Designed to scale with your business

Automate support and turn every customer interaction into a sales opportunity
Starter
50 tickets / month
$10
/month
50 billable tickets / month
+ $0.40 / extra ticket
3 user seats
SSO
2 social media channels
Facebook, Instagram
Limited active integrations
From a library of 94 apps
Support reporting
Support performance, live stats, satisfaction survey

Starter customer services
Self onboarding, Gorgias Academy, support by email

Basic
300 tickets / month
$60
/month
300 billable tickets / month
+ $40 / 100 extra tickets
Unlimited user seats
2 social media channels
Facebook, Instagram
150 active integrations
From a library of 94 apps
Support reporting
Support performance, live stats & satisfaction survey
Basic customer services
In-product self onboarding, support by email & chat, office hours
Pro
2,000 tickets / month
$360
/month
2,000 billable tickets / month
+ $36 / 100 extra tickets
Unlimited user seats
SSO, team management, user permissions
2 social media channels
Facebook, Instagram
150 active integrations
From a library of 94 apps
Support & revenue reporting
Support performance, live stats, satisfaction survey,
revenue stats
Pro customer services
Lite onboarding, Gorgias Academy, support by email & chat, office hours

Advanced
5,000 tickets / month
$900
/month
5,000 billable tickets / month
+ $36 / 100 extra tickets
Unlimited user seats
SSO, team management, user permissions
3 social media channels
Facebook, Instagram, Twitter
150 active integrations
From a library of 94 apps
Support & revenue reporting
Support performance, live stats, satisfaction survey,
revenue stats
Advanced customer services
Full onboarding, Gorgias Academy, support by email & chat, office hours, one dedicated Success Manager
Enterprise
Custom tickets volume
Custom billable tickets / month
custom price for extra tickets
Unlimited user seats
SSO, team management, user permissions
3 social media channels
Facebook, Instagram, Twitter
150 active integrations
From a library of 94 apps
Support & revenue reporting
Support performance, live stats, satisfaction survey,
revenue stats
Enterprise customer services
Full onboarding, Gorgias Academy, support by email & chat, office hours, dedicated Success Manager, and custom services

Your Starter plan includes

50 billable tickets / month
+ $0.40 / extra ticket
3 user seats
SSO
2 social media channels
Facebook, Instagram
Limited active integrations
From a library of 94 apps
Support reporting
Support performance, live stats, satisfaction survey

Starter customer services
Self onboarding, Gorgias Academy, support by email

Your Basic plan includes

300 billable tickets / month
+ $40 / 100 extra tickets
Unlimited user seats
SSO, team management, user permissions
2 social media channels
Facebook, Instagram
150 active integrations
From a library of 94 apps
Support reporting
Support performance, live stats, satisfaction survey

Basic customer services
In-product self onboarding, support by email & chat, office hours

Your Pro plan includes

2,000 billable tickets / month
+ $36 / 100 extra tickets
Unlimited user seats
SSO, team management, user permissions
2 social media channels
Facebook, Instagram
150 active integrations
From a library of 94 apps
Support & revenue reporting
Support performance, live stats, satisfaction survey,
revenue stats
Pro customer services
Lite onboarding, Gorgias Academy, support by email & chat, office hours

Your Advanced plan includes

5,000 billable tickets / month
+ $36 / 100 extra tickets
Unlimited user seats
SSO, team management, user permissions
3 social media channels
Facebook, Instagram, Twitter
150 active integrations
From a library of 94 apps
Support & revenue reporting
Support performance, live stats, satisfaction survey,
revenue stats
Advanced customer services
Full onboarding, Gorgias Academy, support by email & chat, office hours, one dedicated Success Manager

Your Entreprise plan includes

Custom billable tickets / month
custom price for extra tickets
Unlimited user seats
SSO, team management, user permissions
3 social media channels
Facebook, Instagram, Twitter
150 active integrations
From a library of 94 apps
Support & revenue reporting
Support performance, live stats, satisfaction survey,
revenue stats
Enterprise customer services
Full onboarding, Gorgias Academy, support by email & chat, office hours, dedicated Success Manager, and custom services
Starter
50 tickets / month
Only available for monthly subscription
50 billable tickets / month
+ $0.40 / extra ticket
3 user seats
SSO
2 social media channels
Facebook, Instagram
Limited active integrations
From a library of 94 apps
Support reporting
Support performance, live stats, satisfaction survey

Starter customer services
Self onboarding, Gorgias Academy, support by email

Basic
300 tickets / month
$60
$50
/month
300 billable tickets / month
+ $40 / 100 extra tickets
Unlimited user seats
2 social media channels
Facebook, Instagram
150 active integrations
From a library of 94 apps
Support reporting
Support performance, live stats & satisfaction survey
Basic customer services
In-product self onboarding, support by email & chat, office hours
Pro
2,000 tickets / month
$360
$300
/month
2,000 billable tickets / month
+ $36 / 100 extra tickets
Unlimited user seats
SSO, team management, user permissions
2 social media channels
Facebook, Instagram
150 active integrations
From a library of 94 apps
Support & revenue reporting
Support performance, live stats, satisfaction survey,
revenue stats
Pro customer services
Lite onboarding, Gorgias Academy, support by email & chat, office hours

Advanced
5,000 tickets / month
$900
$750
/month
5,000 billable tickets / month
+ $36 / 100 extra tickets
Unlimited user seats
SSO, team management, user permissions
3 social media channels
Facebook, Instagram, Twitter
150 active integrations
From a library of 94 apps
Support & revenue reporting
Support performance, live stats, satisfaction survey,
revenue stats
Advanced customer services
Full onboarding, Gorgias Academy, support by email & chat, office hours, one dedicated Success Manager
Enterprise
Custom tickets volume
Custom billable tickets / month
custom price for extra tickets
Unlimited user seats
SSO, team management, user permissions
3 social media channels
Facebook, Instagram, Twitter
150 active integrations
From a library of 94 apps
Support & revenue reporting
Support performance, live stats, satisfaction survey,
revenue stats
Enterprise customer services
Full onboarding, Gorgias Academy, support by email & chat, office hours, dedicated Success Manager, and custom services

Your Starter plan includes

50 billable tickets / month
+ $0.40 / extra ticket
3 user seats
SSO
2 social media channels
Facebook, Instagram
Limited active integrations
From a library of 94 apps
Support reporting
Support performance, live stats, satisfaction survey

Starter customer services
Self onboarding, Gorgias Academy, support by email

Your Basic plan includes

300 billable tickets / month
+ $40 / 100 extra tickets
Unlimited user seats
SSO, team management, user permissions
2 social media channels
Facebook, Instagram
150 active integrations
From a library of 94 apps
Support reporting
Support performance, live stats, satisfaction survey

Basic customer services
In-product self onboarding , Gorgias Academy, support by email & chat, office hours

Your Pro plan includes

2,000 billable tickets / month
+ $36 / 100 extra tickets
Unlimited user seats
SSO, team management, user permissions
2 social media channels
Facebook, Instagram
150 active integrations
From a library of 94 apps
Support & revenue reporting
Support performance, live stats, satisfaction survey,
revenue stats
Pro customer services
Lite onboarding, Gorgias Academy, support by email & chat, office hours

Your Advanced plan includes

5,000 billable tickets / month
+ $36 / 100 extra tickets
Unlimited user seats
SSO, team management, user permissions
3 social media channels
Facebook, Instagram, Twitter
150 active integrations
From a library of 94 apps
Support & revenue reporting
Support performance, live stats, satisfaction survey,
revenue stats
Advanced customer services
Full onboarding, Gorgias Academy, support by email & chat, office hours, one dedicated Success Manager

Your Entreprise plan includes

Custom billable tickets / month
custom price for extra tickets
Unlimited user seats
SSO, team management, user permissions
3 social media channels
Facebook, Instagram, Twitter
150 active integrations
From a library of 94 apps
Support & revenue reporting
Support performance, live stats, satisfaction survey,
revenue stats
Enterprise customer services
Full onboarding, Gorgias Academy, support by email & chat, office hours, dedicated Success Manager, and custom services
View all plan features
Choose your add-ons
Automation add-on+$150/mo
Provide instant answers and full resolutions with self-service
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OlipopOlipop
Pro
blackhaloblackhalo
Basic
oneblockdownoneblockdown
Advanced
lyfefuellyfefuel
Basic
drsquatchdrsquatch
Enterprise
Ana LuisaAna Luisa
Advanced
verishopverishop
Pro
GoldeGolde
Pro
Princess PollyPrincess Polly
Enterprise
ZoraliZorali
Basic
NoomaNooma
Pro
EksterEkster
Advanced
Poppy & Daisy DesignsPoppy & Daisy Designs
Pro
Pump HaircarePump Haircare
Pro
Mini-CycleMini-Cycle
Pro
Botkier New YorkBotkier New York
Basic
RokformRokform
Pro
VitalyVitaly
Enterprise
OlipopOlipop
Pro
blackhaloblackhalo
Basic
oneblockdownoneblockdown
Advanced
lyfefuellyfefuel
Basic
drsquatchdrsquatch
Enterprise
Ana LuisaAna Luisa
Advanced
verishopverishop
Pro
GoldeGolde
Pro
Princess PollyPrincess Polly
Enterprise
ZoraliZorali
Basic
NoomaNooma
Pro
EksterEkster
Advanced
Poppy & Daisy DesignsPoppy & Daisy Designs
Pro
Pump HaircarePump Haircare
Pro
Mini-CycleMini-Cycle
Pro
Botkier New YorkBotkier New York
Basic
RokformRokform
Pro
VitalyVitaly
Enterprise

Compare our plans in detail

Features
Starter
Basic
Pro
Advanced
Enterprise
Billable tickets included
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50 / month
300 / month
2,000 / month
5,000 / month
Custom
Overflow ticket cost without Automation add-on
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+$0.40 / ticket
+$40 / 100 tickets
+$36 / 100 tickets
+$36 / 100 tickets
Custom
Overflow ticket cost with Automation add-on
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Add-on not available
+$60 / 100 tickets
+$54 / 100 tickets
+$54 / 100 tickets
Custom
User seats
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3
Unlimited
Unlimited
Unlimited
Unlimited
Connect your ecommerce store
Shopify / Shopify Plus
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BigCommerce
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Magento
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Multi-stores
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Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Centralize every interaction
Live chat
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Facebook
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instagram
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Twitter
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Integrated with your entire stack
Active integrations
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Limited
up to 150
up to 150
up to 150
Custom
Integration library
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94 apps
94 apps
94 apps
94 apps
94 apps
Klaviyo
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Yotpo
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Recharge
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Postscript
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Recharge
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Automate your work
Macros
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Rules
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Intent & sentiment detection
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Chat campaigns
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Rules library
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Managed Rules
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w/ Automation add-on
w/ Automation add-on
w/ Automation add-on
w/ Automation add-on
w/ Automation add-on
Self-service
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w/ Automation add-on
w/ Automation add-on
w/ Automation add-on
w/ Automation add-on
w/ Automation add-on
Help Center / FAQ
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Satisfaction survey
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Measure and improve
Support performance statistics
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Live statistics
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Revenue statistics
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Self-service statistics
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w/ Automation add-on
w/ Automation add-on
w/ Automation add-on
w/ Automation add-on
w/ Automation add-on
Automation statistics
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w/ Automation add-on
w/ Automation add-on
w/ Automation add-on
w/ Automation add-on
w/ Automation add-on
Satisfaction survey
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Users management
SSO
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Team management
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User permissions
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Customer success
Onboarding
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Self onboarding
In-product self onboarding
Lite onboarding
Full onboarding
Full onboarding
Support channels
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Email only
Email + live chat
Email + live chat
Email + live chat
Email + live chat
Gorgias Academy
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Dedicated Success Manager
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Support office hours
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Custom services
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Celebrated by customers & industry experts

Frequently asked questions

What’s a ticket?

A ticket is an entire conversation with a customer, including multiple responses spread across channels. A conversation that lasts a week and moves from chat, to email, to SMS, counts as one billable ticket.

How many tickets a month will I have?

As a general rule, most stores receive tickets at a rate of 2-10% of their overall order volume. Your volume of tickets will depend on your industry, product complexity, and level of customer self-service.

Do I have to pay for all messages received?

No. Think of each billable ticket as a two-way conversation. An incoming request only becomes a ticket when you respond from within Gorgias. If you close a ticket before responding (because it's spam or a no-reply message), you won't be charged.

How many tickets a day can a rep handle?

Top reps using built-in automations and Macros close out 100-200 tickets per day.

Do I have to pay state sales tax on my Gorgias subscription?

You may be required to pay state sales tax on your Gorgias subscription. We determine the applicable sales tax for your organization based on your billing address. More information here.