Automation Add-on

Save your time for better things

Unlock your customer support with the automation add-on in Gorgias. Leverage tools designed to resolve common customer inquiries so you can focus on conversations that no robot can answer.

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Automation Add-on

Improve your CX with the automation add-on

Best in-class tracking experience

Your customers are excited about their order!!! They want to see that It’s on the way, and when the package is about to hit their door. With automation add-on, you can keep your customers informed on all stages of delivery.

Automation Add-on
Automation Add-on

Convert questions into revenue

Place the most popular FAQ content in chat to create more opportunities for your customers to engage in your website. Gorgias users, like Loopearplugs, use automation add-on to build trust and add revenue from customer support.

Personalize CX with Shopify integration

Why show a long list of every potential case? Self-service in automation add-on will display only the most relevant options based on customer information such as shipment, or fulfillment status combined with your policy for returns and exchanges.

Automation Add-on
Automation Add-on

Automation Add-on

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Start seeing the impact from the first week

Deflect tickets
30% of all inquiries are about order status, returns and cancellations. You can automate these inquiries using self-service and managed rules.
24/7 support
Customers shop online 24/7. With self-service, your customers can get the help they need outside business hours, without the overhead cost.
Generate revenue
Customers are more likely to make a purchase if their product questions are answered. FAQ in chat helps educating customers and promote your brand.

Join 10,220+ merchants offering exceptional ecommerce support

Leverage the full power of your ecommerce stack with Gorgias

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