Join us for Moments That Matter: Meet the Modern Helpdesk
September 10 at 12PM EST.
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Give your CX interactions a glow-up
Gorgias is the conversational commerce platform that automates product questions and recommendations, so you have more time to boost sales and be their holy grail product for life.
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Industry insights you need to know
70%
of customer interactions happen before the purchase, not after
3 in 4
want personalized product picks they can trust
60%
of shoppers discover brands on Instagram and TikTok
89%
say one bad interaction is enough to switch brands
Instant answers, even when you’re off the clock
Give shoppers the answers they need to head to checkout. Gorgias AI Agent resolves up to 52% of support tickets, such as questions about shade, fragrance, and ingredients, keeping your team lean and focused on high-impact moments like restocks and product drops.
Expert advice that fills up carts
Gorgias Shopping Assistant turns “is this product right for me?” into a moment to educate, recommend, and convert. Our context-aware AI provides shoppers with real-time guidance, ingredient safety answers, and personalized routines.
Where DMs become conversions
Your customers discover you on Instagram and TikTok, and Gorgias helps you turn those likes, comments, and DMs into instant sales. With one unified inbox, your team can respond faster without juggling multiple platforms.
Premium support in every interaction
From product questions to order updates, your customers get instant, on-brand, and personalized answers. AI Agent mirrors your brand voice in every conversation—delivering a consistent experience across the board.
Helping beauty & cosmetic brands grow
55%
cost reduction, so you can scale without hiring
36s
36
CSAT, because support feels human
55%
tickets automated, giving your team time back
5%
revenue influenced, because AI turns questions into purchases
Meet bareMineral’s Newest Top Seller: An AI Shopping Assistant That Finds the Perfect Shade Every Time
The beauty brand struggled with costly returns from shade-matching confusion, with 55% of tickets being product questions. With Shopping Assistant providing virtual consultations, they achieved 8.8x ROI, 5%+ conversion rate uplift, and zero returns on AI-influenced purchases.
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How Glamnetic Uses AI Agent to Handle 40% of Support Volume With "Mind-Blowing" Results
Magnetic lash and nail brand used AI Agent Actions to handle 40% of support volume for order tracking, address changes, and cancellations. They achieved a 91% FRT, a 4.89/5 CSAT, and avoided two additional hires.
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