Designed to scale with your business,
unlimited users included with all plans.

Basic
2 months off, billed annually

$50/month

350 monthly tickets
+$25 for each extra 100 tickets
Centralize all your customer conversations to save time, just like:
What’s included:
  • Unlimited users
  • Shopify integration
  • Live chat
  • Macros and rules
  • 30+ integrations
  • Self onboarding
pro
2 months off, billed annually

$250/month

2,000 monthly tickets
+$23 for each extra 100 tickets
Keep your customers happy and coming back, just like:
What’s included:
  • Unlimited users
  • Shopify integration
  • Live chat
  • Macros and rules
  • 30+ integrations
  • Light onboarding
  • Magento integration
  • Satisfaction survey
advanced
2 months off, billed annually

$625/month

6,000 monthly tickets
+$14 for each extra 100 tickets
Scale support and generate revenue from customer interaction, just like:
What’s included:
  • Unlimited users
  • Shopify integration
  • Live chat
  • Macros and rules
  • 30+ integrations
  • Full onboarding
  • Magento integration
  • Satisfaction survey
  • Revenue statistics
  • Dedicated Support specialist
enterprise
2 months off, billed annually

Custom

Custom ticket volume
custom
Automate support and turn every customer interaction into a sales opportunity, just like:
What’s included:
  • Unlimited users
  • Shopify integration
  • Live chat
  • Macros and rules
  • 30+ integrations
  • Full onboarding
  • Magento integration
  • Satisfaction survey
  • Revenue statistics
  • Dedicated Support specialist
Basic

$60/month

350 monthly tickets
+$25 for each extra 100 tickets
Centralize all your customer conversations to save time, just like:
What’s included:
  • Unlimited users
  • Shopify integration
  • Live chat
  • Macros and rules
  • 30+ integrations
  • Self onboarding
pro

$300/month

2,000 monthly tickets
+$23 for each extra 100 tickets
Keep your customers happy and coming back, just like:
What’s included:
  • Unlimited users
  • Shopify integration
  • Live chat
  • Macros and rules
  • 30+ integrations
  • Light onboarding
  • Magento integration
  • Satisfaction survey
advanced

$750/month

6,000 monthly tickets
+$14 for each extra 100 tickets
Scale support and generate revenue from customer interaction, just like:
What’s included:
  • Unlimited users
  • Shopify integration
  • Live chat
  • Macros and rules
  • 30+ integrations
  • Full onboarding
  • Magento integration
  • Satisfaction survey
  • Revenue statistics
  • Customer Success Manager
enterprise

Custom

Custom ticket volume
custom
Automate support and turn every customer interaction into a sales opportunity, just like:
What’s included:
  • Unlimited users
  • Shopify integration
  • Live chat
  • Macros and rules
  • 30+ integrations
  • Full onboarding
  • Magento integration
  • Satisfaction survey
  • Revenue statistics
  • Customer Success Manager
  • Custom services
BASIC
PRO
ADVANCED
ENTERPRISE
PRICING
Montly ticket volume included
350
2,000
6,000
Custom
Montly price (payed annual/monthly)
$50 / $60
$250 / $300
$625 / $750
-
Cost for extra 100 tickets
$25
$23
$14
-
Ecommerce connectors
Shopify
Magento
Number of stores
Unlimited
Unlimited
Unlimited
Unlimited
social media
Facebook integration
Instagram integration

Frequently Asked Questions

What's a ticket?

A ticket is a conversation, including multiple replies on the same thread, with a customer, regardless of channel. It can be on email, phone, chat, etc. Usage only includes tickets that contain a response sent from Gorgias.

How many tickets a month will I have?

As a general guideline, most stores can expect the number of tickets to be 0.25% - 0.5% of all orders.

Do I have to pay for all tickets received?

No. You only pay for tickets that contain a response sent from Gorgias. Think of each ticket as a conversation.

What level of support is included in my plan?

We provide all our customers with the same level of support. We want to support you as you grow your business.

Do I need to pay more for live chat?

No, all channels, including live chat are included. You can connect as many chat widgets, Facebook pages, and email addresses as you want.

How many tickets a day can a rep handle?

Top reps using built-in automations and macros close out 100-200 tickets per day.

Manage all your customer
interactions with Gorgias

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