A ticket is a conversation, including multiple replies on the same thread, with a customer, regardless of channel. It can be on email, phone, chat, etc. Usage only includes tickets that contain a response sent from Gorgias.
As a general guideline, most stores can expect the number of tickets to be 0.25% - 0.5% of all orders.
No. You only pay for tickets that contain a response sent from Gorgias. Think of each ticket as a conversation.
We provide all our customers with the same level of support. We want to support you as you grow your business.
No, all channels, including live chat are included. You can connect as many chat widgets, Facebook pages, and email addresses as you want.
Top reps using built-in automations and macros close out 100-200 tickets per day.