Shopify is an investor in Gorgias, and our entire platform has been built around Shopify from the very beginning.
Gorgias empowers ecommerce agents with a deep Shopify integration for workflows, macros, and custom sidebar views, while Kustomer’s limited integration risks inefficiency and data loss.
Gorgias's AI Agent easily connects to all your brand knowledge and tools to instantly answer FAQs and make updates (like canceling orders or changing shipping addresses) — no complex code or logic required.
Kustomer can’t perform Actions, lacks native Shopify integration for customer data, and requires tedious rule-based setup instead of Gorgias's simple guided approach.
Gorgias's AI Agent handles the entire shopping journey, not just support. It chats with shoppers in real time, suggests the right products, applies discounts, and clears up hesitations before checkout.
Kustomer has no equivalent. No AI-powered product recommendations. No dynamic discounts. No way to capture all revenue opportunities.
Gorgias is a one-tab tool. Connect all your ecommerce apps to sync data, build efficient workflows, and personalize responses directly in Gorgias.
Unlike Gorgias, Kustomer does not integrate with Smile.io, Attentive, LateShipment.com, Okendo, Omnisend, Narvar, ReturnLogic, Reviews.io, SMSBump, Postscript, ShipBob, or Skio without API configuration.
Onboard on Gorgias’s secure and reliable platform smoothly with hands-on implementation, custom integrations, SMS support, advanced analytics and ticket management, support for multi-brand and multi-language, and more — that’s why 40% of the 250 largest stores on Shopify choose Gorgias.