Discover how online merchants leverage support into growth

We help tons of Shopify and Magento stores turn their support into a profit center. Read their stories.

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How Shinesty Scaled Their Business and Increased Their Customer Satisfaction by Moving to Gorgias

57 mins
First response time
1hr 12 mins
Resolution time
21%
One Touch Ticket

Emuaid Provides Excellent Customer Experience and Maintains a Support Performance Score of 5/5 Using Gorgias Automation

48 secs
First Response Time
2 mins
Resolution Time
5/5
Support Performance

How SuitShop Benefits from The Gorgias-Shopify Integrations to Provide Best Experience for Their Customers

2 hours
First response time
Zendesk
Previous helpdesk

Campus Protein Increases Sales by Switching to Gorgias and Implementing 70+ Macros

4/5
Support performance
4,64
Satisfaction score
Zendesk
Previous helpdesk

Princess Polly Improves Their CX Team Efficiency by Benefiting From Gorgias-Shopify Integration

80%
decrease in resolution time
95%
decrease in first response time
Zendesk
Previous helpdesk

How Lillie's Q Increases Sales Conversion by 75% and Decreases Their Resolution Time to Less Than 24 Hours

↑75%
Sales from Gorgias Chat
↑166%
Total sales from overall support
↓24 hours
resolution time

How Veloretti Cuts Down Their Resolution Time in Half and Improves Their Team's Efficiency

5 mins
Resolution time
54 secs
First response time
Helpscout
Previous helpdesk

How Comme Avant Uses Tags to Improve Team Efficiency and Maintains An NPS of 4.6/5

4.6/5
NPS score
40%
Sales through social media
7,500
Tickets/month

How Bagallery Improves Their Customer Satisfaction and Increases Their NPS from 19 to 41

80%
Decrease in first response time
38%
Increase of one-touch ticket
3x
Faster delivery

How Jetson Centralizes Incoming Messages and Maintains an NPS of 4.85/5

60%
Decrease in first response time
30%
Decrease in resolution time
4.85/5
NPS score

How Milligram Manages All Tickets from a Single Platform and Increases 33% of Their One-Touch Tickets

81%
Decrease in first response time
15%
Decrease in resolution time
33%
Increase in one touch tickets

How Switching to Gorgias Decreases Vape Superstore's Response Time by 70%

70%
DECREASE IN FIRST RESPONSE TIME
15 hours
FULL RESOLUTION TIME

How TruWood Generates an Increase in Revenue With 62x Return on Investment

35x
ROI for SMS
60%
Reduction in labour costs

How Olipop Decreases Their Response Time by 88% and Resolution Time by 91% with 25x ROI

88%
Decrease in first response time
91%
Decrease in resolution time
1200%
Increase in revenue from CS

How SuperATV Decreases Their Response Time by 84% and Resolution Time by 82%

84%
decrease in first response times
82%
decrease in resolution times

How Birddogs Keeps Their Brand Voice Consistent Across Dispersed Teams by Using Macros in 46% in Responses

16
Employees
41%
One Touch Tickets
Zendesk
Previous Help desk

How Death Wish Coffee Hits Aggressive 200% Growth Goals by Using Machine Learning

2012
Founded
35
Employees
Zendesk
Previous Helpdesk

How Beardbrand's Support Team of One Closes One-Touch Tickets Faster by Switching to Gorgias

$30
Initial Investment
15
Total Staff
Zendesk
Previous Help desk

How Try The World Drops Their Response Time to One Business Day By Having a Strong Shopify Integration

100,000
Customers
100
Tickets / Day
Zendesk
Previous help desk

How Sunski's Support Team of Two Reduces Their Response Time Using a Strong Shopify Integration

2
support agents
+50,000
customers
Zendesk
Previous help desk

How Roma Automates Their Ticket Resolution and Reduces Their Response Time by 50%

3 to 6
support agents
+200
orders/day
20%
orders w/ questions

How Nomad Uses Automation to Reduce Their Response Time and Resolution Time by over 70%

70%
Resolution Reduction
78%
Quicker First Responses
HelpScout
Previous help desk

How MNML Reduces Their Response Time and Resolution Time by 35% by Using Social Media Integrations

+5,000
tickets/month
3
support agents
Zendesk
Previous help desk

How Marine Layer reduces their resolution time by 68% and increases their online orders by 75%

68%
decrease in resolution time
6,000
tickets/month
Desk.com
Previous help desk

How Love Your Melon Automates 25% of Their Tickets and Gears Up for Busy Season

9000
Tickets per month
3
support agents
Desk.com
Previous help desk

How Darn Good Yarn saves 335 customer service hours a year by switching to Gorgias

8
support agents
30%
orders with questions
Freshdesk
Previous help desk

How Bokksu decreases their response time by 50% and drive sales using Gorgias Chat

50%
Decrease in First Response Time
10X
YoY Growth
Zendesk
Previous Help Desk

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