Gorgias vs.

Siena

Siena charges for conversations. Gorgias charges for resolutions.

Siena charges per conversation regardless of outcome. Gorgias only charges when AI fully resolves a ticket, tying cost directly to impact.

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Join leading brands who switched to Gorgias

Why 6,000 brands choose Gorgias's AI Agent, but only 100 choose Siena

Pricing

Resolutions

Reporting

Platform

Enterprise

Pricing

Pay for outcomes, not activity.

Siena uses conversation-based pricing at $0.90 per conversation. Every interaction counts, whether the AI resolved the issue, asked a clarifying question, or handed the ticket to a human.

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Gorgias only charges when AI Agent fully resolves a conversation from start to finish, without any human involvement. You're not billed for partial progress, routing, or deflection. Only complete resolutions.

Resolutions

Deeper integrations for true end-to-end resolutions.

Siena can generate replies, but resolving issues end-to-end requires taking action across systems. Without deep integrations into fulfillment, order management, and returns, some requests still land on a human's plate. Teams often rely on manual work to fully resolve certain support requests.

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Gorgias integrates with ShipBob, ShipStation, and AfterShip, giving you and your AI real-time access to fulfillment data, shipment status, and returns tracking in every ticket. Order status questions and return requests get resolved automatically, without handoffs.

Reporting

Complete, actionable reporting.

Siena's reporting covers a few core areas, including automations, revenue, and CSAT, with limited visibility into overall support performance. When you can't see the full picture, it's harder to manage to it.

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Gorgias gives you real-time visibility across every agent and channel, with dedicated AI analytics, Auto QA, and satisfaction tracking in one place. You can see ticket volume, busiest times, revenue impact, and performance trends without piecing together data from multiple views.

Platform

Siena is an add-on. Gorgias is the platform.

Siena doesn't include a native helpdesk, so it layers on top of your existing tools. That means your team manages context across systems, and tags, ticket fields, and workflows can fall out of sync.

‍

Gorgias brings your helpdesk, AI, and ecommerce integrations into one place. Tags, ticket fields, and workflows stay consistent. Your AI can resolve, tag, route, and escalate without jumping between tools, so your reporting stays accurate and your team stays focused.

Enterprise

Powerful enough for top Shopify Plus brands

40% of the 250 largest stores on Shopify choose Gorgias. Onboard Gorgias’s secure platform with a hands-on implementation team, custom integrations, and advanced analytics. Plus, our proven 50-in-50 automation playbook guarantees results from day one.

‍

Meanwhile, making even small adjustments in Siena often requires working with their success team. If you want powerful automation results and self-sufficiency, Siena isn’t it.

Pricing

Pay for outcomes, not activity.

Siena uses conversation-based pricing at $0.90 per conversation. Every interaction counts, whether the AI resolved the issue, asked a clarifying question, or handed the ticket to a human.

‍

Gorgias only charges when AI Agent fully resolves a conversation from start to finish, without any human involvement. You're not billed for partial progress, routing, or deflection. Only complete resolutions.

Resolutions

Deeper integrations for true end-to-end resolutions.

Siena can generate replies, but resolving issues end-to-end requires taking action across systems. Without deep integrations into fulfillment, order management, and returns, some requests still land on a human's plate. Teams often rely on manual work to fully resolve certain support requests.

‍

Gorgias integrates with ShipBob, ShipStation, and AfterShip, giving you and your AI real-time access to fulfillment data, shipment status, and returns tracking in every ticket. Order status questions and return requests get resolved automatically, without handoffs.

Reporting

Complete, actionable reporting.

Siena's reporting covers a few core areas, including automations, revenue, and CSAT, with limited visibility into overall support performance. When you can't see the full picture, it's harder to manage to it.

‍

Gorgias gives you real-time visibility across every agent and channel, with dedicated AI analytics, Auto QA, and satisfaction tracking in one place. You can see ticket volume, busiest times, revenue impact, and performance trends without piecing together data from multiple views.

Platform

Siena is an add-on. Gorgias is the platform.

Siena doesn't include a native helpdesk, so it layers on top of your existing tools. That means your team manages context across systems, and tags, ticket fields, and workflows can fall out of sync.

‍

Gorgias brings your helpdesk, AI, and ecommerce integrations into one place. Tags, ticket fields, and workflows stay consistent. Your AI can resolve, tag, route, and escalate without jumping between tools, so your reporting stays accurate and your team stays focused.

Enterprise

Powerful enough for top Shopify Plus brands

40% of the 250 largest stores on Shopify choose Gorgias. Onboard Gorgias’s secure platform with a hands-on implementation team, custom integrations, and advanced analytics. Plus, our proven 50-in-50 automation playbook guarantees results from day one.

‍

Meanwhile, making even small adjustments in Siena often requires working with their success team. If you want powerful automation results and self-sufficiency, Siena isn’t it.

See how Gorgias provides brands with the support they need to serve their customers

Hear directly from brands why they chose Gorgias

Read case study↗

Eliminate turnaround times and create exceptional customer experiences

"Monday used to be the hectic day. We were flooded with the influx of inquiries and we needed to keep up with everything. With Gorgias Automate, shoppers get their answers solved, even outside of business hours."

Addison Debter

,

Head of Customer Service

at

Kirby Allison

Read case study↗

Capabilities ahead of the competition

“I already love Gorgias because its email and chat capabilities are ahead of the competition, so I trust Gorgias to also build the best AI agent. And having all our CX tools within the same system is important — I don’t want yet another dashboard to check.”

Tosha Moyer

,

Senior Customer Experience Manager

at

Psycho Bunny

Read case study↗

"Gorgias AI Agent is going to be a game-changer for us during BFCM. Immediate, personalized responses reduce the volume of repetitive inquiries and ensure our community feels supported during the busiest time of the year. Our community members have even mistaken the AI Agent for a real person, which speaks volumes about how well it aligns with our brand voice.”

Zoe Cranney

,

Community Experience Expert

at

LSKD

Gorgias outperforms Siena across the board

Don’t just take it from us, here’s what brands have to say about why Gorgias is better than Siena

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Shopify Rating

0/5

Trustpilot Score

0/5

G2 Ease of Setup

0/10

Shopify Rating

G2 Score

G2 Ease of Setup

Trustpilot Score

0/5

0/10

0/5

0/10

0/5

Shopify Rating

0/5

G2 Score

0/5

G2 Ease of Setup

0/10

Trustpilot Score

0/5

Shopify Rating

0/5

G2 Score

0/5

G2 Ease of Setup

0/10

Trustpilot Score

0/5

Ready to get started?

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Hear directly from brands why they chose Gorgias

Read case study ↗

Eliminate turnaround times and create exceptional customer experiences

"Monday used to be the hectic day. We were flooded with the influx of inquiries and we needed to keep up with everything. With Gorgias Automate, shoppers get their answers solved, even outside of business hours."

Addison Debter

,

Head of Customer Service

at

Kirby Allison

Read case study ↗

Capabilities ahead of the competition

“I already love Gorgias because its email and chat capabilities are ahead of the competition, so I trust Gorgias to also build the best AI agent. And having all our CX tools within the same system is important — I don’t want yet another dashboard to check.”

Tosha Moyer

,

Senior Customer Experience Manager

at

Psycho Bunny

Read case study ↗

"Gorgias AI Agent is going to be a game-changer for us during BFCM. Immediate, personalized responses reduce the volume of repetitive inquiries and ensure our community feels supported during the busiest time of the year. Our community members have even mistaken the AI Agent for a real person, which speaks volumes about how well it aligns with our brand voice.”

Zoe Cranney

,

Community Experience Expert

at

LSKD

See how Gorgias provides brands with the support they need to serve their customers

What’s the difference between Gorgias and Siena?

Tell me more about how Gorgias’s AI outperforms Zendesk

Gorgias

Siena

Conversational AI in email

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Conversational AI in chat

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Pre-built AI Actions

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Available across all plans

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Dedicated AI implementation team

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Transparent, usage-based pricing

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What about key ecommerce integrations?

Gorgias

Siena

Recharge

–

Klaviyo

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Attentive

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Yotpo

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Smile.io

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Loop Returns

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NetSuite

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How do Gorgias Shopify Workflows compare to Zendesk?

Gorgias

Siena

Customize sidebar with customer data

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Perform actions in the ticket view

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Embed customer data in canned responses

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Embed actions in canned responses

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Shopify variables within Rules

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Let your AI Agent update Shopify

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Let customer easily Track orders

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Nail pre-sales with discount codes, stock levels, and visual product links

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Drive revenue with campaigns targeted using Shopify data

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Show CX’s impact with revenue reports

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How are Gorgias’s reporting and analytics more out-of-the-box for ecommerce?

Gorgias

Siena

Service level agreements (SLAs)

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Custom ticket fields

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Basic KPIs (FRT, RT, CSAT, etc)

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Average handle time

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Revenue generated from support

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Ticket Intent trends

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Custom reporting

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Talk to me about pricing.

Gorgias

Siena

Helpdesk pricing model

Per ticket

Per user seat

Per ticket

–

Entry price

$10/month

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AI pricing model

Per resolution

Per ticket

–

Price

$0.50-$1/resolution

$0.37-0.50/ message

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Unlimited users

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Anything else I should know?

Gorgias

Siena

Generate articles from past tickets with AI

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Publish interactive scripted automations on your website

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Offer Order Management portals on your website

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Offers Help Center and Contact Form

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Join the 15,000+ brands that use Gorgias every day

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