A ticket is a conversation with a customer, on any channel. It can be on email, phone, chat, etc. Usage only includes tickets that contain a response sent from Gorgias.
Centralize all your customer communication in one place. Connect your social media accounts, your support email adresses, your hotline phone number and answer to all tickets without leaving your helpdesk.
No! You only pay for tickets that contain a response sent from Gorgias.
We provide all our customers with the same level of support. We're available 12pm - 3pm PST over both live chat and email.
No, all channels are included. You can connect as many chat widgets, facebook pages, and email addresses as you want.