SMS

Meet customers where they’re most reachable

SMS has unmatched open rates, thanks to its speed and convenience for customers. Offer on-the-go support, real-time updates, and two-way conversations with Gorgias SMS.

No credit card required
Instant setup
7-day free trial
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SMS
Gorgias is used daily by
12,895
+ DTC brands

Meet shoppers’ high expectations

38% of customers expect to contact brands via SMS and receive timely replies. Provide faster response and resolution times for your customers by reaching them where they already are.

SMS
SMS

Automate repetitive answers

Your agents don't need to copy-paste order statuses all day. Automatically respond to common questions with dynamic templates that pull relevant customer information from Shopify, Recharge, and 100+ other apps.

Capture sales opportunities

73% of shoppers purchase after receiving a text from a business. Proactively engage shoppers with promotional SMS campaigns at scale, including product links and images. Get the sale over the finish line by easily generating Shopify orders and discount codes without leaving Gorgias.

SMS
SMS

Don’t rely on email alone

SMS has a 98% open rate. Email has 20%. Plus, it's common for customers to mistype email addresses, or for emails to go to spam. SMS adds an option that’s fast, reliable, and great for on-the-go shoppers.

More examples of Help Centers built with Gorgias

The best way to manage SMS & MMS support

Instantly create tickets when customers text your store

SMS tickets will automatically appear in your helpdesk. This makes it easy for agents to reply quickly on this real-time communication channel and never miss an important text message.

Easily switch channels

Keep the conversation going in the text thread, or easily switch it to a phone call or email if there’s a better method for your team. The full conversation (regardless of channel) will be available if you need to come back to it.

Set up phone numbers with ease

If you already have a phone number, you can port it to Gorgias so there’s no disruption for your customers. Or, create a new number quickly. Each one can be used for SMS, Voice, or both.

Connect with SMS marketing apps

Want to go beyond SMS support? Our integrations with Klaviyo, Attentive, Postscript, and more can help you leverage SMS to grow your store while keeping the support process efficient for your agents.

Integrate with WhatsApp

Offer support through traditional SMS, or expand your omnichannel approach by chatting with customers through WhatsApp.

View revenue generated from SMS

Our reporting dashboard will show you support stats and revenue stats specifically for SMS, so you’ll know the exact impact this channel has on your store.

Best practices & tips to offer customer service on WhatsApp

Playbook: How Berkey Filters Drove Customer Adoption of a New SMS Support Channel

Learn how Berkey Filters launched an SMS support channel and got customers to use it over voice and email in this Support Performance Playbook.
Read more

Celebrated by customers & industry experts

Start seeing the impact from the first week

Deflect tickets
30% of all inquiries are about order status, returns and cancellations. You can automate these inquiries using self-service and managed rules.
24/7 support
Customers shop online 24/7. With self-service, your customers can get the help they need outside business hours, without the overhead cost.
Generate revenue
Customers are more likely to make a purchase if their product questions are answered. FAQ in chat helps educating customers and promote your brand.

Join 12,895+ merchants offering exceptional ecommerce support

Centralize 1:1 conversations today with Gorgias

Centralize 1:1 conversations today with Gorgias

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
SMS

Meet customers where they’re most reachable

SMS has unmatched open rates, thanks to its speed and convenience for customers. Offer on-the-go support, real-time updates, and two-way conversations with Gorgias SMS.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Gorgias is used daily by
12,895
+ DTC brands

Meet shoppers’ high expectations

38% of customers expect to contact brands via SMS and receive timely replies. Provide faster response and resolution times for your customers by reaching them where they already are.

Automate repetitive answers

Your agents don't need to copy-paste order statuses all day. Automatically respond to common questions with dynamic templates that pull relevant customer information from Shopify, Recharge, and 100+ other apps.

Capture sales opportunities

73% of shoppers purchase after receiving a text from a business. Proactively engage shoppers with promotional SMS campaigns at scale, including product links and images. Get the sale over the finish line by easily generating Shopify orders and discount codes without leaving Gorgias.

Don’t rely on email alone

SMS has a 98% open rate. Email has 20%. Plus, it's common for customers to mistype email addresses, or for emails to go to spam. SMS adds an option that’s fast, reliable, and great for on-the-go shoppers.

More examples of Help Centers built with Gorgias

The best way to manage SMS & MMS support

Instantly create tickets when customers text your store

SMS tickets will automatically appear in your helpdesk. This makes it easy for agents to reply quickly on this real-time communication channel and never miss an important text message.

Easily switch channels

Keep the conversation going in the text thread, or easily switch it to a phone call or email if there’s a better method for your team. The full conversation (regardless of channel) will be available if you need to come back to it.

Set up phone numbers with ease

If you already have a phone number, you can port it to Gorgias so there’s no disruption for your customers. Or, create a new number quickly. Each one can be used for SMS, Voice, or both.

Connect with SMS marketing apps

Want to go beyond SMS support? Our integrations with Klaviyo, Attentive, Postscript, and more can help you leverage SMS to grow your store while keeping the support process efficient for your agents.

Integrate with WhatsApp

Offer support through traditional SMS, or expand your omnichannel approach by chatting with customers through WhatsApp.

View revenue generated from SMS

Our reporting dashboard will show you support stats and revenue stats specifically for SMS, so you’ll know the exact impact this channel has on your store.

Playbook: How Berkey Filters Drove Customer Adoption of a New SMS Support Channel

Learn how Berkey Filters launched an SMS support channel and got customers to use it over voice and email in this Support Performance Playbook.
Read more

What channels does
Automation Add-on support?

Quick Response Flows
Order Management Flows
Article Recommendation Flows
Autoresponders
Chat Widget
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Help Center
-
Email
-
-
Contact Form
-

Talk to your customers wherever they are

Measure automation’s business value

A simple statistics page to measure all things automation. The top 10% of Automation Add-on users deflect at least 30% of overall questions.

Redirect complex questions to human agents

Don’t trap customers in chatbot hell. Every automated response gives customers a clear, easy path to human support.

Measure and improve performance and business impact

With Statistics, you can easily understand which Flows get clicked, which require agent assistance, and which lead to purchases. These insights help you identify areas for improvement and make the best decisions for your customers and team.

Flows work alongside the rest of the Automation Add-on

Flows are one small part of your larger support automation strategy.

When you subscribe to the Automation Add-on, you get Flows plus a suite of other features (like real-time order tracking and automated return requests) to help instantly answer basic questions and save your team’s time for better things.

Ready to join the
12,895+ brands that use Gorgias every day?

No credit card required
Instant setup
7-day free trial
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.