Baback Returns

Returns managed.

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Baback <> Gorgias integration is free

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White-label returns & exchanges for Shopify/SFCC. Create RMAs, labels, refunds or exchanges in Gorgias. Automate policy. Recover revenue fast.

Create RMAs, labels, refunds or exchanges from any Gorgias ticket. Automate policy and keep updates, tracking and amounts synced in real time.

Live sync posts RMA status, tracking links and amounts to the ticket. Agents resolve returns faster with fewer errors and consistent workflows.

White-label and data-centric: 20+ carriers via Baback TMS, KPI dashboards, and rules that cut handling time while protecting margin.

"I believe that AI combined with human agents is the future—that’s where we’re going to see perfect customer experience."

Tosha Moyer

Senior CX Manager

"Nowadays, people expect quick responses and rapid assistance. AI Agent is perfect to meet these expectations."

Sindi Melgar

Customer Service Manager

"Customers can self-serve for 60% of interactions, which means our team has more time to focus on tickets that need human attention."

Molly Wallace Kerrigan

VP Marketing

"Customers like that the discount code is coming from what looks like a chat. It's the most successful of all of our campaigns."

Mia Chapa

Sr. Director of Customer Experience

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