AI Agent

Resolve 60% of support inquiries and increase team efficiency

Instantly resolve even the most complex inquiries across all customer touchpoints to deliver full resolutions for your customers—with the most advanced AI in ecommerce.

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Avery Gomes

now

Hi, I accidentally placed an order to my old address. Can you ship it to my new one instead? 123 Alphabet St.

AI Agent

now

Hi Avery!
‍
No worries at all, I can definitely help out.  

We’re still packing your order #512455 so I was able to update the shipping address. It should arrive at 123 Alphabet St. by Wednesday, July 17th.

Is the response accurate?

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AI Agent USED:

Guidance: Update Address Pre-Fufillment

Knowledge: Shipping times

Order Data: #512455

Ticket events

Tagged VIP Customer Address Update

Update Address

Closed

Send personalized responses in <1min

Replicate your brand voice and processes

Review and coach AI to improve accuracy

Use pre-built Actions for full resolutions

Trusted by 15,000 brands on their journey from first order to hundreds of millions in sales globally

AI Agent

Fully resolve support inquiries with instant, personalized responses

AI Agent learns your policies, brand voice, and can access customer data and perform actions - like cancelling orders - to autonomously resolve support queries, just like your best agents do today.

Track order

AI Agent can instantly confirm order status and share tracking links.

Cancel orders AI Agent can cancel the orders in your fulfillment software upon confirmation from the customer.

Edit subscriptions If your customer needs to skip a subscription or cancel it altogether, AI Agent can take care of it.

Edit order

When customers need to make a time-sensitive change to their order, you can be sure that AI Agent will catch it before it ships.

Return order AI Agent ensures that returns and refunds are handled on time.

Product troubleshooting If your customer needs help with a product, AI Agent can assist.

Custom actions AI Agent can carry out custom tasks based on your specific processes.

3 Key Metrics for AI Agent

60%

of tickets automated

<1 minute

resolution time

65%+

agent's time saved

"With Penelope [our AI Agent] on board, we’re turning customer support from a cost center to a revenue generator."

Gabrielle McWhirter

CX Operations Lead

AI-powered, human-controlled

Most AI feels like a black box—AI Agent doesn’t. With an intuitive 4-step framework, you can teach AI Agent your policies and processes, review its responses, and give feedback so it continually improves.

See AI Agent in action

Advanced automation to deliver the best experience

Instantly handle FAQs, returns, order issues, warranties, and updates through Flows. Plus, customers get a smooth order management portal via Chat and the Help Center.