Meet Gorgias, the #1 rated helpdesk for ecommerce merchants.

Our mission

We believe that next version of commerce should be more open and anyone should be able to be a part of it, as a merchant or a customer.
We believe decentralized commerce is better for everyone.

Our core values

Maximize your Impact
100% Honest
Customer First
Strive for excellence
Take extreme ownership

Our story

We founded Gorgias in Paris in 2015 with a vision to revolutionize customer support. Our journey began with a simple Chrome extension designed to help users write emails faster with automation. However, we discovered an unexpected market fit when we realized that most of our users were support agents. This discovery enabled us to shift our focus toward building a one-of-a-kind helpdesk.

With the help of investors, accelerators, and mentors, Gorgias has quickly grown to more than 250 team members across the globe. Today, we serve over 12,000 merchants, including renowned brands like Steve Madden, Glossier, and BruMate. Beyond becoming a fast-growing customer service platform, Gorgias is a certified B Corporation and has become a leader in sustainable and equitable workplace practices.

As we continue to grow, Gorgias commits to transforming the
customer experience with complete transparency, ownership, and
maximum impact

Alex Plugaru and Romain Lapeyre



Total Funding






632 reviews on Shopify App Store

Celebrated by customers & industry experts alike

Momentum Leader 2023Most Implementable 2023Momentum Leader 2023Besr ResultsHigh Performer 2023
Momentum Leader 2023Most Implementable 2023
Momentum Leader 2023
Besr ResultsHigh Performer 2023

A rich history in the making


25M ARR raised a 30M
Series C
10,000+ customers


Opened our new Paris office
200 employees
8,000+ customers


Raised a 25M series B
70+ employees
6,800+ customers


Opened our new Paris Office
200 employees
8,000+ customers
Proudly backed by our investors, accelerators and mentors.