Designed to scale with your business

Your Starter plan includes

50 billable tickets / month
+ $0.40 / extra ticket
3 user seats
SSO
Unlimited social media channels
Facebook, Instagram, WhatsApp
Limited active integrations
From a library of 94 apps
Support reporting
Support performance, live stats, satisfaction survey
Starter customer services
Self onboarding, Gorgias Academy, support by email

Your Basic plan includes

300 billable tickets / month
+ $40 / 100 extra tickets
Up to 500 user seats
SSO, team management, user permissions
Unlimited social media channels
Facebook, Instagram, WhatsApp
150 active integrations
From a library of 94 apps
Support reporting
Support performance, live stats, satisfaction survey
Basic customer services
In-product self onboarding , Gorgias Academy, support by email & chat, office hours

Your Pro plan includes

2,000 billable tickets / month
+ $36 / 100 extra tickets
Up to 500 user seats
SSO, team management, user permissions
Unlimited social media channels
Facebook, Instagram, WhatsApp
150 active integrations
From a library of 94 apps
Support & revenue reporting
Support performance, live stats, satisfaction survey,
revenue stats
Pro customer services
Lite onboarding, Gorgias Academy, support by email & chat, office hours

Your Advanced plan includes

5,000 billable tickets / month
+ $36 / 100 extra tickets
Up to 500 user seats
SSO, team management, user permissions
Unlimited social media channels
Facebook, Instagram, WhatsApp
150 active integrations
From a library of 94 apps
Support & revenue reporting
Support performance, live stats, satisfaction survey, revenue stats
Advanced customer services
Full onboarding, Gorgias Academy, support by email & chat, office hours, one dedicated Success Manager

Your Enterprise plan includes

Custom billable tickets / month
custom price for extra tickets
Up to 500 user seats
SSO, team management, user permissions
Unlimited social media channels
Facebook, Instagram, WhatsApp
150 active integrations
From a library of 94 apps
Support & revenue reporting
Support performance, live stats, satisfaction survey, revenue stats
Enterprise customer services
Full onboarding, Gorgias Academy, support by email & chat, office hours, dedicated Success Manager, and custom services

Your Starter plan includes

50 billable tickets / month
+ $0.40 / extra ticket
3 user seats
SSO
Unlimited social media channels
Facebook, Instagram, WhatsApp
Limited active integrations
From a library of 94 apps
Support reporting
Support performance, live stats, satisfaction survey
Starter customer services
Lite onboarding, Gorgias Academy, support by email & chat, office hours

Your Basic plan includes

300 billable tickets / month
+ $40 / 100 extra tickets
Up to 500 user seats
SSO, team management, user permissions
Unlimited social media channels
Facebook, Instagram, WhatsApp
150 active integrations
From a library of 94 apps
Support reporting
Support performance, live stats, satisfaction survey
Basic customer services
In-product self onboarding , Gorgias Academy, support by email & chat, office hours

Your Pro plan includes

2,000 billable tickets / month
+ $36 / 100 extra tickets
Up to 500 user seats
SSO, team management, user permissions
Unlimited social media channels
Facebook, Instagram, WhatsApp
150 active integrations
From a library of 94 apps
Support & revenue reporting
Support performance, live stats, satisfaction survey,
revenue stats
Pro customer services
Lite onboarding, Gorgias Academy, support by email & chat, office hours

Your Advanced plan includes

5,000 billable tickets / month
+ $36 / 100 extra tickets
Up to 500 user seats
SSO, team management, user permissions
Unlimited social media channels
Facebook, Instagram, WhatsApp
150 active integrations
From a library of 94 apps
Support & revenue reporting
Support performance, live stats, satisfaction survey, revenue stats
Advanced customer services
Full onboarding, Gorgias Academy, support by email & chat, office hours, one dedicated Success Manager

Your Enterprise plan includes

Custom billable tickets / month
custom price for extra tickets
Up to 500 user seats
SSO, team management, user permissions
Unlimited social media channels
Facebook, Instagram, WhatsApp
150 active integrations
From a library of 94 apps
Support & revenue reporting
Support performance, live stats, satisfaction survey, revenue stats
Enterprise customer services
Full onboarding, Gorgias Academy, support by email & chat, office hours, dedicated Success Manager, and custom services
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Compare our plans in details

Features
Starter
Basic
Pro
Advanced
Enterprise
Billable tickets included
50 / month
300 / month
2,000 / month
5,000 / month
Custom
Overflow ticket cost
+$0.40 / ticket
+$40 / 100 tickets
+$36 / 100 tickets
+$36 / 100 tickets
Custom
User seats
3
500
500
500
500
Connect your ecommerce store
Shopify / Shopify Plus
BigCommerce
Magento
WooCommerce
Multi-stores
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Centralize every interaction
Live chat
Facebook
Instagram
TikTok
Voice
w/ Voice add-on
w/ Voice add-on
w/ Voice add-on
w/ Voice add-on
SMS
w/ SMS add-on
w/ SMS add-on
w/ SMS add-on
w/ SMS add-on
WhatsApp
Integrated with your entire stack
Active integrations
Limited
up to 150
up to 150
up to150
Custom
Integration library
94 apps
94 apps
94 apps
94 apps
94 apps
Klaviyo
Yotpo
Recharge
Postscript
Automate your work
Macros
Rules
Intent & sentiment detection
Chat campaigns
Rule templates
Autoresponders
w/ Gorgias Automate
w/ Gorgias Automate
w/ Gorgias Automate
w/ Gorgias Automate
w/ Gorgias Automate
Flows
w/ Gorgias Automate
w/ Gorgias Automate
w/ Gorgias Automate
w/ Gorgias Automate
w/ Gorgias Automate
Quick Responses
w/ Gorgias Automate
w/ Gorgias Automate
w/ Gorgias Automate
w/ Gorgias Automate
w/ Gorgias Automate
Order Management
w/ Gorgias Automate
w/ Gorgias Automate
w/ Gorgias Automate
w/ Gorgias Automate
w/ Gorgias Automate
Article Recommendations
w/ Gorgias Automate
w/ Gorgias Automate
w/ Gorgias Automate
w/ Gorgias Automate
w/ Gorgias Automate
Help Center / FAQ
Satisfaction survey
Measure and improve
Support performance statistics
Live statistics
Revenue statistics
Self-service statistics
w/ Gorgias Automate
w/ Gorgias Automate
w/ Gorgias Automate
w/ Gorgias Automate
Automation statistics
w/ Gorgias Automate
w/ Gorgias Automate
w/ Gorgias Automate
w/ Gorgias Automate
Satisfaction survey
Users management
SSO
Team management
User permissions
Customer success
Onboarding
Self onboarding
In-product self onboarding
Lite onboarding
Full onboarding
Full onboarding
Support channels
Email only
Email + live chat
Email + live chat
Email + live chat
Email + live chat
Gorgias Academy
Dedicated Success Manager
Support office hours
Custom services
Create onsite campaigns
Basic triggers
Advanced behavioral triggers (e.g. exit intent)
w/ Gorgias Convert
w/ Gorgias Convert
w/ Gorgias Convert
w/ Gorgias Convert
w/ Gorgias Convert
Products recommendations based on Shopify catalogue
w/ Gorgias Convert
w/ Gorgias Convert
w/ Gorgias Convert
w/ Gorgias Convert
w/ Gorgias Convert
Retarget shoppers based on past purchases
w/ Gorgias Convert
w/ Gorgias Convert
w/ Gorgias Convert
w/ Gorgias Convert
w/ Gorgias Convert
On-site campaigns Discount codes
w/ Gorgias Convert
w/ Gorgias Convert
w/ Gorgias Convert
w/ Gorgias Convert
w/ Gorgias Convert
Audience segmentation
w/ Gorgias Convert
w/ Gorgias Convert
w/ Gorgias Convert
w/ Gorgias Convert
w/ Gorgias Convert
Campaigns performance dashboard
w/ Gorgias Convert
w/ Gorgias Convert
w/ Gorgias Convert
w/ Gorgias Convert
w/ Gorgias Convert

Frequently asked questions

What’s a billable ticket?

A billable ticket is a conversation initiated through one of the integrated channels which includes a message from an agent or a rule using Gorgias.

A ticket that receives a response by an agent or a rule will only be counted as one billable ticket regardless of how many messages are sent or received on the thread.

Note for chat tickets: If a customer responds to a chat ticket after 3 days of inactivity, this will create a new ticket which will be billable.

What is an automated interaction?

An automated interaction is a customer request that is resolved without any agent involvement, by using one of the features of the Automation Add-on.
If an agent gets involved, the interaction does not count as successfully automated. For example, if a shopper starts a Quick Response Flow in the Chat widget and messages an agent with a follow-up question within 24 hours, it will count as a billable ticket (and not an automated interaction).

What’s a Voice ticket?

Tickets become Voice tickets when at least one phone call takes place between the customer and your team. Once a ticket becomes a Voice ticket, you can have multiple calls at no extra charge.

What’s SMS ticket?

Tickets become SMS tickets when at least one text message is sent from a customer to your team or vice versa. Once a ticket becomes an SMS ticket, you can continue texting at no extra charge.

How many tickets a month will I have?

As a general rule, most stores receive tickets at a rate of 2-10% of their overall order volume. Your volume of tickets will depend on your industry, product complexity, and level of customer self-service.

Do I have to pay for all messages received?

No. Think of each billable ticket as a two-way conversation. An incoming request only becomes a ticket when you respond from within Gorgias. If you close a ticket before responding (because it's spam or a no-reply message), you won't be charged.

How many tickets a day can a rep handle?

Top reps using built-in automations and Macros close out 100-200 tickets per day.

Do I have to pay state sales tax on my Gorgias subscription?

You may be required to pay state sales tax on your Gorgias subscription. We determine the applicable sales tax for your organization based on your billing address. More information here.

Gorgias

Focus on the moments that stand out your brand, not on tedious tasks

Automate up to 36% of support request ot free up time with Gorgias today!