Gorgias vs.

Siena

Siena drives up CX budgets and limits control

Siena lacks rigorous AI quality checks, resolution-focused pricing, and a true all-in-one helpdesk. That’s why teams are choosing Gorgias.
4.6 G2 Rating
4.3 Shopify App Store Rating
4.1 Trust Pilot Rating
Join leading brands who switched to Gorgias

Why 6,000 brands choose Gorgias Automate, but only 100 choose Siena

More interested in the nitty gritty? Jump to our in-depth feature comparison here.
Accuracy
Resolutions
Enterprise
Easy
Helpdesk
Accuracy

Gorgias has built-in quality assurance

Gorgias’s AI Agent limits hallucinations by running every draft through a rigorous Quality Assurance process. Customers only receive AI answers if the AI is 90% confident it has the spot-on answer.

Siena lacks these strict checks, leading to a high rate of inaccurate responses that can disrupt customer interactions and harm brand trust.

Resolutions

With Gorgias, you only pay for resolutions

Siena users are charged for every single message sent, regardless of whether or not the issue has been resolved. This leads to skyrocketing bills when conversations require multiple back-and-forth messages.

Gorgias only charges for full resolutions. Siena and Gorgias can both save drafts when they aren’t confident enough to send, but Siena charges for these while Gorgias does not.

Enterprise

Powerful enough for top Shopify Plus brands

40% of the 250 largest stores on Shopify choose Gorgias. Onboard Gorgias's secure platform with a hands-on implementation team, custom integrations, advanced analytics and ticket management, multi-brand and multi-language support, and more.

Easy

Easy enough for small-but-mighty teams

Become a Gorgias expert with simple setup, easy UI, tons of resources and templates, and a helpful support team available 24/7.

Siena is hard to set up, sometimes requiring multiple tries, and frequent reliance on the Siena team for even minor updates.

Helpdesk

Get an all-in-one tool

While Siena is a standalone tool that must integrate with a helpdesk, Gorgias is all in one.

Consolidate your AI, helpdesk, and conversion tools into one — spend less time switching tabs and managing multiple vendor contracts, and enjoy the convenience of an all-in-one tool.

Accuracy
Gorgias has built-in quality assurance

Gorgias’s AI Agent limits hallucinations by running every draft through a rigorous Quality Assurance process. Customers only receive AI answers if the AI is 90% confident it has the spot-on answer.

Siena lacks these strict checks, leading to a high rate of inaccurate responses that can disrupt customer interactions and harm brand trust.

cta image 1
Resolutions
With Gorgias, you only pay for resolutions

Siena users are charged for every single message sent, regardless of whether or not the issue has been resolved. This leads to skyrocketing bills when conversations require multiple back-and-forth messages.

Gorgias only charges for full resolutions. Siena and Gorgias can both save drafts when they aren’t confident enough to send, but Siena charges for these while Gorgias does not.

cta image 1
Enterprise
Powerful enough for top Shopify Plus brands

40% of the 250 largest stores on Shopify choose Gorgias. Onboard Gorgias's secure platform with a hands-on implementation team, custom integrations, advanced analytics and ticket management, multi-brand and multi-language support, and more.

cta image 1
Easy
Easy enough for small-but-mighty teams

Become a Gorgias expert with simple setup, easy UI, tons of resources and templates, and a helpful support team available 24/7.

Siena is hard to set up, sometimes requiring multiple tries, and frequent reliance on the Siena team for even minor updates.

cta image 1
Helpdesk
Get an all-in-one tool

While Siena is a standalone tool that must integrate with a helpdesk, Gorgias is all in one.

Consolidate your AI, helpdesk, and conversion tools into one — spend less time switching tabs and managing multiple vendor contracts, and enjoy the convenience of an all-in-one tool.

cta image 1
See how Gorgias provides brands with the support they need to serve their customers

Gorgias outperforms Siena across the board

Don’t just take it from us, here’s what brands have to say about why Gorgias is better than Siena
G2 Rating
0/5
Shopify Rating
0/5
Trustpilot Score
0/5
G2 Ease of Setup
0/10
Shopify Rating
G2 Score
G2 Ease of Setup
Trustpilot Score
0/5
0/5
0/10
0/5
0/5
0/5
0/10
0/5
Shopify Rating
G2 Score
G2 Ease of Setup
Trustpilot Score
0/5
0/5
0/10
0/5
Shopify Rating
G2 Score
G2 Ease of Setup
Trustpilot Score
0/5
0/5
0/10
0/5

Hear directly from brands why they chose Gorgias

Read case study
Eliminate turnaround times and create exceptional customer experiences
"Monday used to be the hectic day. We were flooded with the influx of inquiries and we needed to keep up with everything. With Gorgias Automate, shoppers get their answers solved, even outside of business hours."
Addison Debter
,
Head of Customer Service
at
Kirby Allison
Read case study
Capabilities ahead of the competition
“I already love Gorgias because its email and chat capabilities are ahead of the competition, so I trust Gorgias to also build the best AI agent. And having all our CX tools within the same system is important — I don’t want yet another dashboard to check.”
Tosha Moyer
,
Senior Customer Experience Manager
at
Psycho Bunny
Read case study
Insightful automations
"We thought we knew what our FAQs were, but data from Gorgias was incredibly insightful to understand which FAQs to automate. That's one reason it's really valuable to have our Helpdesk tickets and automation features in one tool."
Ron Shah
,
CEO and Co-founder
at
Obvi

What’s the difference between Gorgias and Siena?

Tell me more about how Gorgias’s AI outperforms Zendesk
Gorgias
Siena
Conversational AI in email
Conversational AI in chat
Pre-built AI Actions 
Available across all plans 
Dedicated AI implementation team
Transparent, usage-based pricing
What about key ecommerce integrations?
Gorgias
Siena
Recharge
Klaviyo
Attentive
Yotpo
Smile.io
Loop Returns
NetSuite
How do Gorgias Shopify Workflows compare to Zendesk?
Gorgias
Siena
Customize sidebar with customer data
Perform actions in the ticket view
Embed customer data in canned responses
Embed actions in canned responses
Shopify variables within Rules
Let your AI Agent update Shopify
Let customer easily Track orders
Nail pre-sales with discount codes, stock levels, and visual product links
Drive revenue with campaigns targeted using Shopify data
Show CX’s impact with revenue reports
How are Gorgias’s reporting and analytics more out-of-the-box for ecommerce?
Gorgias
Siena
Service level agreements (SLAs)
Custom ticket fields
Basic KPIs (FRT, RT, CSAT, etc)
Average handle time 
Revenue generated from support 
Ticket Intent trends 
Custom reporting 
Talk to me about pricing.
Gorgias
Siena
Helpdesk pricing model
Per ticket
Per user seat
Per ticket
Entry price 
$10/month
AI pricing model
Per resolution
Per message
Price
$0.50-$1/resolution
$0.37-0.50/ message
Unlimited users
Anything else I should know?
Gorgias
Siena
Generate articles from past tickets with AI 
Publish interactive scripted automations on your website
Offer Order Management portals on your website
Offers Help Center and Contact Form
Join the 15,000+ brands that use Gorgias every day