A ticket is a conversation, including multiple replies on the same thread, with a customer, regardless of channel. It can be on email, phone, chat, etc. Usage only includes tickets that contain a response sent from Gorgias.
As a general guideline, most stores can expect the number of tickets to be 2% - 10% of all orders - depending on the industry.
No. You only pay for tickets that contain a response sent from Gorgias. Think of each ticket as a conversation.
We provide all our customers with the same level of support. We want to support you as you grow your business.
Some channels are only available on certain plans, such as phones which are available on our Pro plan and above. Others like live chat, however, are available on all plans! There are no additional channel fees, unless you use extra tickets than what your plan allows.
Our phone channel is available for Pro plans and above, and allow you to receive inbound calls, place outbound calls, manage voicemail, and more! You can learn more about it here.
Top reps using built-in automations and macros close out 100-200 tickets per day.
You may be required to pay state sales tax on your Gorgias subscription. We determine the applicable sales tax for your organization based on your billing address. More information here.