SMS

Meet customers where they’re most reachable

SMS has unmatched open rates, thanks to its speed and convenience for customers. Offer on-the-go support, real-time updates, and two-way conversations with Gorgias SMS.

Used daily by 
14,475
+ DTC brands

Drowning in support tasks? Here’s your life raft.

Meet shoppers’ high expectations

38% of customers expect to contact brands via SMS and receive timely replies. Provide faster response and resolution times for your customers by reaching them where they already are.

Channels
Chat
Help Center
Contact Form

Automate repetitive answers

Your agents don't need to copy-paste order statuses all day. Automatically respond to common questions with dynamic templates that pull relevant customer information from Shopify, Recharge, and 100+ other apps.

Channels
Chat
Help Center
Contact Form

Capture sales opportunities

73% of shoppers purchase after receiving a text from a business. Proactively engage shoppers with promotional SMS campaigns at scale, including product links and images. Get the sale over the finish line by easily generating Shopify orders and discount codes without leaving Gorgias.

Channels
Chat
Help Center
Contact Form

Don’t rely on email alone

SMS has a 98% open rate. Email has 20%. Plus, it's common for customers to mistype email addresses, or for emails to go to spam. SMS adds an option that’s fast, reliable, and great for on-the-go shoppers.

Channels
Chat
Help Center
Contact Form

The best way to manage SMS & MMS support

Instantly create tickets when customers text your store

SMS tickets will automatically appear in your helpdesk. This makes it easy for agents to reply quickly on this real-time communication channel and never miss an important text message.

Set up phone numbers with ease

If you already have a phone number, you can port it to Gorgias so there’s no disruption for your customers. Or, create a new number quickly. Each one can be used for SMS, Voice, or both.

Integrate with WhatsApp

Offer support through traditional SMS, or expand your omnichannel approach by chatting with customers through WhatsApp.

Easily switch channels

Keep the conversation going in the text thread, or easily switch it to a phone call or email if there’s a better method for your team. The full conversation (regardless of channel) will be available if you need to come back to it.

Connect with SMS marketing apps

Want to go beyond SMS support? Our integrations with Klaviyo, Attentive, Postscript, and more can help you leverage SMS to grow your store while keeping the support process efficient for your agents.

View revenue generated from SMS

Our reporting dashboard will show you support stats and revenue stats specifically for SMS, so you’ll know the exact impact this channel has on your store.

Track the impact of phone calls through comprehensive reports

Gain insights into call wait times, talk durations, and missed calls, enabling data-driven staffing decisions.

Don’t just take our word for it...

Connect 100+ ecommerce tools

View customer data in the support ticket sidebar
Streamline your work and boost cross-team collaboration
Make updates in other tools without switching tabs

Join the 14,475 brands that use Gorgias every day