market fit when we realized that most of our users were support agents. This discovery enabled us to shift our focus toward building a one-of-a-kind helpdesk.
With the help of investors, accelerators, and mentors, Gorgias has quickly grown to more than 250 team members across the globe. Today, we serve over 12,000 merchants, including renowned brands like Steve Madden, Glossier, and BruMate. Beyond becoming a fast-growing customer service platform, Gorgias is a certified B Corporation and has become a leader in sustainable and equitable workplace practices.
As we continue to grow, Gorgias commits to transforming the customer experience with complete transparency, ownership, and maximum impact.
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A rich history in the making
Proudly backed by our investors, accelerators and mentors.
