Support your shoppers in real time
Add a fast-loading chat widget to your storefront to talk to customers straight from your site and solve their questions before they become email tickets.
Engage in live conversations with fast resolutions
Promote your products and provide exact order details
Gorgias connects to Shopify to bring your products and shopper history right into the helpdesk. When your agents are having real-time conversations, they'll have all the information they need in a single place to see what's in stock, share product links, update orders, issue refunds, and more.
Start the conversation
Don’t wait for your shoppers to ask a question. Set up a chat campaign to automatically message first and offer proactive support or encourage sales. Your team of agents will be ready if they follow up with questions!
Route requests to the right agent or automate them entirely
With Quick Replies and Rules, you can guide the conversation based on the most common customer questions. Provide a faster response to your shopper while streamlining the triage process for your agents.
Turn your chat widget into a full customer service center
With our Automation Add-on, you can provide self-service flows to decrease WISMO requests and help customers help themselves without ever creating a ticket.
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Explore Steve Madden’s Help Center. Built with Gorgias.
Simplify chat support for your store
Match your brand for a seamless experience
Customize the color, change your avatar, and create custom replies so your shoppers always feel like they’re interacting with your shop, not a bot.
Maintain blazing fast site speed
Our chat widget is a small asset to load on your site, keeping speeds fast and your support team’s replies even faster.
Auto-reply outside of business hours
Even when your agents are away, your live chat can help direct shoppers to self-service solutions or collect their contact info to create a ticket, so you can help them as soon as you’re back online.
Easily switch from chat to other channels
Turn a live chat into an email thread or follow the conversation onto social channels. Gorgias makes it easy to talk to shoppers, no matter where they’re at.
Set individual agent availability
Choose who on your team is available to receive incoming chat messages and give them the option to step away when they need to.
Help your shoppers help themselves
Level up your live chat with self-service options and allow your shoppers to find order details and shipping status right in the chat widget, without ever actually talking to an agent.
How our customers deliver exeptional one-to-one support
Best practices & tips to offer customer service on WhatsApp
Talk to your customers wherever they are
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Start seeing the impact from the first week
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