The AI Agent built for ecommerce
Help customers browse, buy, and get support—24/7. Trained on millions of scenarios, Gorgias AI Agent learns your brand, your customers, and your workflows like a top-performing team member.
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Onboard
Straightforward setup, plus deep brand and SOP customization
Teach AI Agent your brand voice, policies, and workflows so it responds just like your team.
Connect your help center, Shopify store, and more
Create brand-specific Guidance that tells AI Agent exactly how to respond
Upload docs, write rules, and hit go
Automate
Automate repetitive tickets with powerful integrations
Built for ecommerce, Gorgias AI Agent takes real action with third-party integrations that other AI tools can’t match.
Automatically handle order tracking, returns, and FAQs
Offer discounts and upsells based on live inventory + shopper data
Tailor every reply based on customer’s unique needs
Analyze
See what’s working in real time
Monitor every customer interaction to track performance, quality, and customer sentiment in real time.
Review performance and success rates across key intents
View reasoning behind every AI response
Use analytics to spot gaps
Optimize
Improve every day with strong feedback loop and analytics
Refine AI Agent’s behavior to improve outcomes and increase ROI over time.
Update AI behavior instantly with a thumbs up or guidance tweak
Auto QA process to help refine responses efficiently
Analytics show what’s working — resolution time, conversion rate, and more
Gorgias AI
Conversational AI engineered for exceptional ecommerce
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Gorgias partners with OpenAI to leverage the most advanced LLMs available, enabling natural, high-quality conversations. This strong partnership enables Gorgias to keep your brand at the forefront of conversational commerce, every day.
Gorgias's proprietary prompt engineering is tailored specifically to ecommerce and trained on millions of use cases. Our approach delivers structured, relevant, and accurate responses in conversations about everything from luxury fashion to repeat subscriptions for the daily essentials.
Each reply is generated through a carefully orchestrated sequence of cascading prompt that build on in-conversation context and personal shopping history—allowing for complex queries to be handled.
Infused with deep brand-specific context, AI Agent understands your brand’s tone, policies, and product catalog. It draws from help centers, internal guidelines, and other documentations provided to deliver accurate, on-brand responses.
Integrated with +100 ecommerce tools, AI Agent does more than answer questions—it takes action. From editing subscriptions to issuing refunds and updating shipping details, it operates across platforms to move from passive responder to active problem-solver.
Accessing real-time data from platforms like Shopify, AI Agent pulls in storefront details, order history, product catalogs, inventory levels, and customer tags. Your customers get personal interactions across every channel to bring conversational commerce to life.
Enterprise-grade integrations at the ready
Gorgias connects seamlessly with the platforms, tools, and partners that power your ecommerce brand — enabling personalized automation, faster resolution, and smarter revenue growth at scale.
