Instant resolutions for happier customers and a happier team

Upgrade your CX by resolving basic requests with AI automation and freeing your team to focus on complex interactions.

24/7 availability
Dollars Saved
$2,068+
Vs. agent cost
Av. Resolution Time
69%
Down from last month
CSAT Score
4.80
3.46 Industry average
Upgrade your CX by resolving basic requests with AI automation and freeing your team to focus on complex interactions.

Let Automate handle simple queries to give your team time for personalized customer care

Flows

Scale your support stress-free with customizable, personalized automations

Build interactive conversation scenarios to offer guides, recommendations, and solutions — all personalized based on the customer’s inputs.

Channels
Chat
Help Center
Contact Form

Article Recommendations

Boost customer satisfaction with instant answers from your Help Center, powered by AI

AI monitors incoming questions and instantly shares relevant content from your Help Center.

Channels
Chat
Email

Order Management

Skip manually answering “Where is my order?” or “Can I get a return?” over and over (and over)

Offer customer portals where customers can see real-time order status, request refunds and cancellations, and report issues — all without waiting for an agent.

Channels
Chat
Help Center
Contact Form

Autoresponders

Declutter your email inbox by leveraging AI to automatically resolve repetitive emails

Leverage AI to identify and automatically close spam tickets, process refund requests, and send tracking links to provide instant answers and declutter your email inbox.

Channel
Email
Help Center
Contact Form

Quick Responses

Satisfy customers by providing the information they need in 1 click

Let customers get answers to common pre-sales questions — like “What’s your shipping policy?” or “Are your products cruelty-free” — with the click of a button across your website.

Channels
Chat
Help Center
Contact Form

Don’t just take our word for it...

Ekster

Our peak seasons are Father's Day, Black Friday, and Christmas. With Gorgias Automate, my team is on top for the 3 most important months of the year; Father's Day, Black Friday, and Christmas.

Shauna Clearly

Shauna Clearly

Head of Ecommerce

at

Ekster

Kirby Allison

Monday used to be the hectic day. We were flooded with the influx of inquiries and we needed to keep up with everything. With Gorgias Automate, shoppers get their answers solved, even outside of business hours.

Addison Debter

Addison Debter

Head of Customer Service

at

Kirby Allison

Joone

Automating low-stakes, high-volume tickets lets my team focus on meaningful, personalized conversations and boosted our CSAT to 4.77.

Clara Zaoui

Clara Zaoui

Head of CRM and Customer Care

at

Joone

Understand Automate’s impact with detailed,
easy-to-use dashboards

Track the performance of each Automate feature to generate detailed reports and continually improve your automation strategy.

Understand Automate's impact with detailed, easy-to-use dashboards

Why choose Automate over AI-powered chatbots?

Smart AI that works under defined conditions created for great CX.

More reliable and consistent. Chatbots are wrong about 30% of the time.

Support for many channels, 
not just chat.

Built for ecommerce tasks, like order tracking and returns.

Customizable set of features, with you always in control.

Provides an easy path to human support, 100% of the time.

Gorgias

Unlock Gorgias Automate today

Focus on the moments that define your brand and free up time.