Earth Month / E-Waste drives
In April 2026, Paris, Toronto, and San Francisco all ran month-long e-waste collection programs (chargers, keyboards, mice, old phones, laptops, monitors).
Items were wiped, sorted, and responsibly recycled or donated.
What we care about
We've grown a lot since 2015. Along with all this growth, our impact on the planet and on all our shareholders has grown too. We’re taking action to reduce our impact while leading the way toward a more sustainable future.
Planet
Since 2020, we analyze our Carbon emissions. Since we want to have a Neutral impact, we offset 100% of our carbon emissions. That includes emissions created from building our product and storing our data, employee commuting, business travel, and utility bills.
We are committed to reducing and offsetting our carbon footprint each year.
In 2026, we are offsetting 100% of our 2025 carbon footprint, approximately 6,630 tCO₂e at $35/tCO₂e, a mid-quality removal portfolio (reforestation, soil carbon, mangrove restoration).
Key number
We support 5 projects in 5 different locations across the globe. Here is the split of our actions:
72%
Improved forest management
20.9%
Afforestation
3.6%
Microbial Carbon Mineralization
3.6%
Microbial Carbon Mineralization
Total emissions
6,630 tCO₂e
+6.9% YoYPer-FTE intensity
16.6 tCO₂e/FTE
−1.2% YoYHeadcount basis
~399 FTE avg
7 hubs + remoteOffset for current year
100% of 2025 — ~$232k
$35/tCO₂e (in progress)Scope 1 (Direct)
1.8 tCO₂e
<0.1%Scope 2 (Cloud electricity)
260 tCO₂e
3.9%Scope 3 (Value chain)
6,302 tCO₂e
95.1%Emissions per category in CO₂
Audit 2025
Gorgias Carbon Footprint report
Calculated per the GHG Protocol Corporate Standard, location-based Scope 2.
Emission tCO₂e
Purchased Goods & Services
Driven by $17.3M in SaaS spend
5,194
(78%)
Business travel
658 air trips, 5.3M passenger-km, all economy
850
(13%)
Commuting + WFH
Hybrid 2-days-in-office
53
(2.3%)
Upstream leased assets
(offices)
54
(0.8%)
Capital goods
(hardware)
51
(0.8%)
Scope 2 — Cloud
(GCP)
260
(3.9%)
Scope 1
negligible
2019 - 2025
Gorgias carbon intensity per employee
FTE emission grew 5x from 2019 to 2024 as the team scale and methodology mature. First signs of decoupling in 2025 (-1.2%YoY in 2025)
Sources: Greenly / Sweep audits 2019-2023, internal audits 2024-2025. 2019 covers Nov-2019 → Oct-2020 (first Sweep assessment).
AI consumption
AI now represents ~8.6% of our footprint. Here's the math.
1
AI-handled support
A typical AI-handled support conversation emits ~58g CO₂e — roughly equivalent to driving a car 250m or running a 100W desk lamp for 35 minutes.
2
Human equivalent
Compared to a human-handled equivalent (commute share + office energy + infrastructure), AI agent handling is typically 5–20× lower carbon per conversation.
3
Automation
AI Agent automated 9.67M customer interactions in 2025 (vs 1.16M in 2024 — 8.3× growth).
4
Cloud emissions
Cloud emissions grew only +4% YoY (260 vs 249 tCO₂e) despite 1,000× growth in tokens processed — thanks to Google's clean energy mix and Gemini Flash efficiency.
Bucket
2025 tCO₂e
% of total
AI Agent inference on Google Cloud
Gemini
~65
1.0%
External LLM API
OpenAI on Azure — 92% of LLM spend
~500
7.4%
Anthropic
Claude
~0.3
negligible
Internal employee LLM
ChatGPT, Claude, Cursor, Gemini
~3.6
0.05%
Total AI-attributable
~570
8.6%
Honest disclosure
What we don't perfectly measure
Off-Scope LLM Use
92% of our LLM spend runs on OpenAI/Azure, outside our direct Scope 2. We estimate it activity-based using research-backed per-token energy factors.
Limited AI Disclosure
OpenAI has not published a per-query carbon disclosure. Anthropic discloses less than any major peer. We continue to push our LLM suppliers for supplier-specific carbon data.
Office initiatives to surface
Office Garage Sales / Thrift Swaps
All three hubs above also ran a "Gorgias Garage Sale" / "Thrift Swap" the same month — employees bring in gently-used clothes, books, accessories, gadgets to give them a second life.
Leftover items are donated.
Plastic-bottle reduction
Belgrade installed a sparkling water dispenser in August 2025 to eliminate plastic bottle waste. Paris and other hubs already have similar setups.
We don’t want cans and plastic bottles
Office practices
We're a paperless company since the beginning! We don’t have printers in our hubs. And we don’t use paper except when we have no choice for administrative purposes.
We’ve implemented minimum and maximum temperature settings across our offices to reduce unnecessary energy consumption.
