The best help desk for Ecommerce
Gorgias’ customer support software is exclusively for ecommerce brands. Other industries should not use it.
The product is built around Shopify and needs of ecommerce merchants, including order management, returns, shipping issues, upselling, product recommendations, and more.
Every feature on our product roadmap helps online stores answer customer queries quickly, build better relationships with customers, and get more sales.
Zendesk is used by companies across all industries, so daily ecommerce tasks (like order management and social media interactions) are inefficient.
Zendesk is built for enormous non-ecommerce enterprises. It's built for airlines, hospitals, and SaaS companies, with features to choose seats on an airplane and manage B2B sales.
You pay for (and sift through) all those features even if you don’t use them, and features for brands like yours are deprioritized.
Spend less time switching tabs to find customer information and more time offering personalized support, thanks to:
Merchants who take full advantage of the Automation Add-on deflect up to 40% of tickets, saving time for sensitive, complex, and high-impact questions. The add-on includes:
Gorgias can automatically identify, tag, and assign tickets based on several factors:
Chat campaigns help you reach out to customers based on their browsing behavior:
Get detailed analytics about the revenue your team earns for your Shopify store and the types of support (and automated interactions) that lead to sales.
These insights help support teams make a strong impact on the company and prove ROI to company leaders.
Customer support teams using Gorgias generated over $1 billion in 2021.
Depending on the number of agents and tickets you have, switching from Zendesk’s per-agent model to Gorgias’s could save you tens-of-thousands per year.
One enterprise brand with 42 agents paid $150 per agent per month for Zendesk, totaling $75,600 per year ($6,300/month). With Gorgias, they pay $24,000 per year (or $2,400 per month), or 68% of the cost of Zendesk.
Another brand with 40 agents paid $45,000 per year for Zendesk, and now pays $22,000 with Gorgias. 51% of the cost of Zendesk.