Build the support suite that fits your needs

Select the helpdesk plan and preferred automation level based on your support ticket volume. Then try Gorgias for free — no credit card required.

My online store has more than
monthly support tickets
support tickets
On average, brands receive one support ticket for every 15 orders. How many orders does your store generate every month?
On average you will create X support tickets per month
0
1,000
2,000
3,000
4,000
5,000
To see the most value from Gorgias, brands typically try to automate at least 30% of support interactions.
I expect to automate
%
of my support conversations
10%
20%
30%
40%
50%
60%
Voice
Custom Price
$0
/mo
Receive inbound calls and make outbound calls
Monthly Voice tickets
No Voice tickets
SMS
Custom Price
$0
/mo
Send and receive SMS from Gorgias
Monthly SMS tickets
No SMS tickets
Plan Summary
Pro
360/mo
Tier 1
$0/mo
Tier 1
$0/mo
custom
Tier 1
$0/mo
custom
Total
$360/mo
Switch to annual and save 2 months
Monthly ROI
Time saved
48 hrs
Money saved
$300
How is ROI calculated?

Frequently Asked Questions

How many tickets a month will I use?

As a general rule, most stores receive tickets at a rate of 2-10% of their overall order volume. Your volume of tickets will depend on your industry, product complexity, and level of customer self-service.

Do I have to pay for all messages received?

No. Think of each billable ticket as a two-way conversation. An incoming request only becomes a ticket when you respond from within Gorgias. If you close a ticket before responding (because it's spam or a no-reply message), you won't be charged.

How many tickets a day can a rep handle?

Top reps using built-in automations and Macros close out 100-200 tickets per day.

Do I have to pay state sales tax on my Gorgias subscription?

You may be required to pay state sales tax on your Gorgias subscription. We determine the applicable sales tax for your organization based on your billing address. More information here: gorgias.com/legal/master-subscription-agreement

Where is pricing for Gorgias Convert?

Gorgias Convert is a new product used to increase on-site conversion with proactive campaigns. You can find all pricing details here: gorgias.com/products/convert#pricing

What is a billable ticket?

A billable ticket is a conversation initiated through one of the integrated channels which includes a message from an agent or a rule using Gorgias. A ticket that receives a response by an agent or a rule will only be counted as one billable ticket regardless of how many messages are sent or received on the thread. Note for chat tickets: If a customer responds to a chat ticket after 3 days of inactivity, this will create a new ticket which will be billable.

What is an automated interaction?

An automated interaction is a customer request that is resolved without any agent involvement, by using one of the features of the Automation Add-on. If an agent gets involved, the interaction does not count as successfully automated. For example, if a shopper starts a Quick Response Flow in the Chat widget and messages an agent with a follow-up question within 24 hours, it will count as a billable ticket (and not an automated interaction).

What is a Voice ticket?

Tickets become Voice tickets when at least one phone call takes place between the customer and your team. Once a ticket becomes a Voice ticket, you can have multiple calls at no extra charge.

What is an SMS ticket?

Tickets become SMS tickets when at least one text message is sent from a customer to your team or vice versa. Once a ticket becomes an SMS ticket, you can continue texting at no extra charge.

Do I have to pay per number of agents?

No. Gorgias is billed on the number of support tickets you manage, not the size of your team. The means you have the freedom to staff up or down without it affecting your billing.

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