Discover how online merchants leverage support into growth

We help tons of Shopify and Magento stores turn their support into a profit center. Read their stories.

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DoggieLawn Boosts Efficiency and Customer Lifetime Value with Gorgias + Recharge

37%

Faster resolution time

70%

More one-touch tickets

4.9

CSAT score

Uqora Uses Gorgias and Recharge to Delight Subscribers and Drive 8 Purchases Per Customer

Average repeat purchase rate

4.92

CSAT

Second first-response time

Kulani Kinis Saves $400k in Refunds Using Gorgias + Loop Integration

75%

Decrease in Resolution Time

$400k

in Refunds Saved

$80k

in Exchange Revenue Generated

How Jaxxon Increased Revenue by 46% in Self-Service

46%

increase in revenue

17%

reduction in live chat

more conversions

96% faster responses and 35% more revenue: Why Timbuk2 loves Gorgias

Montezuma's resolves tickets 15% faster and saves 5 hours a week with Gorgias & Magento

19%

one-response tickets

15%

decreased resolution time

hours/week saved

How Loop Earplugs uses the Gorgias Automation Add-on to improve CX and generate 43% more revenue from CS

12%

decrease in WISMO

43%

increase in revenue from CS

Zendesk

previous helpdesk

Absolute Collagen increased their CSAT to 4.9 by always putting customers at the heart of their business

Ohh Deer uses Gorgias Chat to provide excellent CX & generate revenue by $12,500/quarter

By prioritizing CX, BrüMate drove more than $9 million in revenue from their support team

How Shinesty Scaled Their Business and Increased Their Customer Satisfaction by Moving to Gorgias

How CROSSNET creates a better shopping experience and made $450,000 in one sale through Gorgias Live Chat

Emuaid Provides Excellent Customer Experience and Maintains a Support Performance Score of 5/5 Using Gorgias Automation

How SuitShop Benefits from The Gorgias-Shopify Integrations to Provide Best Experience for Their Customers

Campus Protein Increases Sales by Switching to Gorgias and Implementing 70+ Macros

Princess Polly Improves Their CX Team Efficiency by Benefiting From Gorgias-Shopify Integration

80%

decrease in resolution time

95%

decrease in first response time

Zendesk

Previous helpdesk

How Lillie's Q Increases Sales Conversion by 75% and Decreases Their Resolution Time to Less Than 24 Hours

↑75%

Sales from Gorgias Chat

↑166%

Total sales from overall support

↓24 hours

resolution time

How Veloretti Cuts Down Their Resolution Time in Half and Improves Their Team's Efficiency

How Comme Avant Uses Tags to Improve Team Efficiency and Maintains An NPS of 4.6/5

4.6/5

NPS score

40%

Sales through social media

7,500

Tickets/month

How Bagallery Improves Their Customer Satisfaction and Increases Their NPS from 19 to 41

80%

Decrease in first response time

38%

Increase of one-touch ticket

Faster delivery

How Jetson Centralizes Incoming Messages and Maintains an NPS of 4.85/5

60%

Decrease in first response time

30%

Decrease in resolution time

4.85/5

NPS score

How Milligram Manages All Tickets from a Single Platform and Increases 33% of Their One-Touch Tickets

81%

Decrease in first response time

15%

Decrease in resolution time

33%

Increase in one touch tickets

How Switching to Gorgias Decreases Vape Superstore's Response Time by 70%

70%

DECREASE IN FIRST RESPONSE TIME

15 hours

FULL RESOLUTION TIME

How TruWood Generates an Increase in Revenue With 62x Return on Investment

35x

ROI for SMS

60%

Reduction in labour costs

How Olipop Decreases Their Response Time by 88% and Resolution Time by 91% with 25x ROI

88%

Decrease in first response time

91%

Decrease in resolution time

1200%

Increase in revenue from CS

How SuperATV Decreases Their Response Time by 84% and Resolution Time by 82%

84%

decrease in first response times

82%

decrease in resolution times

How Birddogs Keeps Their Brand Voice Consistent Across Dispersed Teams by Using Macros in 46% in Responses

How Death Wish Coffee Hits Aggressive 200% Growth Goals by Using Machine Learning

How Beardbrand's Support Team of One Closes One-Touch Tickets Faster by Switching to Gorgias

How Try The World Drops Their Response Time to One Business Day By Having a Strong Shopify Integration

How Sunski's Support Team of Two Reduces Their Response Time Using a Strong Shopify Integration

How Roma automates their ticket resolution and reduces their response time by 50%

How Nomad Uses Automation to Reduce Their Response Time and Resolution Time by over 70%

70%

Resolution Reduction

78%

Quicker First Responses

HelpScout

Previous help desk

How MNML reduces their response time and resolution time by 35% by using social media integrations

How Marine Layer reduces their resolution time by 68% and increases their online orders by 75%

68%

decrease in resolution time

How Love Your Melon Automates 25% of Their Tickets and Gears Up for Busy Season

How Darn Good Yarn saves 335 customer service hours a year by switching to Gorgias

support agents

30%

orders with questions

Freshdesk

Previous help desk

How Bokksu decreases their response time by 50% and drives sales using Gorgias Chat

50%

Decrease in First Response Time

Now it's your turn to
deliver world class support

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.

Start your Free Trial

Discover how online merchants leverage support into growth

DoggieLawn Boosts Efficiency and Customer Lifetime Value with Gorgias + Recharge

Uqora Uses Gorgias and Recharge to Delight Subscribers and Drive 8 Purchases Per Customer

Kulani Kinis Saves $400k in Refunds Using Gorgias + Loop Integration

How Jaxxon Increased Revenue by 46% in Self-Service

96% faster responses and 35% more revenue: Why Timbuk2 loves Gorgias

Montezuma's resolves tickets 15% faster and saves 5 hours a week with Gorgias & Magento

How Loop Earplugs uses the Gorgias Automation Add-on to improve CX and generate 43% more revenue from CS

Absolute Collagen increased their CSAT to 4.9 by always putting customers at the heart of their business

Ohh Deer uses Gorgias Chat to provide excellent CX & generate revenue by $12,500/quarter

By prioritizing CX, BrüMate drove more than $9 million in revenue from their support team

How Shinesty Scaled Their Business and Increased Their Customer Satisfaction by Moving to Gorgias

How CROSSNET creates a better shopping experience and made $450,000 in one sale through Gorgias Live Chat

Emuaid Provides Excellent Customer Experience and Maintains a Support Performance Score of 5/5 Using Gorgias Automation

How SuitShop Benefits from The Gorgias-Shopify Integrations to Provide Best Experience for Their Customers

Campus Protein Increases Sales by Switching to Gorgias and Implementing 70+ Macros

Princess Polly Improves Their CX Team Efficiency by Benefiting From Gorgias-Shopify Integration

How Lillie's Q Increases Sales Conversion by 75% and Decreases Their Resolution Time to Less Than 24 Hours

How Veloretti Cuts Down Their Resolution Time in Half and Improves Their Team's Efficiency

How Comme Avant Uses Tags to Improve Team Efficiency and Maintains An NPS of 4.6/5

How Bagallery Improves Their Customer Satisfaction and Increases Their NPS from 19 to 41

How Jetson Centralizes Incoming Messages and Maintains an NPS of 4.85/5

How Milligram Manages All Tickets from a Single Platform and Increases 33% of Their One-Touch Tickets

How Switching to Gorgias Decreases Vape Superstore's Response Time by 70%

How TruWood Generates an Increase in Revenue With 62x Return on Investment

How Olipop Decreases Their Response Time by 88% and Resolution Time by 91% with 25x ROI

How SuperATV Decreases Their Response Time by 84% and Resolution Time by 82%

How Birddogs Keeps Their Brand Voice Consistent Across Dispersed Teams by Using Macros in 46% in Responses

How Death Wish Coffee Hits Aggressive 200% Growth Goals by Using Machine Learning

How Beardbrand's Support Team of One Closes One-Touch Tickets Faster by Switching to Gorgias

How Try The World Drops Their Response Time to One Business Day By Having a Strong Shopify Integration

How Sunski's Support Team of Two Reduces Their Response Time Using a Strong Shopify Integration

How Roma automates their ticket resolution and reduces their response time by 50%

How Nomad Uses Automation to Reduce Their Response Time and Resolution Time by over 70%

How MNML reduces their response time and resolution time by 35% by using social media integrations

How Marine Layer reduces their resolution time by 68% and increases their online orders by 75%

How Love Your Melon Automates 25% of Their Tickets and Gears Up for Busy Season

How Darn Good Yarn saves 335 customer service hours a year by switching to Gorgias

How Bokksu decreases their response time by 50% and drives sales using Gorgias Chat

Now it's your turn to deliver world class support

Now it's your turn to
deliver world class support