Ask in plain language
Automation rate, handovers, a Skill that stopped matching. Ask the way you’d ask your ops lead.
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Gaia keeps your support sharp. You keep the final say.
Describe what you want handled and Gaia builds it with you. Then it keeps checking, tells you what's slipping, and drafts the fix. Nothing goes live without your approval.
Finds automation gapsRecommends improvementsOptimizes performanceOne-click auditsRuns on your scheduleWorks for every roleDrafts for your approval
Prompts
Start with a sentence.
“Review my existing AI Agent skills and draft improved versions that reduce handovers.”
Optimization“Review my tickets and guide me through setting up AI Agent.”
Setup“Review my current AI Agent skills and suggest improvements.”
Audit“Analyze my AI Agent performance metrics and tell me what's dragging automation down.”
Analytics“Resolve conflicts across my macros, knowledge base, and skills.”
CleanupSetup
Your setup, built from your own tickets.
Brief Gaia like you’d brief a new ops hire. It checks your ticket history, tells you what AI Agent can handle now and what needs more from you, and drafts the Skills when you ask.
New: Gaia Hub
Start your day with a question.
Gaia Hub is the new front door to Gorgias. See how your account is doing at a glance, then ask Gaia what moved, what’s slipping, or what to fix first.
3
SN
Automation rate
36%
5%Cost saved
$1,923.30
10%Average CSAT
4.1
2%Welcome back, Sophie!
Where should we dig in today?
Ask Gaia...
Why did handovers go up this week?Which channel dropped the most?
Also new
Now the whole thing is a conversation.
Setting up Gaia was already a conversation. Now running it is too.
Routines
Ask once. Get the answer every week.
Write what you want to know the way you’d say it:
List this week’s busiest topics that have no matching knowledge.
Pick daily or weekly. Gaia runs it on schedule and has the answer waiting for you in Gorgias. Start from a template or write your own.
Next run
in 6d 21h
Instructions
Missing knowledge matches report.
Every Monday, 08:00 AM
History8
Sep 27, 8:00 AM
Sep 20, 8:00 AM
Sep 13, 8:00 AM
Show more
Shared chats
Share the whole conversation with a link.
Worked something out with Gaia? Copy the link. Your teammate sees the full conversation: what you asked, what Gaia checked, and what it found. The link stays read-only and inside your account. Your team learns what a good question looks like by reading one.
Refund delays this week
Why are refunds slow this week?
Refund tickets are up 38% since Monday. Let me check what changed.
What is causing it?
Most of the delay comes from orders paid with Klarna. The provider added a manual review step on Sep 10, which holds refunds for 3 to 5 days before they clear. 41 of the 52 open refund tickets fit this pattern. The rest are standard exchanges still inside the normal window.
Share chat
Any messages you add after sharing stay private.
https://gorgias.gaia/share/791eb7ff-863b-403c-95a3-e95aed54bf63Copy link
“Before Gaia, I was hesitant to even touch the guidance because there were so many variables. Now I can be specific about what I need, review what it creates, approve it, and monitor what happens.”
Three steps
Diagnose. Draft. You Ship.
Diagnose
Gaia checks your Skills, Actions and handovers for what's slipping.
Draft
It writes the fix and shows you what changes.
You ship
Nothing reaches your live setup until you approve it.
New: Gaia in the helpdesk
Now everyone on your team can ask Gaia.
Gaia is open to every role, with the same permissions each person already has in Gorgias. Agents can summarize a ticket, look up a customer, or draft a reply without leaving the conversation.
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Refund delays this week
1 of 7
Why are refunds slow this week?
AGRefund tickets are up 38% since Monday. Most of the delay comes from orders paid with Klarna: the provider added a manual review step on Sep 10 that holds refunds for 3 to 5 days. 41 of the 52 open refund tickets fit this pattern.
Payment history18s
Good to know. Can you send us this refund breakdown every Monday morning?
MLDone. Routine created: Refund delays report, every Monday at 8:00 AM, posted to this chat. First run is Sep 22.
Custom routine built9s
Tuning AI used to be someone’s whole job.Now Gaia does the legwork.
Without Gaia
Your setup goes stale the week nobody touches it.
- Audits happen after something breaks
- Macros, knowledge, and Skills drift out of sync
- Someone rewrites instructions by hand
- Automation slips and nobody can say why
- The real fix is an AI Ops hire that rarely gets approved
~10 hrs / wk
Spent maintaining setup manually
Built on Gorgias
On day one, Gaia already knows ecommerce support.
Gaia learns from the largest ecommerce-support dataset on Shopify, so it brings what’s worked across thousands of brands to your account. It also learns from what you approve, edit, and reject, so every draft fits your brand better than the last.
“Gaia completely transformed how we manage our knowledge base. We had it audit our existing content. It flagged duplications and identified missing information. Within minutes it generated a detailed, ready to use draft. All I had to do was review, test, and click publish.”
FAQ
Quick answers
Gaia is the AI for your support team. AI Agent works with your shoppers; Gaia works with your team. Tell it what you want handled, and it builds the setup with you, finds what's holding your automation back, and drafts fixes when you ask.
Gaia is the AI for your support team. AI Agent works with your shoppers; Gaia works with your team. Tell it what you want handled and it builds the setup with you, finds what's holding your automation back, and drafts the fixes.
You see every change before it goes live, so a bad draft never reaches a customer. Once something is published, you can edit or unpublish it whenever you want.
No. You describe what you want handled in plain language and Gaia does the building. There's nothing to configure and no one to hire.
Every role, within the Gorgias permissions they already have. Agents can ask about a ticket, while managing AI Agent and setting up Routines stay with admins and leads.
Gaia is free while it's in beta. Pricing after beta is still to come.