Instant resolutions for happier customers and a happier team
Upgrade your CX by resolving basic requests with AI automation and freeing your team to focus on complex interactions.
Let Automate handle simple queries to give your team time for personalized customer care
Flows
Scale your support stress-free with customizable, personalized automations
Build interactive conversation scenarios to offer guides, recommendations, and solutions — all personalized based on the customer’s inputs.
Article Recommendations
Boost customer satisfaction with instant answers from your Help Center, powered by AI
AI monitors incoming questions and instantly shares relevant content from your Help Center.
Order Management
Skip manually answering “Where is my order?” or “Can I get a return?” over and over (and over)
Offer customer portals where customers can see real-time order status, request refunds and cancellations, and report issues — all without waiting for an agent.
Autoresponders
Declutter your email inbox by leveraging AI to automatically resolve repetitive emails
Leverage AI to identify and automatically close spam tickets, process refund requests, and send tracking links to provide instant answers and declutter your email inbox.
Quick Responses
Satisfy customers by providing the information they need in 1 click
Let customers get answers to common pre-sales questions — like “What’s your shipping policy?” or “Are your products cruelty-free” — with the click of a button across your website.
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Don’t just take our word for it...
Understand Automate’s impact with detailed, easy-to-use dashboards
Track the performance of each Automate feature to generate detailed reports and continually improve your automation strategy.
Why choose Automate over AI-powered chatbots?
Smart AI that works under defined conditions created for great CX.
More reliable and consistent. Chatbots are wrong about 30% of the time.
Support for many channels, not just chat.
Built for ecommerce tasks, like order tracking and returns.
Customizable set of features, with you always in control.
Provides an easy path to human support, 100% of the time.
Unlock Gorgias Automate today
Focus on the moments that define your brand and free up time.
