Gorgias connects to Shopify to bring your products and shopper history right into the helpdesk. When your agents are having real-time conversations, they'll have all the information they need in a single place to see what's in stock, share product links, update orders, issue refunds, and more.
Don’t wait for your shoppers to ask a question. Set up a chat campaign to automatically message first and offer proactive support or encourage sales. Your team of agents will be ready if they follow up with questions!
With Quick Replies and Rules, you can guide the conversation based on the most common customer questions. Provide a faster response to your shopper while streamlining the triage process for your agents.
With our Automation Add-on, you can provide self-service flows to decrease WISMO requests and help customers help themselves without ever creating a ticket.
Customize the color, change your avatar, and create custom replies so your shoppers always feel like they’re interacting with your shop, not a bot.
Our chat widget is a small asset to load on your site, keeping speeds fast and your support team’s replies even faster.
Even when your agents are away, your live chat can help direct shoppers to self-service solutions or collect their contact info to create a ticket, so you can help them as soon as you’re back online.
Turn a live chat into an email thread or follow the conversation onto social channels. Gorgias makes it easy to talk to shoppers, no matter where they’re at.
Choose who on your team is available to receive incoming chat messages and give them the option to step away when they need to.
Level up your live chat with self-service options and allow your shoppers to find order details and shipping status right in the chat widget, without ever actually talking to an agent.