Live Chat

Support your shoppers in real time

Add a fast-loading chat widget to your storefront to talk to customers straight from your site and solve their questions before they become email tickets.

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Engage in live conversations with fast resolutions

Promote your products and provide exact order details

Gorgias connects to Shopify to bring your products and shopper history right into the helpdesk. When your agents are having real-time conversations, they'll have all the information they need in a single place to see what's in stock, share product links, update orders, issue refunds, and more.

Start the conversation

Don’t wait for your shoppers to ask a question. Set up a chat campaign to automatically message first and offer proactive support or encourage sales. Your team of agents will be ready if they follow up with questions!

Route requests to the right agent or automate them entirely

With Quick Replies and Rules, you can guide the conversation based on the most common customer questions. Provide a faster response to your shopper while streamlining the triage process for your agents.

Turn your chat widget into a full customer service center

With our Automation Add-on, you can provide self-service flows to decrease WISMO requests and help customers help themselves without ever creating a ticket.

“The email capture feature on Gorgias live chat allows us to collect new email addresses on a daily basis! This is highly convenient and help us drive sales!”

Danny Taing, Founder & CEO, Bokksu

Explore Steve Madden’s Help Center. Built with Gorgias.

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Simplify chat support for your store

Match your brand for a seamless experience

Customize the color, change your avatar, and create custom replies so your shoppers always feel like they’re interacting with your shop, not a bot.

Maintain blazing fast site speed

Our chat widget is a small asset to load on your site, keeping speeds fast and your support team’s replies even faster.

Auto-reply outside of business hours

Even when your agents are away, your live chat can help direct shoppers to self-service solutions or collect their contact info to create a ticket, so you can help them as soon as you’re back online.

Easily switch from chat to other channels

Turn a live chat into an email thread or follow the conversation onto social channels. Gorgias makes it easy to talk to shoppers, no matter where they’re at.

Set individual agent availability

Choose who on your team is available to receive incoming chat messages and give them the option to step away when they need to.

Help your shoppers help themselves

Level up your live chat with self-service options and allow your shoppers to find order details and shipping status right in the chat widget, without ever actually talking to an agent.