AI Agent
Scale support with your 24/7, on-brand AI Agent
Satisfy customers with instant answers and quick order management to focus your team on moments that truly matter.
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Trusted by leading ecommerce teams turning CX into a revenue driver
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Personal support, without the wait
Today's shoppers expect instant answers. But speed isn't enough.
Leading brands are embracing conversational AI that understands their voice, adheres to internal SOPs, leverages customer data, and scales world-class support with ease.
Leading brands are embracing conversational AI that understands their voice, adheres to internal SOPs, leverages customer data, and scales world-class support with ease.
Triage
Understands context before acting
AI Agent checks if it has the knowledge and permissions to help. It either solves the ticket autonomously or escalates based on the Guidance.
Analyzes brand rules, permissions, and configurations
Classifies ticket intent and urgency using real-time signals
Escalate all sensitive issues immediately
Empathize
Lead with empathy, stay on-brand
AI Agent mirrors your brand voice with customizable tone settings, responding with human-like care to navigate tense moments and build trust.
Define your brand’s do’s and dont's
Deliver patient, professional replies
Reassure customers with 24/7 assistance
Resolve
Drive real resolutions, not just responses
Automate 60% of email and chat conversations — from tracking and cancellations to returns and subscription edits.
Out-of-the-box actions tailored to your workflows
Modify orders in real-time, catching urgent edit requests
Execute based on SOPs and smart conditions
Retain
Turn post-purchase support into loyalty building moments
From troubleshooting to exchanges, AI Agent delivers smooth, frustration-free support that keeps customers coming back.
Automate WISMO tickets with real-time order tracking
Make exchange and returns easy with personalized links
Keep subscribers happy with instant address and order modifications
Onboard
Where automation meets revenue at scale
60%
Automation rate
Help shoppers when it counts with instant, personalized support.
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Resolution time
Real-time resolutions that drive your CSAT scores up and your ticket queue down.
50%
Lower cost
Scale support at a fraction of the traditional cost.
65%
Time back
Give your team the time they need to focus on high-impact work
Designed specifically for ecommerce
Unlike other solutions, Gorgias AI Agent is trained on your store from day one. It knows your catalog, inventory, policies, and brand voice, so every response feels on-brand, accurate, and instantly helpful.
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