Join us for Moments That Matter: Meet the Modern Helpdesk
September 10 at 12PM EST.
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Give your CX interactions a glow-up
Gorgias is a conversational commerce platform that automates product questions and recommendations, so you have more time to boost sales and be their holy grail product for life.
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Industry insights you need to know
70%
of shoppers ask questions before they buy
3 in 4
shoppers expect personalized recommendations
60%
of customers discover brands on Instagram and TikTok
89%
of customers will switch providers after a poor interaction
Instant answers, even when you’re off the clock
Give shoppers the answers they need to head to checkout. AI Agent resolves up to 52% of support tickets, such as questions about shade, fragrance, and ingredients, keeping your team lean and focused on high-impact moments like restocks and product drops.
Expert advice that fills up carts
Gorgias Shopping Assistant turns “is this product right for me?” into a moment to educate, recommend, and convert. Our context-aware AI provides shoppers with real-time guidance, ingredient safety answers, and personalized routines.
Where DMs become conversions
Your customers discover you on Instagram and TikTok, and Gorgias helps you turn those likes, comments, and DMs into instant sales. With one unified inbox, your team can respond faster without juggling multiple platforms.
Premium support in every interaction
From product questions to order updates, your customers get instant, on-brand, and personalized answers. Gorgias AI Agent mirrors your brand voice in every conversation—delivering a consistent experience across the board.
Helping beauty & cosmetic brands grow
55%
cost reduction, so you can scale without hiring
36s
36
CSAT, because support feels human
55%
tickets automated, giving your team time back
5%
revenue influenced through proactive conversations
Meet bareMineral’s Newest Top Seller: An AI Shopping Assistant That Finds the Perfect Shade Every Time
bareMinerals used Gorgias Shopping Assistant to deliver 24/7, expert-level shade matching (especially for discontinued shades or products) that eased pressure on support teams, eliminated product returns, and drove a 5.5% AOV uplift with an 8.8x ROI.
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How Glamnetic Uses AI Agent to Handle 40% of Support Volume With "Mind-Blowing" Results
Magnetic lash and nail brand that used AI Agent Actions to handle 40% of support volume for order tracking, address changes, and cancellations. They achieved a 91% FRT, a 4.89/5 CSAT, and avoided 2 additional hires.
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