Automation Add-on

Empower your team and provide fast, frictionless CX

AAO works 24/7 to answer up to 30% of your most repetitive tickets with a 0-second response time, freeing your team to focus on conversations that actually need a human touch.

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Automation Add-on

Improve your CX with the automation add-on

Personalized answers at scale

Don’t settle for generic, one-size-fits-all answers. Interactive automation, called Flows, provide personalized answers based on customer inputs.

Automation Add-on

Automation Add-on

Effortless order management and tracking

Turn your chat widget and Help Center into an order management portal. Let customers easily request refunds and cancellations, report issues, and track orders.

Autoreponders for basic questions

When basic questions land in your inbox, AAO sends personalized answers based on unique customer data from Shopify and your other ecommerce apps.

Automation Add-on

Automation Add-on

AI-based article recommendations

Some answers are too long for chat. When customers ask questions in chat, AI scans it and shares articles that contain the answer.

Automation Add-on

We've seen a 43% increase since launching the Automation Add-on. When customers get a quick and honest answer with Quick Response Flows, they often end up buying more than one product.

Milan Vanmarcke

Customer Service Manager

> Read their story

Explore Steve Madden’s Help Center. Built with Gorgias.

More examples of Help Centers built with Gorgias

Our merchants switched from Zendesk to Gorgias

JAXXON

JAXXON

How Jaxxon Increased Revenue by 46% in Self-Service

increase in revenue

increase in revenue

more conversions

Loop Earplugs

Loop Earplugs

How Loop Earplugs uses the Gorgias Automation Add-on to improve CX and generate 43% more revenue from CS

decrease in WISMO

increase in revenue from CS

previous helpdesk

Topicals

Topicals

How Topicals Increased Sales by 78% Through Pre-sales Customer Conversations

More sales from support

Faster resolutions

Best practices & tips to offer customer service on WhatsApp

Live Chat

Add a fast-loading chat widget to your storefront to talk to customers straight from your site and solve their questions before they become email tickets.

Help Center

88% of customers already search your website for some kind of knowledge base or FAQ. Meet customer needs with Help Center: your new hub for customer service, education, and engagement. Available with all Gorgias plans at no extra cost.

Email

Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.

Start seeing the impact from the first week

Deflect tickets

30% of all inquiries are about order status, returns and cancellations. You can automate these inquiries using self-service and managed rules.

24/7 support

Customers shop online 24/7. With self-service, your customers can get the help they need outside business hours, without the overhead cost.

Generate revenue

Customers are more likely to make a purchase if their product questions are answered. FAQ in chat helps educating customers and promote your brand.

Join 11,970+ merchants offering exceptional ecommerce support

Leverage the full power of your ecommerce stack with Gorgias

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.

Automation Add-on

Empower your team and provide fast, frictionless CX

AAO works 24/7 to answer up to 30% of your most repetitive tickets with a 0-second response time, freeing your team to focus on conversations that actually need a human touch.

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.

Gorgias is used daily by

11,970

+ DTC brands

Personalized answers at scale

Don’t settle for generic, one-size-fits-all answers. Interactive automation, called Flows, provide personalized answers based on customer inputs.

Effortless order management and tracking

Turn your chat widget and Help Center into an order management portal. Let customers easily request refunds and cancellations, report issues, and track orders.

Autoreponders for basic questions

When basic questions land in your inbox, AAO sends personalized answers based on unique customer data from Shopify and your other ecommerce apps.

AI-based article recommendations

Some answers are too long for chat. When customers ask questions in chat, AI scans it and shares articles that contain the answer.

Explore Steve Madden’s Help Center. Built with Gorgias.

More examples of Help Centers built with Gorgias

Our merchants switched from Zendesk to Gorgias

increase in revenue

fewer live chat tickets

more conversions

decrease in WISMO

increase in revenue from CS

previous helpdesk

More sales from support

Faster resolutions

Best practices & tips to offer customer service on WhatsApp

What channels does
‍Automation Add-on support?

Quick Response Flows

Order Management Flows

Article Recommendation Flows

Autoresponders

Chat Widget

-

Help Center

-

Email

-

-

Contact Form

-

Quick answers, order tracking, order management, and AI-based article recommendations.

Quick answers, order tracking, and order management.

Personalized autoresponders.

Measure automation’s business value

A simple statistics page to measure all things automation. The top 10% of Automation Add-on users deflect at least 30% of overall questions.

Redirect complex questions to human agents

Don’t trap customers in chatbot hell. Every automated response gives customers a clear, easy path to human support.

We've seen a 43% increase since launching the Automation Add-on. When customers get a quick and honest answer with Quick Response Flows, they often end up buying more than one product.

Milan Vanmarcke

Customer Service Manager

Ready to join the
11,970+ brands that use Gorgias every day?

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.