Drowning in support tasks? Here’s your life raft.
View order information without opening extra tabs
Gorgias displays your customers’ shopping history right next to tickets (on any channel!) so your agents can customize their response and resolve issues from a single workspace.
Create orders, issue refunds and perform third-party actions, right in Gorgias
Streamline the process from answering questions to actually resolving requests. Our widgets powered by third-party apps give you the power to perform actions right in the helpdesk, so your agents never have to navigate multiple tools.
Customize the sidebar with drag-and-drop widgets
Show the information your team needs without cluttering your workspace. Our drag-and-drop editor makes it easy to customize the customer sidebar, including which widgets are displayed and what data they provide.
One sidebar, everything you need
Pull in data from 65+ third-party apps
We’ve partnered with leading ecommerce applications to connect the tools you use everyday for a better agent experience. View our App Store to see all available applications. (Or request one – it’s growing every day!)
Create custom widgets
Don’t see the app you need to pull data from? Develop your own HTTP integration or use Zapier for a no-code way to further customize your helpdesk.
Use widget data in Macros
Widgets give your agents instant context, but they can also be used to create rich Macros with third-party variables, like Shopify order numbers or Recharge subscription info.
View a centralized customer profile
See a shopper’s contact information, location and timezone, and leave internal notes like “Super fan of our brand!” that show up regardless of what channel they use to contact support.
Choose the data you want to see
Every widget is fully customizable, so you can choose which data fields are displayed in your sidebar in order to keep it clean while showing what you need.
24/7 support for your support team
Need help customizing your sidebar or working with a widget? Our own team is here to support your success, so you’re never stuck waiting to support your own customers.
Empower your support team
Don’t just take our word for it...
Automating low-stakes, high-volume tickets lets my team focus on meaningful, personalized conversations and boosted our CSAT to 4.77.
Head of CRM and Customer Care
Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Head of Customer Experience
Our peak seasons are Father's Day, Black Friday, and Christmas. With Gorgias Automate, my team is on top for the 3 most important months of the year; Father's Day, Black Friday, and Christmas.
Head of Ecommerce