The best help desk for Ecommerce
Gorgias is exclusively built for ecommerce teams that move faster and want to combine sales and support. Think of in-store associates who greet you, process a return, help you find a better product, explain how to use it, and check you out.
Gorgias helps you offer that end-to-end customer experience.
Kustomer is an issue-resolving platform built for all industries. Some support teams only exist to “fix” customer problems days or months after a sale happens.
Kustomer is built for companies that follow this model, and the needs of ecommerce merchants (like proactive outreach and upselling) are de-prioritized.
Chat campaigns help you reach out to customers based on their browsing behavior:
Gorgias can automatically identify, tag, and assign tickets based on a number of factors:
Ditch tab-switching and provide all the answers your customers need thanks to:
Merchants who take full advantage of the Automation Add-on deflect up to 40% of tickets, saving time for sensitive, complex, and high-impact questions. The add-on includes:
The Gorgias team has already seen (and solved) your biggest problems with hundreds of other brands, thanks to our ecommerce focus.
Get an answer from our team in in under 9 minutes (for chat) and 12 hours (for email). Advanced and Enterprise plans get a dedicated Success Manager, too.
Gorgias offers onboarding support at no extra cost.
On average, our merchants are fully operational within 2 weeks and score our onboarding at 94% satisfaction (45% higher than the industry average). Once you’re up and running, our fast-acting support team is there to help you support, sell, and grow.
Kustomer’s smaller price tiers lack important features. For example, you don’t get proactive chat or customer knowledge base portals until the Enterprise level. And you only get real-time reporting dashboards and single sign on until the Ultimate level.
These features are available on any Gorgias plan.
Gorgias offers a complete solution for all pricing tiers, just scaled back to suit the size of your team.