Need a Freshdesk alternative? See why Shopify stores are switching to Gorgias.
Discover Gorgias
Need a Freshdesk alternative? See why Shopify stores are switching to Gorgias.
With Freshdesk, if a customer contacts you on multiple channels, it creates 2 completely different tickets. As a result, customers usually need to repeat themselves.
Manage all your support in one app with Gorgias, and get a complete history of the conversation with the customer across all channels.
20% of e-commerce support tickets are order status questions. Automatically respond to those with Gorgias and save time & money.
Gorgias pulls customer data from any app you're using: Shopify, Shipstation, Recharge, etc. This way, when a customer contacts support, your agents don’t need to dig for context.
Edit gift cards, award points from support conversations, and respond to customers faster.
Gorgias pulls order & customer from Shopify, to display it next to tickets.
Customize the data your display (tags, order notes), and insert Shopify variables in macros, such as the tracking number or the order status. You can connect as many stores as you want.
You have part time agents? You want your entire team to be able to checkout tickets?
Don't pay an extra licence for each agent you add! Gorgias' pricing includes unlimited agents.
With Gorgias, start measuring the impact of chat on sales and see how much money you team is generating from support.
Reward your agents on customer conversion and revenue generated by pre-sale tickets.
Our response time dropped from 20 hours to 30 minutes. Signing up with Gorgias was definitely the best decision!
Made the switch from Zendesk and haven't looked back. The team is super responsive, and helpful. Platform is straightforward.
Thanks to Gorgias' intuitive interface and integrations, our small team is able to scale up while providing a high level of support.
Now that we've switched to Gorgias, what would usually take me a minute now only takes a few seconds.
We absolutely love Gorgias! It has changed the way that we have done Customer Service. It saves us so much time and effort.
Gorgias gives us a holistic view of our customers. This way, we can provide them with fast & personalized help
Will save you and your team countless hours. The set up and ease of use on Gorgias are unmatched
Gorgias helps us provide an excellent customer experience! It's customizable and tailored to fit our needs.
90% of our customer queries come through Facebook Messenger. The Gorgias-Facebook-Shopify integration is amazing.
When a customer needs me to edit their order, Gorgias allows me to do it in one click. Neat!
With Gorgias, we have all our support in one app. We've reduced response time to less than 5min.
The customer service is wonderful! We have seen a huge increase in efficiency, now that we are using Gorgias.
This app is incredible, it cut my workload by 70% and makes our customer service much more efficient.
Gorgias has a fantastic integration with Shopify and has improved our customer service experience.
Gorgias has made our lives much simpler and we are able to access all incoming questions in one place. Excellent tool.
Outstanding training and support. Very intuitive program with lots of features that will save us a lot of time.
Gorgias gets things done. We were struggling to respond to emails and Gorgias solved everything.
The macros dramatically reduce response times and you can set up rules to do almost anything you can think of.
Gorgias integrates a surprising amount of information while still leaving it clear to view quickly.
Top support system with great functionality and support, features and refinements constantly being added.
