Join us for Moments That Matter: Meet the Modern Helpdesk
September 10 at 12PM EST.
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Fast, empathetic support that keeps every tail wagging
Gorgias is a conversational commerce platform that handles urgent and emotional requests, like shipments, flavor swaps, and safety questions, so you become their go-to brand for life.
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Industry insights you need to know
97%
of U.S. pet owners consider pets family
13%
of support tickets are subscription cancellations
83%
expect next-day support for food and medication
67%
follow pet brands on social media
Urgent care for urgent questions
Pet parents expect rapid support when safety is on the line. Gorgias AI Agent resolves 51% of tickets instantly, like “Is this safe for puppies?”, so your team can focus on high-impact moments like missed food shipments, sensitive health questions, and gift returns.
Self-serve edits that adapt to their routine
Subscriptions drive retention, but only if changes can be made easily. With AI Agent, customers can swap flavors, pause shipments, or edit plans instantly via chat or email, reducing churn and driving LTV.
Where DMs become conversions
Your customers discover you on Instagram and TikTok, and Gorgias helps you turn those likes, comments, and DMs into instant sales. With one unified inbox, your team can respond faster without juggling multiple platforms.
Trusted advice that drives repeat orders
Gorgias Shopping Assistant turns “is this product right for my pet?” into a moment to educate, recommend, and convert. Our context-aware AI provides shoppers with real-time guidance, ingredient safety answers, and personalized routines.
Helping top pet & animal brands grow
55%
cost reduction, so you can scale without hiring
36s
36%
first response time, so customers never wait long
55%
tickets automated, giving your team time back
5%
revenue influenced through proactive conversations
DoggieLawn Boosts Efficiency and Customer Lifetime Value with Gorgias & Recharge
An eco-friendly indoor dog potty solution that was spending too much time copy/pasting subscription info. After integrating Gorgias + Recharge, they saw a 37% faster resolution time, 70% of tickets being resolved in one-touch, and a 4.9/5 CSAT.
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