Need a Freshdesk alternative? See why Shopify stores are switching to Gorgias.
With Freshdesk, if a customer contacts you on multiple channels, it creates 2 completely different tickets. As a result, customers usually need to repeat themselves.
Manage all your support in one app with Gorgias, and get a complete history of the conversation with the customer across all channels.
20% of e-commerce support tickets are order status questions. Automatically respond to those with Gorgias and save time & money.
Gorgias pulls customer data from any app you're using: Shopify, Shipstation, Recharge, etc. This way, when a customer contacts support, your agents don’t need to dig for context.
Edit gift cards, award points from support conversations, and respond to customers faster.
Gorgias pulls order & customer from Shopify, to display it next to tickets.
Customize the data your display (tags, order notes), and insert Shopify variables in macros, such as the tracking number or the order status. You can connect as many stores as you want.
You have part time agents? You want your entire team to be able to checkout tickets?
Don't pay an extra licence for each agent you add! Gorgias' pricing includes unlimited agents.