Pull in data from 65+ third-party apps
We’ve partnered with leading ecommerce applications to connect the tools you use everyday for a better agent experience. View our App Store to see all available applications. (Or request one – it’s growing every day!)
View a centralized customer profile
See a shopper’s contact information, location and timezone, and leave internal notes like “Super fan of our brand!” that show up regardless of what channel they use to contact support.
Create custom widgets
Don’t see the app you need to pull data from? Develop your own HTTP integration or use Zapier for a no-code way to further customize your helpdesk.
Choose the data you want to see
Every widget is fully customizable, so you can choose which data fields are displayed in your sidebar in order to keep it clean while showing what you need.
Use widget data in Macros
Widgets give your agents instant context, but they can also be used to create rich Macros with third-party variables, like Shopify order numbers or Recharge subscription info.
24/7 support for your support team
Need help customizing your sidebar or working with a widget? Our own team is here to support your success, so you’re never stuck waiting to support your own customers.