Live Chat

Support your shoppers in real time

Add a fast-loading chat widget to your storefront to talk to customers straight from your site and solve their questions before they become email tickets.

Used daily by 
14,547
+ DTC brands

Drowning in support tasks? Here’s your life raft.

Promote your products and provide exact order details

Gorgias connects to Shopify to bring your products and shopper history right into the helpdesk. When your agents are having real-time conversations, they'll have all the information they need in a single place to see what's in stock, share product links, update orders, issue refunds, and more.

Channels
Chat
Help Center
Contact Form

Start the conversation

Don’t wait for your shoppers to ask a question. Set up a chat campaign to automatically message first and offer proactive support or encourage sales. Your team of agents will be ready if they follow up with questions!

Channels
Chat
Help Center
Contact Form

Route requests to the right agent or automate them entirely

With Rules, you can guide the conversation based on the most common customer questions. Provide a faster response to your shopper while streamlining the triage process for your agents.

Channels
Chat
Help Center
Contact Form

Turn your chat widget into a full customer service center

With Automate, you can provide self-service flows to decrease WISMO requests and help customers help themselves without ever creating a ticket.

Channels
Chat
Help Center
Contact Form

Simplify chat support for your store

Match your brand for a seamless experience

Customize the color, change your avatar, and create custom replies so your shoppers always feel like they’re interacting with your shop, not a bot.

Auto-reply outside of business hours

Even when your agents are away, your live chat can help direct shoppers to self-service solutions or collect their contact info to create a ticket, so you can help them as soon as you’re back online.

Set individual agent availability

Choose who on your team is available to receive incoming chat messages and give them the option to step away when they need to.

Maintain blazing fast site speed

Our chat widget is a small asset to load on your site, keeping speeds fast and your support team’s replies even faster.

Easily switch from chat to other channels

Turn a live chat into an email thread or follow the conversation onto social channels. Gorgias makes it easy to talk to shoppers, no matter where they’re at.

Help your shoppers help themselves

Level up your live chat with self-service options and allow your shoppers to find order details and shipping status right in the chat widget, without ever actually talking to an agent.

Don’t just take our word for it...

Connect 100+ ecommerce tools

View customer data in the support ticket sidebar
Streamline your work and boost cross-team collaboration
Make updates in other tools without switching tabs

Join the 14,547 brands that use Gorgias every day