Need a Freshdesk alternative? See why Shopify stores are switching to Gorgias.
With Freshdesk, if a customer contacts you on multiple channels, it creates 2 completely different tickets. As a result, customers usually need to repeat themselves.
Manage all your support in one app with Gorgias, and get a complete history of the conversation with the customer across all channels.
20% of e-commerce support tickets are order status questions. Automatically respond to those with Gorgias and save time & money.
Gorgias pulls customer data from any app you're using: Shopify, Shipstation, Recharge, etc. This way, when a customer contacts support, your agents don’t need to dig for context.
Edit gift cards, award points from support conversations, and respond to customers faster.
Gorgias pulls order & customer from Shopify, to display it next to tickets.
Customize the data your display (tags, order notes), and insert Shopify variables in macros, such as the tracking number or the order status. You can connect as many stores as you want.
You have part time agents? You want your entire team to be able to checkout tickets?
Don't pay an extra licence for each agent you add! Gorgias' pricing includes unlimited agents.
Talk to your visitors in real time through live chat to increase your website conversion rate. You can even trigger live chat campaigns based on the URL to engage in conversation automatically.
Centralize all your customer communication in one place. Connect your social media accounts, support email addresses, phone numbers and answer to all tickets without leaving your helpdesk.
Never miss an opportunity to sell on social media again. Integrate your Facebook, Messenger, and Instagram accounts to respond to comments from posts and ads in one place.
Create template answers to respond faster to the most common and repetitive questions. Write a message once with custom data variables and save it as a macro to reuse it automatically
Create rules to handle common questions like "Where is my order?" By combining rules and macros, you can automate up to 20% of support tickets with highly-personalized answers.
Gorgias uses machine learning to detect customer intents like shipping, refund, exchange, and many others. You can then set up automatic replies or route the tickets with tags.
Track support agent metrics like ticket volume, response time, and resolution time. Fine-tune your revenue strategies with stats on pre-sale tickets, converted tickets, and total sales.
Centralize all tickets from all your stores in one place to Save time by centralizing all your tickets from all your stores in one place.
The best help desk for Ecommerce
Every new feature we release is built for businesses like yours, to help you provide exceptional customer service and boost revenue.