
What we care about
We've grown a lot since 2015. Along with all this growth, our impact on the planet and on all our shareholders has grown too. We’re taking action to reduce our impact while leading the way toward a more sustainable future.
Planet
Since 2020, we analyze our Carbon emissions. We have partnered with Greenly to build our analysis.
Since we want to have a Neutral impact, we offset 100% of our carbon emissions. That includes emissions created from building our product and storing our data, employee commuting, business travel, and utility bills. We are committed to reducing and offsetting our carbon footprint each year.
The offset project is located near Langres (France). The project consists of the afforestation of plots of land currently used as meadows. The afforestation will be completed with a diversity of poplars: Poplar Diva, Poplar Tucano. Two hardwood varieties adapted to the proximity of a watercourse. This afforestation project will lead to the emission of carbon credits labelled Low-Carbon by the Ministère de la Transition Ecologique (France).
Reason we choose this project: the project is local, and delimited to France - where information can be verified and tracked over time. We decided to contribute to this project over time (minimum of 5years) to make Gorgias contribution impactful.
Key number:
Contribution by Gorgias for 2021:
8,000 euros equivalent to 234 tons of CO2 (equivalent of: ~34.2euros/ton).
B-Corp is an auto-certification based on social and corporate responsibility principles. In few words, being B-CORP means that a company is committed to consider the impact of their business decisions on (i) its employees, (ii) its environment (carbon footprint) and (iii) its customers. The first generation of B Corporations was certified in 2007, and the number of firms earning the certification has grown exponentially ever since.
List: https://www.bcorporation.net/en-us/find-a-b-corp/
We’ve submitted our certification in January 2022. It takes time to get the results but we hope we’ll get there.
Thanks to the certification process, we’ve learned a lot and have implemented some practices that are detailed in this page.
As a distributed team we travel to meet each other on a regular basis. Remote team members had the opportunity to travel once a quarter to meet their colleagues. In 2022, we’ve updated this policy to once a year to limit our carbon emissions.

People
We are Gorgias. We love challenges and that’s how we learn every day. We are from all over the world and we inspire each other to grow together. Together, we’re building a product that delivers exceptional customer experience.
We believe compensation should be transparent for everyone. We disregard schools or diplomas for job offers. To reach that goal, we’ve implemented in 2021 a public salary calculator that we use to hire but also to promote our employees. Promotions are always publicly documented.
Learn more here
In 2022 we’ve launched our first Employee Resource Group [ERG] for women. Its purpose is to facilitate interactions among the women through a variety of planned internal/external social events designed to get to know each other and develop stronger relationships with each other as the team continues to grow.
The intended result is to improve team member camaraderie, fellowship, and sense of community.
We intend to be one of the tech companies where people grow as fast as possible!
Since coaching is a solid tool to make you grow, it is available to everyone since 2021 thanks to our partnership with Coachello. Every Gorgias employee can book a coach regarding any specific issue: organization, self-confidence, burn-out, management etc.
In May 2022, we have been raising awareness to maintain wellbeing and mental health. We implemented several challenges and good participation (20% of Gorgias people).
Key number:
The 100-minute challenge: meditate for at least 5 minutes a day for 20 days
The 100-Mile challenge: run, walk or hike regularly
The Sydney to San Francisco challenge: a collective effort to reach a common goalz
From April 2022 to October 2022, we’ve implemented a peer mentoring program. We’ve matched 40 employees with other peers from other start ups.
Main goal was to learn together:
- Share your experience, successful projects, projects in the making and innovations with specialists in your field
- Develop new skills in your profession and be inspired!
- Have a buddy to keep you accountable
- Extend your network. Gain a new perspective!
In July 2022, we have approved our Healthcare provider Blueshield's new policy.
We now offer a travel reimbursement program to help employees access care who are located in states where abortions are banned or restricted.
Gorgias supports equal rights for all.

Communities
We think it’s important to engage and invest in the communities where we live and work.
June is traditionally Pride month and is celebrated in numerous ways in many different places around the world. In 2022 at Gorgias we have commemorated this month in a few simple ways.
- Visiting a LGBTQ historic landmark/ site near you, taking some photos and sharing on Slack in the #people-events channel thread
- Sharing great resources: short videos, movies, books, and podcasts with everyone to grow our awareness.
Since 2021, we have built a ‘Women in tech’ community in Romania called “Worry Less Voice More”. We have organized 3 events both in Iasi and Bucharest with great speakers. Our goal: empowering women to grow their careers in tech.
You can view part of our event with our intervention here

We know we can do better
We're proud of how far we have come in reducing our environmental impact, but we know there is more to be done. We're always looking for better ways to have an impact. Feel free to reach out and share your ideas with sustainability@gorgias.com
Here are some examples of our other small wins, that help us reduce our impact every day.
Since the beginning! We don’t have printers in our hubs. And we don’t use paper except when we have no choice for administrative purposes.
To address the carbon emissions and waste we produce in our 6 hubs, we have implemented the following to reduce our carbon footprint and divert waste from our local landfill:
- Implement temperature limitations for the offices: each office has a minimum and maximum setup.
- Sparkling water fountains: we don’t want cans and plastic bottles
We avoid as much as we can to buy new devices. We provide only refurbished laptops to our new hires. We’ve also built recommendations for devices at home to encourage people buy what has the lowest carbon impact.
