Drowning in support tasks? Here’s your life raft.
Meet shoppers’ high expectations
38% of customers expect to contact brands via SMS and receive timely replies. Provide faster response and resolution times for your customers by reaching them where they already are.
Automate repetitive answers
Your agents don't need to copy-paste order statuses all day. Automatically respond to common questions with dynamic templates that pull relevant customer information from Shopify, Recharge, and 100+ other apps.
Capture sales opportunities
73% of shoppers purchase after receiving a text from a business. Proactively engage shoppers with promotional SMS campaigns at scale, including product links and images. Get the sale over the finish line by easily generating Shopify orders and discount codes without leaving Gorgias.
Don’t rely on email alone
SMS has a 98% open rate. Email has 20%. Plus, it's common for customers to mistype email addresses, or for emails to go to spam. SMS adds an option that’s fast, reliable, and great for on-the-go shoppers.
The best way to manage SMS & MMS support
Instantly create tickets when customers text your store
SMS tickets will automatically appear in your helpdesk. This makes it easy for agents to reply quickly on this real-time communication channel and never miss an important text message.
Set up phone numbers with ease
If you already have a phone number, you can port it to Gorgias so there’s no disruption for your customers. Or, create a new number quickly. Each one can be used for SMS, Voice, or both.
Integrate with WhatsApp
Offer support through traditional SMS, or expand your omnichannel approach by chatting with customers through WhatsApp.
Easily switch channels
Keep the conversation going in the text thread, or easily switch it to a phone call or email if there’s a better method for your team. The full conversation (regardless of channel) will be available if you need to come back to it.
Connect with SMS marketing apps
Want to go beyond SMS support? Our integrations with Klaviyo, Attentive, Postscript, and more can help you leverage SMS to grow your store while keeping the support process efficient for your agents.
View revenue generated from SMS
Our reporting dashboard will show you support stats and revenue stats specifically for SMS, so you’ll know the exact impact this channel has on your store.
Playbook: How Berkey Filters Drove Customer Adoption of a New SMS Support Channel
Talk to your customers wherever they are
Don’t just take our word for it...
Automating low-stakes, high-volume tickets lets my team focus on meaningful, personalized conversations and boosted our CSAT to 4.77.
Head of CRM and Customer Care
Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Head of Customer Experience
Our peak seasons are Father's Day, Black Friday, and Christmas. With Gorgias Automate, my team is on top for the 3 most important months of the year; Father's Day, Black Friday, and Christmas.
Head of Ecommerce