"I believe that AI combined with human agents is the future—that’s where we’re going to see perfect customer experience."
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Lost parcel? Damaged delivery? Wrong address? Sendcloud automatically creates new Gorgias Tickets when parcel issues happen, so your support team can jump in fast!
Choose which events to track (like lost parcels, address errors, or pickup point changes), and Sendcloud will push them straight into Gorgias, linked to the right customer profile.
Give your team visibility into delivery problems before the customer reaches out — and turn reactive support into proactive service.
- Catch delivery issues before your customers do. Automatically create Gorgias Tickets for lost parcels, address errors, and make use of your Gorgias Automation.
- No more bouncing between tools. Your support team sees key parcel issues directly in Gorgias, with customer info and order context already attached.
- Choose exactly which Sendcloud events trigger tickets, like damaged parcels or pickup point changes, so your inbox stays relevant and actionable.
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