Designed to scale with your business

A ticket is an entire conversation with a customer, including multiple responses spread across channels. A conversation that lasts a week and moves from chat, to email, to SMS, counts as one billable ticket.

As a general rule, most stores receive tickets at a rate of 2-10% of their overall order volume. Your volume of tickets will depend on your industry, product complexity, and level of customer self-service.

No. Think of each billable ticket as a two-way conversation. An incoming request only becomes a ticket when you respond from within Gorgias. If you close a ticket before responding (because it's spam or a no-reply message), you won't be charged.

Top reps using built-in automations and Macros close out 100-200 tickets per day.

You may be required to pay state sales tax on your Gorgias subscription. We determine the applicable sales tax for your organization based on your billing address. More information here.