Rich customer data right next to tickets
Customize your helpdesk to show the most relevant information from over 65+ leading ecommerce applications.
Give your agents the context they need to provide exceptional support
View order information without opening extra tabs
Gorgias displays your customers’ shopping history right next to tickets (on any channel!) so your agents can customize their response and resolve issues from a single workspace.
Create orders, issue refunds and perform third-party actions, right in Gorgias
Streamline the process from answering questions to actually resolving requests. Our widgets powered by third-party apps give you the power to perform actions right in the helpdesk, so your agents never have to navigate multiple tools.
Customize the sidebar with drag-and-drop widgets
Show the information your team needs without cluttering your workspace. Our drag-and-drop editor makes it easy to customize the customer sidebar, including which widgets are displayed and what data they provide.
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Explore Steve Madden’s Help Center. Built with Gorgias.
One sidebar, everything you need
Pull in data from 65+ third-party apps
We’ve partnered with leading ecommerce applications to connect the tools you use everyday for a better agent experience. View our App Store to see all available applications. (Or request one – it’s growing every day!)
View a centralized customer profile
See a shopper’s contact information, location and timezone, and leave internal notes like “Super fan of our brand!” that show up regardless of what channel they use to contact support.
Create custom widgets
Don’t see the app you need to pull data from? Develop your own HTTP integration or use Zapier for a no-code way to further customize your helpdesk.
Choose the data you want to see
Every widget is fully customizable, so you can choose which data fields are displayed in your sidebar in order to keep it clean while showing what you need.
Use widget data in Macros
Widgets give your agents instant context, but they can also be used to create rich Macros with third-party variables, like Shopify order numbers or Recharge subscription info.
24/7 support for your support team
Need help customizing your sidebar or working with a widget? Our own team is here to support your success, so you’re never stuck waiting to support your own customers.
How our customers save time with a customizable helpdesk
Best practices & tips to offer customer service on WhatsApp
Empower your support team
Start seeing the impact from the first week
