Bloomreach

All-in-one platform for data, marketing, AI, and analytics.

All-in-one platform for data, marketing, AI, and analytics.

Get started with Gorgias
BloomreachBloomreach
More information soon. In the meantime, visit the following documentation page:
https://documentation.bloomreach.com/engagement/docs/gorgias
Bloomreach
Bloomreach
trusted partner
preferred partner
Bloomreach
Bloomreach
Bloomreach
Bloomreach
Bloomreach

Description

Fast-growing ecommerce brands use Bloomreach Engagement’s all-in-one marketing platform to grow their Email & SMS lists, automate revenue-driving emails and messages, launch website popups to capture sign-ups, and increase conversion rates. Choose from a library of proven email & SMS templates to automate personalized experiences that drive sales like abandon cart & welcome flows, engaging product recommendations, and real-time alerts. Grow today with easy-to-use tools, all in the same platform.

With this integration you can automatically export information about open and closed support tickets in real time and use it to create targeted campaigns in Bloomreach.

  • Customers who had positive support experiences can be targeted with promotions for sales or new products to encourage repeat purchases and drive revenue.
  • Customers with open support tickets can be excluded from promotional campaigns to avoid overwhelming them with marketing messages.

The integration also includes the ability to send customer attributes or aggregates calculated by Bloomreach directly to Gorgias, enabling customer support agents to have more information about the customer at their fingertips. This saves time and minimizes back-and-forth between systems, allowing support agents to work more efficiently and provide better support to customers.

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
Read Usecase
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
Read Usecase
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
Read Usecase
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
Read Usecase
Browse apps

Bloomreach

All-in-one platform for data, marketing, AI, and analytics.

Get started with Gorgias
trusted partner
preferred partner
Bloomreach
Pricing
Free
Book a demo for pricing details.
This integration is free to install
in Gorgias
Yes

Overview

Fast-growing ecommerce brands use Bloomreach Engagement’s all-in-one marketing platform to grow their Email & SMS lists, automate revenue-driving emails and messages, launch website popups to capture sign-ups, and increase conversion rates. Choose from a library of proven email & SMS templates to automate personalized experiences that drive sales like abandon cart & welcome flows, engaging product recommendations, and real-time alerts. Grow today with easy-to-use tools, all in the same platform.

With this integration you can automatically export information about open and closed support tickets in real time and use it to create targeted campaigns in Bloomreach.

  • Customers who had positive support experiences can be targeted with promotions for sales or new products to encourage repeat purchases and drive revenue.
  • Customers with open support tickets can be excluded from promotional campaigns to avoid overwhelming them with marketing messages.

The integration also includes the ability to send customer attributes or aggregates calculated by Bloomreach directly to Gorgias, enabling customer support agents to have more information about the customer at their fingertips. This saves time and minimizes back-and-forth between systems, allowing support agents to work more efficiently and provide better support to customers.

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
Dave Szymaszek - Head of Customer Experience @ Marine Layer
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan - Chief Revenue Officer @ Ellana
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing - Founder & CEO @ Bokksu
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda - Director of Operations @ Darn Good Yarn

All of your customer support channels in one place

Email
Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.
Social Media
Like a Facebook comment, send a shipping status in a private Instagram message, or answer questions on Twitter – all from a centralized helpdesk.
Live Chat
Gorgias live chat is the easiest way to offer conversational text message support for an uninterrupted conversation with customers on the go.
Browse apps

Bloomreach

All-in-one platform for data, marketing, AI, and analytics.

All-in-one platform for data, marketing, AI, and analytics.

Get started with Gorgias
trusted partner
preferred partner
Categories
Bloomreach
Pricing
Free
Book a demo for pricing details.
This integration is free to install to in Gorgias
Yes

Overview

How

Bloomreach

x Gorgias works together

·
·
·
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
Dave Szymaszek - Head of Customer Experience @ Marine Layer
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan - Chief Revenue Officer @ Ellana
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing - Founder & CEO @ Bokksu
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda - Director of Operations @ Darn Good Yarn

All of your customer support channels in one place

Email
Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.
Social Media
Like a Facebook comment, send a shipping status in a private Instagram message, or answer questions on Twitter – all from a centralized helpdesk.
Live Chat
Gorgias live chat is the easiest way to offer conversational text message support for an uninterrupted conversation with customers on the go.

Bloomreach

All-in-one platform for data, marketing, AI, and analytics.

All-in-one platform for data, marketing, AI, and analytics.

Get started with Gorgias
BloomreachBloomreach
More information soon. In the meantime, visit the following documentation page:
https://documentation.bloomreach.com/engagement/docs/gorgias
Bloomreach
trusted partner
preferred partner

Description

Fast-growing ecommerce brands use Bloomreach Engagement’s all-in-one marketing platform to grow their Email & SMS lists, automate revenue-driving emails and messages, launch website popups to capture sign-ups, and increase conversion rates. Choose from a library of proven email & SMS templates to automate personalized experiences that drive sales like abandon cart & welcome flows, engaging product recommendations, and real-time alerts. Grow today with easy-to-use tools, all in the same platform.

With this integration you can automatically export information about open and closed support tickets in real time and use it to create targeted campaigns in Bloomreach.

  • Customers who had positive support experiences can be targeted with promotions for sales or new products to encourage repeat purchases and drive revenue.
  • Customers with open support tickets can be excluded from promotional campaigns to avoid overwhelming them with marketing messages.

The integration also includes the ability to send customer attributes or aggregates calculated by Bloomreach directly to Gorgias, enabling customer support agents to have more information about the customer at their fingertips. This saves time and minimizes back-and-forth between systems, allowing support agents to work more efficiently and provide better support to customers.

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
Read Usecase
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
Read Usecase
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
Read Usecase
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
Read Usecase