Gorgias vs.

Kustomer

Kustomer requires workarounds. Gorgias does the work, for less.

Kustomer connects to Shopify, but key actions stay manual. Gorgias puts order data and actions directly in every ticket, so you resolve issues without ever leaving the conversation.

Book a demo

Get Started

Join leading brands who switched to Gorgias

Why 15,000+ ecommerce brands choose Gorgias over Kustomer

Shopify

AI

Reporting

Integrations

Enterprise

Shopify

Complete Shopify actions, built into every ticket

Kustomer supports some Shopify data, but taking action often means leaving your helpdesk or completing extra steps outside the ticket — slowing resolutions down.

‍

With Gorgias, you see the full customer picture the moment a ticket opens — order history, spend, AOV, VIP status — and handle refunds, edits, and cancellations right there.

AI

AI that's live in minutes, not sprints.

With Kustomer, updating routing logic or launching a new AI action can mean waiting on engineering. Simple changes become ongoing effort, and your team pays for it in speed.

‍

Gorgias AI is fully self-serve. It launches with pre-built templates for 19 core Shopify actions, plus custom actions powered by 100+ deep integrations. You build, update, and iterate on AI behavior yourself, with no code required.

Reporting

Full reporting on every plan.

Kustomer limits detailed analytics to higher-tier plans. If you need answers about team performance, you're typically exporting raw data rather than working from a live view.

‍

With Gorgias, you get full reporting on every plan. Live dashboards show real-time ticket volume, first response time, resolution time, and CSAT, so you always know where things stand without exporting a single file.

Integrations

Every tool you need in Gorgias

Kustomer charges per seat, $89 to $139 per month with an 8-seat minimum billed annually. AI is priced separately, adding per-user and per-engagement fees on top. As you scale, costs compound.

‍

Gorgias uses outcome-based pricing. Your costs don't grow with headcount. AI Agent is billed per resolution, so you only pay when a customer issue is actually solved.

Enterprise

Powerful enough for top Shopify Plus brands

Gorgias is enterprise-ready.

‍

Onboard on Gorgias’s secure and reliable platform smoothly with hands-on implementation, custom integrations, SMS support, advanced analytics and ticket management, support for multi-brand and multi-language, and more — that’s why 40% of the 250 largest stores on Shopify choose Gorgias.

Shopify

Complete Shopify actions, built into every ticket

Kustomer supports some Shopify data, but taking action often means leaving your helpdesk or completing extra steps outside the ticket — slowing resolutions down.

‍

With Gorgias, you see the full customer picture the moment a ticket opens — order history, spend, AOV, VIP status — and handle refunds, edits, and cancellations right there.

AI

AI that's live in minutes, not sprints.

With Kustomer, updating routing logic or launching a new AI action can mean waiting on engineering. Simple changes become ongoing effort, and your team pays for it in speed.

‍

Gorgias AI is fully self-serve. It launches with pre-built templates for 19 core Shopify actions, plus custom actions powered by 100+ deep integrations. You build, update, and iterate on AI behavior yourself, with no code required.

Reporting

Full reporting on every plan.

Kustomer limits detailed analytics to higher-tier plans. If you need answers about team performance, you're typically exporting raw data rather than working from a live view.

‍

With Gorgias, you get full reporting on every plan. Live dashboards show real-time ticket volume, first response time, resolution time, and CSAT, so you always know where things stand without exporting a single file.

Integrations

Every tool you need in Gorgias

Kustomer charges per seat, $89 to $139 per month with an 8-seat minimum billed annually. AI is priced separately, adding per-user and per-engagement fees on top. As you scale, costs compound.

‍

Gorgias uses outcome-based pricing. Your costs don't grow with headcount. AI Agent is billed per resolution, so you only pay when a customer issue is actually solved.

Enterprise

Powerful enough for top Shopify Plus brands

Gorgias is enterprise-ready.

‍

Onboard on Gorgias’s secure and reliable platform smoothly with hands-on implementation, custom integrations, SMS support, advanced analytics and ticket management, support for multi-brand and multi-language, and more — that’s why 40% of the 250 largest stores on Shopify choose Gorgias.

See how Gorgias provides brands with the support they need to serve their customers.

Hear directly from brands why they chose Gorgias

Read case study↗

Eliminate turnaround times and create exceptional customer experiences

"Monday used to be the hectic day. We were flooded with the influx of inquiries and we needed to keep up with everything. With Gorgias Automate, shoppers get their answers solved, even outside of business hours."

Addison Debter

,

Head of Customer Service

at

Kirby Allison

Read case study↗

AI in CX is here to stay

"I believe that AI combined with human agents is the future—that’s where we’re going to see perfect customer experience."

Tosha Moyer

,

Senior CX Manager

at

Psycho Bunny [V2]

Read case study↗

We hit inbox zero thanks to AI Agent

"At 6pm on the second day of Black Friday week, our CX agent said: ‘Alright, I’ll see you tomorrow. We’re at inbox zero.’ Without AI Agent, that wouldn’t happen."

Ron Shah

,

CEO and Co-Founder

at

Obvi

Gorgias outperforms Kustomer across the board

Don’t just take it from us, here’s what brands have to say about why Gorgias is better than Kustomer

G2 Rating

0/5

Shopify Rating

0/5

Trustpilot Score

0/5

G2 Ease of Setup

0/10

Shopify Rating

G2 Score

G2 Ease of Setup

Trustpilot Score

0/5

0/10

0/5

0/10

0/5

Shopify Rating

0/5

G2 Score

0/5

G2 Ease of Setup

0/10

Trustpilot Score

0/5

Shopify Rating

0/5

G2 Score

0/5

G2 Ease of Setup

0/10

Trustpilot Score

0/5

Ready to get started?

Start Free Trial Book a Demo Get Started

Hear directly from brands why they chose Gorgias

Read case study ↗

Eliminate turnaround times and create exceptional customer experiences

"Monday used to be the hectic day. We were flooded with the influx of inquiries and we needed to keep up with everything. With Gorgias Automate, shoppers get their answers solved, even outside of business hours."

Addison Debter

,

Head of Customer Service

at

Kirby Allison

Read case study ↗

AI in CX is here to stay

"I believe that AI combined with human agents is the future—that’s where we’re going to see perfect customer experience."

Tosha Moyer

,

Senior CX Manager

at

Psycho Bunny [V2]

Read case study ↗

We hit inbox zero thanks to AI Agent

"At 6pm on the second day of Black Friday week, our CX agent said: ‘Alright, I’ll see you tomorrow. We’re at inbox zero.’ Without AI Agent, that wouldn’t happen."

Ron Shah

,

CEO and Co-Founder

at

Obvi

See how Gorgias provides brands with the support they need to serve their customers.

What’s the difference between Gorgias and Kustomer?

Tell me more about how Gorgias’s AI outperforms Zendesk

Gorgias

Kustomer

Conversational AI in email

–

Conversational AI in chat

–

Pre-built AI Actions

–

Available across all plans

–

Dedicated AI implementation team

–

Transparent, usage-based pricing

–

What about key ecommerce integrations?

Gorgias

Kustomer

Recharge

–

Klaviyo

–

Attentive

–

Yotpo

–

Smile.io

–

Loop Returns

–

NetSuite

–

How do Gorgias Shopify Workflows compare to Zendesk?

Gorgias

Kustomer

Customize sidebar with customer data

–

Perform actions in the ticket view

–

Embed customer data in canned responses

–

Embed actions in canned responses

–

Shopify variables within Rules

–

Let your AI Agent update Shopify

–

Let customer easily Track orders

–

Nail pre-sales with discount codes, stock levels, and visual product links

–

Drive revenue with campaigns targeted using Shopify data

–

Show CX’s impact with revenue reports

–

How are Gorgias’s reporting and analytics more out-of-the-box for ecommerce?

Gorgias

Kustomer

Service level agreements (SLAs)

–

Custom ticket fields

–

Basic KPIs (FRT, RT, CSAT, etc)

–

Average handle time

–

Revenue generated from support

–

Ticket Intent trends

–

Custom reporting

–

Talk to me about pricing.

Gorgias

Kustomer

Helpdesk pricing model

Per ticket

Per user seat

Per ticket

–

Entry price

$10/month

$89/month

–

AI pricing model

Per resolution

Per user and resolution

–

Price

$0.50-$1/resolution

$0.75/resolution

–

Unlimited users

–

Anything else I should know?

Gorgias

Kustomer

Generate articles from past tickets with AI

–

Publish interactive scripted automations on your website

–

Offer Order Management portals on your website

–

Offers Help Center and Contact Form

–

Join the 15,000+ brands that use Gorgias every day

Start Free Trial Book a demo

Get Started

Start Free Trial

Gorgias vs.

Kustomer

Kustomer requires workarounds. Gorgias does the work, for less.

Why 15,000+ ecommerce brands choose Gorgias over Kustomer

Complete Shopify actions, built into every ticket

AI that's live in minutes, not sprints.

Full reporting on every plan.

Every tool you need in Gorgias

Powerful enough for top Shopify Plus brands

Hear directly from brands why they chose Gorgias

Gorgias outperforms Kustomer across the board

Hear directly from brands why they chose Gorgias

What’s the difference between Gorgias and Kustomer?

Gorgias outperforms Kustomer across the board