Copilot by TalentPop

AI-crafted replies in Gorgias you team can review and send.
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This app integrates OpenAI's GPT-4 with Gorgias to boost agent productivity and elevate response quality. It analyzes recent customer-agent conversations and offers context-aware reply suggestions, grammar corrections, tone adjustments, translations, and content rewrites, all with a single click inside the Gorgias workspace.

With this app, agents can:

-Instantly generate AI-powered suggested replies

-Correct grammar and polish messages

-Rewrite responses to sound more concise, professional, friendly, or empathetic

-Translate messages into Spanish or French

-Rephrase content specifically for social media responses

-Instantly generate AI-powered suggested replies

-Correct grammar and polish messages

-Rewrite responses to sound more professional, friendly, or empathetic

"I believe that AI combined with human agents is the future—that’s where we’re going to see perfect customer experience."
Tosha Moyer
Senior CX Manager
"Nowadays, people expect quick responses and rapid assistance. AI Agent is perfect to meet these expectations."
Sindi Melgar
Customer Service Manager
"Customers can self-serve for 60% of interactions, which means our team has more time to focus on tickets that need human attention."
Molly Wallace Kerrigan
VP Marketing
"Customers like that the discount code is coming from what looks like a chat. It's the most successful of all of our campaigns."
Mia Chapa
Sr. Director of Customer Experience