Join us for Moments That Matter: Meet the Modern Helpdesk
September 10 at 12PM EST.
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Support more, without running out of charge
Gorgias is a conversational commerce platform that automates setup and compatibility questions—so your team can stay plugged into what drives loyalty.
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Industry insights you need to know
80%
read specs but still ask questions before buying
50%
of tickets are about product setup and troubleshooting
67%
leave their carts behind due to unclear product details
20%
of products are returned for being “defective”
Compatibility clarity before checkout
Give shoppers reassurance even when they've done their research. Gorgias AI Agent pulls from your manuals, and knowledge base to deliver quick answers about specs and compatibility. Customers buy with confidence, and your team avoids costly returns.
24/7 guidance from unboxing to use
From setup instructions to how-to videos, AI Agent troubleshoots around the clock. Meanwhile, complex issues are handed off to your specialists, so your inbox is free from chaos and customers can enjoy their new tech.
Alternatives to refunds in every reply
Shoppers often assume products are defective when they aren’t. Gorgias Shopping Assistant steps in with exchanges or credit before a return is created. That means fewer refunds and less time spent resolving issues that could have been prevented.
Holiday help that never burns out
Gift givers need help fast during BFCM. AI Agent handles the rush with instant answers to “How do I use this?” questions, while Shopping Assistant engages shoppers with upsells and bundles—so your team can keep delivering great experiences.
Helping top electronics brands grow
55%
cost reduction, so you can scale without hiring
36s
36%
first response time, so customers never wait long
55%
tickets automated, giving your team time back
5%
revenue influenced through proactive conversations
How Audien Hearing Increased Efficiency for 75 Agents and Reduced Product Returns by 5%
Audien Hearing receives a lot of pre-sales questions about its hearing aids. It automated pre-sales questions with AI Agent and Flows, resolving 9k+ tickets with self-serve options and reducing returns by 5%.
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