The best help desk for Ecommerce
4.7
over
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Need a Freshdesk alternative? See why Shopify stores are switching to Gorgias.
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Used daily by
11,462
+ DTC brands
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Why Gorgias is the right choice
Built-in Shopify actions
Free, unlimited seats
Maximize your productivity
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Don’t wait months for onboarding
The best Shopify integration
It won’t take you months or weeks to ramp up in Gorgias. Most of our customers complete migration in 7 days and start answering emails, chat messages, and Instagram comments.
From the first login, Gorgias is set up with the tools you need. Our integrations don’t require technical people to step in and implement custom configuration in order to make it work for your needs. We anticipate the needs of our customers, and provide multiple channels to get in touch no matter the time or place. Hear it from our customers.
From the first login, Gorgias is set up with the tools you need. Our integrations don’t require technical people to step in and implement custom configuration in order to make it work for your needs. We anticipate the needs of our customers, and provide multiple channels to get in touch no matter the time or place. Hear it from our customers.
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“Gorgias gives us a holistic view of our customers. This way, we can provide them with fast and personalized help.”
Nicole Snow, Founder & CEO @ Darn Good Yarn
What is possible to do with Gorgias
Manage all orders within Gorgias! You can make edits and returns on the same screen you reply to your customers. No setup or heavylifting needed with Gorgias!
Customer Facing
Native Live Chat Intergration with Shopify
Multi Store Live Chat Integration
Can it connect to multiple Shopify stores
Offline Live Chat Mode With Email Capture
Does the livechat display when agents are offline
Live Chat return order self service
Live Chat trigger with link click on page - Create an "open chat" link on your page
Live Chat Built In FAQ
SMS receive & reply to messages
iMessage receive & reply to messages
Whats App receive & reply to messages
FB & Insta receive & reply to DM's via backend
FB & Insta receive & reply to comments via backend
Native knowledge base page
Out of the box, no extra apps needed
Native Customer Portal to open tickets, view FAQ etc
Chatbots that can answer order update question
Chatbots that can answer shipping cost questions
Customer Facing
Native Live Chat Intergration with Shopify
Multi Store Live Chat Integration
Can it connect to multiple Shopify stores
Offline Live Chat Mode With Email Capture
Does the livechat display when agents are offline
Live Chat return order self service
Live Chat trigger with link click on page - Create an "open chat" link on your page
Live Chat Built In FAQ
SMS receive & reply to messages
iMessage receive & reply to messages
Whats App receive & reply to messages
FB & Insta receive & reply to DM's via backend
FB & Insta receive & reply to comments via backend
Native knowledge base page
Out of the box, no extra apps needed
Native Customer Portal to open tickets, view FAQ etc
Chatbots that can answer order update question
Chatbots that can answer shipping cost questions
.webp)
Customer Facing
Native Live Chat Intergration with Shopify
Multi Store Live Chat Integration
Can it connect to multiple Shopify stores
Offline Live Chat Mode With Email Capture
Does the livechat display when agents are offline
Live Chat return order self service
Live Chat trigger with link click on page - Create an "open chat" link on your page
Live Chat Built In FAQ
SMS receive & reply to messages
iMessage receive & reply to messages
Whats App receive & reply to messages
FB & Insta receive & reply to DM's via backend
FB & Insta receive & reply to comments via backend
Native knowledge base page
Out of the box, no extra apps needed
Native Customer Portal to open tickets, view FAQ etc
Chatbots that can answer order update question
Chatbots that can answer shipping cost questions
.webp)
Customer Facing
Native Live Chat Intergration with Shopify
Multi Store Live Chat Integration
Can it connect to multiple Shopify stores
Offline Live Chat Mode With Email Capture
Does the livechat display when agents are offline
Live Chat return order self service
Live Chat trigger with link click on page - Create an "open chat" link on your page
Live Chat Built In FAQ
SMS receive & reply to messages
iMessage receive & reply to messages
Whats App receive & reply to messages
FB & Insta receive & reply to DM's via backend
FB & Insta receive & reply to comments via backend
Native knowledge base page
Out of the box, no extra apps needed
Native Customer Portal to open tickets, view FAQ, help center, etc
Chatbots that can answer order update question
Chatbots that can answer shipping cost questions
.webp)
Customer Facing
Native Live Chat Intergration with Shopify
Multi Store Live Chat Integration
Can it connect to multiple Shopify stores
Offline Live Chat Mode With Email Capture
Does the livechat display when agents are offline
Live Chat return order self service
Live Chat trigger with link click on page - Create an "open chat" link on your page
Live Chat Built In FAQ
SMS receive & reply to messages
iMessage receive & reply to messages
Whats App receive & reply to messages
FB & Insta receive & reply to DM's via backend
FB & Insta receive & reply to comments via backend
Native knowledge base page
Out of the box, no extra apps needed
Native Customer Portal to open tickets, view FAQ, help center, etc
Chatbots that can answer order update question
Chatbots that can answer shipping cost questions
Customer Facing
Native Live Chat Integration with Shopify
Multi Store Live Chat Integration
Can it connect to multiple Shopify stores
Offline Live Chat Mode With Email Capture
Does the livechat display when agents are offline
Live Chat return order self service
Live Chat trigger with link click on page - Create an "open chat" link on your page
Live Chat Built In FAQ
SMS receive & reply to messages
iMessage receive & reply to messages
Whats App receive & reply to messages
FB & Insta receive & reply to DM's via backend
FB & Insta receive & reply to comments via backend
Native knowledge base page
Out of the box, no extra apps needed
Native Customer Portal to open tickets, view FAQ, help center, etc
Chatbots that can answer order update question
Chatbots that can answer shipping cost questions
Customer Facing
Native Live Chat Intergration with Shopify
Multi Store Live Chat Integration
Can it connect to multiple Shopify stores
Offline Live Chat Mode With Email Capture
Does the livechat display when agents are offline
Live Chat return order self service
Live Chat trigger with link click on page - Create an "open chat" link on your page
Live Chat Built In FAQ
SMS receive & reply to messages
iMessage receive & reply to messages
Whats App receive & reply to messages
FB & Insta receive & reply to DM's via backend
FB & Insta receive & reply to comments via backend
Native knowledge base page
Out of the box, no extra apps needed
Native Customer Portal to open tickets, view FAQ etc
Chatbots that can answer order update question
Chatbots that can answer shipping cost questions
Customer Facing
Native Live Chat Intergration with Shopify
Multi Store Live Chat Integration
Can it connect to multiple Shopify stores
Offline Live Chat Mode With Email Capture
Does the livechat display when agents are offline
Live Chat return order self service
Live Chat trigger with link click on page - Create an "open chat" link on your page
Live Chat Built In FAQ
SMS receive & reply to messages
iMessage receive & reply to messages
Whats App receive & reply to messages
FB & Insta receive & reply to DM's via backend
FB & Insta receive & reply to comments via backend
Native knowledge base page
Out of the box, no extra apps needed
Native Customer Portal to open tickets, view FAQ, help center, etc
Chatbots that can answer order update question
Chatbots that can answer shipping cost questions
Every customer interaction in one place
The glue for your entire ecommerce stack
Simplify subscription management. View and edit customer details in one click when replying to requests.
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Instantly connect to Shopify in under a minute to have customer and order history at your agents’ fingertips.
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Display relevant customer information and the latest reviews left by customers in Gorgias.
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Streamline customer support with real-time conversations via Klaviyo SMS, and sync data from Gorgias to further target your customers in Klaviyo.
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Engage with your Instagram community and quickly reply to mentions, messages, comments, and ad comments.
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Manage Facebook comments, ad comments, messages and mentions, right from Gorgias.
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Respond to Attentive SMS conversations and view customer data in Gorgias.
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Reduce your support costs: answer questions automatically to save valuable support agent time.
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Update shippping addresses, issue refunds, and create new orders all within Gorgias. When you connect your Shopify store, you’ll give your agents all the actions and information they need to resolve tickets from a single tab. Plus, you can use Shopify data within Macros and Rules for personalized automation that scales. Learn more >
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Create seamless conversations between your marketing campaigns, shoppers, and support team. Automatically create tickets in Gorgias from Klaviyo SMS campaigns, and create segments in Klaviyo based on support interations in Gorgias. Learn more >
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See Smile customer info next to every ticket in Gorgias, so your agents always know when they’re talking to your most loyal customers. Smile data can also be used in Macros to streamline responses. Learn more >
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Manage customer subscriptions and customer service from one convenient location by displaying Recharge data next to support tickets. You can also cancel, re-activate, or refund subscriptions right from the helpdesk, or embed this data in Macros to automate the most common support questions. Learn more >
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Allow your support agents to manage Yotpo product reviews, questions, loyalty plans, and referrals without leaving Gorgias. Display data in the Customer Sidebar next to every ticket, and choose to respond publicly or privately to offer the best support experience. Learn more >
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Respond to Attentive SMS conversations and view customer data in Gorgias. Tickets will automatically be created for replies to Attentive SMS campaigns, so you can connect customers directly with a customer support rep to drive more revenue. Learn more >
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Create tickets in Gorgias for replies to Postscript SMS campaigns, giving your agents the ability to work from one place without switching tools. They’ll also be able to better customize responses with full cross-channel conversation history and order information. Learn more >
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Assign phone calls through Aircall to agents in Gorgias, allowing them to provide excellent phone support with the full context of a customers’ order details and conversation history. Learn more >
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Create a seamless return and exchange flow by bringing Loop data into Gorgias. View refund status, shipping status, return reasons, and more from the same window you use to talk to customers, or navigate directly to your Loop Return Portal for faster processing. Learn more >
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Sync customer and order information associated with a specific ShipBob account into a corresponding Gorgias account, so your agents can work faster from a single space. Display data in the Customer Sidebar next to tickets and quickly click through to the “Order Details” page in ShipBob for more details. Learn more >
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ChannelReply lets you answer all your Amazon, eBay, Back Market and Walmart buyer messages from inside Gorgias. You can also use marketplace data inside Macros, so your agents can send personalized replies faster. Learn more >
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Enrich support responses based on customer loyalty data. Bring LoyaltyLion data into the Customer Sidebar in Gorgias to see loyalty profiles, award points and encourage referrals straight from your helpdesk. Learn more >
Visit our App StoreNo items found.
Update shippping addresses, issue refunds, and create new orders all within Gorgias. When you connect your Shopify store, you’ll give your agents all the actions and information they need to resolve tickets from a single tab. Plus, you can use Shopify data within Macros and Rules for personalized automation that scales. Learn more >
don’t take our word for it
I like how easy it is to switch between social media, chats, and phone calls, along with easy access to apps like Shopify and Recharge from the customer's interaction window. I also enjoy how clear and crisp the phone connection continues to be.
Miranda S.
Gorgias has helped automate and streamline all customer touch points across e-mail and socials. This has allowed our small team to deal with thousands of e-mails and messages in the most efficient manner. The Shopify integration allows all information to be displayed right in the portal, and the majority of issues can be resolved without having to leave the Gorgias portal. We utilize a subscription service, and Gorgias integration allows us to manage subscriptions from the portal.
Irvin M.
The best thing about Gorgias is that it saves time from opening too many apps. It allows you to access all information in one helpdesk. Like Shopify is connected, your website is connected, you can connect FB & IG, and so many more! They could integrate up to 150 accounts. Mindblowing!
Mary Kaye D.
Super easy installation within the Shopify ecosystem and a wide array of integrations to provide a holistic picture of the customer and provide easy support and customer relationship management solution. Review collected by and hosted on G2.com.
Thomas G.
I love the integrations it has with Shopify and the ability to create custom macro messages for repeat customer issues. Everything is right there on the screen, don't have to click around to different screens.
Brittany B.
It has many useful features such as snooze, automation of macros, assigning tickets to a team or agent, merging tickets and contacts, and many features.
It has business sites/platform integrations like Shopify. It helps us automate some basic actions that normally needed to be performed on a different site using different tools.
Allan James C.
Out-of-the-box functionality is awesome including algorithms that process email subject/body and provide scoring. Training material is competitive with leaders in online training, and implementation/configuration was easy with Shopify, Facebook/Instagram, Klaviyo, Aircall, and multiple mailboxes.
Jason L.
Gorgias makes my job so easy. It is so nice to have everything in one place! I love the integration with Shopify and seeing all customer orders within the Gorgias interface. It saves me time from having to jump around from site to site.
Allison D.
The platform has helped make our customer service team more efficient. Being linked to Shopify & Narvar allows our client support team to view all previous communications, order history, and any return transactions on one screen. We're responding quickly and can resolve tickets with fewer conversations. It's been like adding an extra CS agent.
Bob L.
I like how the team can all answer the emails and leave internal notes. Also same with the phone calls. I appreciate how the whole team can listen to the voicemails and write notes for customer phone team. The system is extremely easy for a few of our tech challenged employees. The support from our rep at Gorgias has been great. Tony has gone above and beyond to answer all my questions and help me set up the phone line!
Verified User in Cosmetics
I like how easy it is to switch between social media, chats, and phone calls, along with easy access to apps like Shopify and Recharge from the customer's interaction window. I also enjoy how clear and crisp the phone connection continues to be.
Miranda S.
Gorgias has helped automate and streamline all customer touch points across e-mail and socials. This has allowed our small team to deal with thousands of e-mails and messages in the most efficient manner. The Shopify integration allows all information to be displayed right in the portal, and the majority of issues can be resolved without having to leave the Gorgias portal. We utilize a subscription service, and Gorgias integration allows us to manage subscriptions from the portal.
Irvin M.
The best thing about Gorgias is that it saves time from opening too many apps. It allows you to access all information in one helpdesk. Like Shopify is connected, your website is connected, you can connect FB & IG, and so many more! They could integrate up to 150 accounts. Mindblowing!
Mary Kaye D.
Super easy installation within the Shopify ecosystem and a wide array of integrations to provide a holistic picture of the customer and provide easy support and customer relationship management solution. Review collected by and hosted on G2.com.
Thomas G.
I love the integrations it has with Shopify and the ability to create custom macro messages for repeat customer issues. Everything is right there on the screen, don't have to click around to different screens.
Brittany B.
It has many useful features such as snooze, automation of macros, assigning tickets to a team or agent, merging tickets and contacts, and many features.
It has business sites/platform integrations like Shopify. It helps us automate some basic actions that normally needed to be performed on a different site using different tools.
Allan James C.
Out-of-the-box functionality is awesome including algorithms that process email subject/body and provide scoring. Training material is competitive with leaders in online training, and implementation/configuration was easy with Shopify, Facebook/Instagram, Klaviyo, Aircall, and multiple mailboxes.
Jason L.
Gorgias makes my job so easy. It is so nice to have everything in one place! I love the integration with Shopify and seeing all customer orders within the Gorgias interface. It saves me time from having to jump around from site to site.
Allison D.
The platform has helped make our customer service team more efficient. Being linked to Shopify & Narvar allows our client support team to view all previous communications, order history, and any return transactions on one screen. We're responding quickly and can resolve tickets with fewer conversations. It's been like adding an extra CS agent.
Bob L.
I like how the team can all answer the emails and leave internal notes. Also same with the phone calls. I appreciate how the whole team can listen to the voicemails and write notes for customer phone team. The system is extremely easy for a few of our tech challenged employees. The support from our rep at Gorgias has been great. Tony has gone above and beyond to answer all my questions and help me set up the phone line!
Verified User in Cosmetics
It's been very simple. Easy to learn. Our customer support team knows that they are doing and are able to navigate the website very well. It was good to get away from Gmail for us.
Verified User in Apparel & Fashion
I like the ability to separate the views for different incoming enquiries and the ability to auto-close some tickets. The technical support is exceptional; the ability to chat to someone instantly from the team is beyond helpful and appreciated!
Sarah H.
How easy it is to grab data, manage many integrations in one place, and how user-friendly it is. And at the same time, the Gorgias support team is always there to answer questions/find resolutions when things are not working or when we need more insight on something.
Verified User in Apparel & Fashion
Ability to pull all customer communication channels into one platform. Very useful for teams managing multiple channels/stores across a number of agents. Further enables cross-working and shared views so that all members of the Customer Service team have insight into on-going customer situations. Constantly improving product offering and regular new features launched. Active community and weekly calls with Gorgias team for various learning opportunities and business updates. Well built out FAQs and responsive & helpful Support staff.
Verified User in Retail
We switched to Gorgias for the deep Shopify integration, easy-to-use interface, and interactive support from the Gorgias team. The Self Service portal and statistics are amazing, and our stats have only improved since the switch!
We compared what we were using previously (Zendesk) to the features that Gorgias had and where we wanted our support team to be in a few years. If you're looking to be treated like a real person by a team that cares about your success, and the features make sense for your business - Gorgias is the one for you!
Mika H.
Gorgias has the most user-friendly interface of all CS platforms I have used. The support team is also very responsive when you have questions. I would recommend it to everyone needing a CS Platform for their business needs.
Van Jazril D.
I've used Gorgias in two different support centers. In both instances, the onboarding was seamless and getting up and running with the platform was easy! The Shopify integration is amazing and saves a lot of time. Highly recommend Gorgias!!
The Gorgias support team is very responsive and helpful.
Verified User in Biotechnology
Moving over to Gorgias from Zendesk was an interesting transition. From the very beginning, we had a support team that helped us make that transition. The Help docs were essential and kept up to date. We appreciated the roadmaps and consistent chat features we could reach out to for assistance and guidance. We also liked the peer-to-peer component of the community FB group. The fast pace of upgrades and developments through Gorgias fit our growing company.
Elaine A.
We switched to Gorgias for the deep Shopify integration, easy-to-use interface, and interactive support from the Gorgias team. The Self Service portal and statistics are amazing, and our stats have only improved since the switch!
We compared what we were using previously (Zendesk) to the features that Gorgias had and where we wanted our support team to be in a few years. If you're looking to be treated like a real person by a team that cares about your success, and the features make sense for your business - Gorgias is the one for you!
Mika H.
Isobel A.
It's been very simple. Easy to learn. Our customer support team knows that they are doing and are able to navigate the website very well. It was good to get away from Gmail for us.
Verified User in Apparel & Fashion
I like the ability to separate the views for different incoming enquiries and the ability to auto-close some tickets. The technical support is exceptional; the ability to chat to someone instantly from the team is beyond helpful and appreciated!
Sarah H.
How easy it is to grab data, manage many integrations in one place, and how user-friendly it is. And at the same time, the Gorgias support team is always there to answer questions/find resolutions when things are not working or when we need more insight on something.
Verified User in Apparel & Fashion
Ability to pull all customer communication channels into one platform. Very useful for teams managing multiple channels/stores across a number of agents. Further enables cross-working and shared views so that all members of the Customer Service team have insight into on-going customer situations. Constantly improving product offering and regular new features launched. Active community and weekly calls with Gorgias team for various learning opportunities and business updates. Well built out FAQs and responsive & helpful Support staff.
Verified User in Retail
We switched to Gorgias for the deep Shopify integration, easy-to-use interface, and interactive support from the Gorgias team. The Self Service portal and statistics are amazing, and our stats have only improved since the switch!
We compared what we were using previously (Zendesk) to the features that Gorgias had and where we wanted our support team to be in a few years. If you're looking to be treated like a real person by a team that cares about your success, and the features make sense for your business - Gorgias is the one for you!
Mika H.
Gorgias has the most user-friendly interface of all CS platforms I have used. The support team is also very responsive when you have questions. I would recommend it to everyone needing a CS Platform for their business needs.
Van Jazril D.
I've used Gorgias in two different support centers. In both instances, the onboarding was seamless and getting up and running with the platform was easy! The Shopify integration is amazing and saves a lot of time. Highly recommend Gorgias!!
The Gorgias support team is very responsive and helpful.
Verified User in Biotechnology
Moving over to Gorgias from Zendesk was an interesting transition. From the very beginning, we had a support team that helped us make that transition. The Help docs were essential and kept up to date. We appreciated the roadmaps and consistent chat features we could reach out to for assistance and guidance. We also liked the peer-to-peer component of the community FB group. The fast pace of upgrades and developments through Gorgias fit our growing company.
Elaine A.
We switched to Gorgias for the deep Shopify integration, easy-to-use interface, and interactive support from the Gorgias team. The Self Service portal and statistics are amazing, and our stats have only improved since the switch!
We compared what we were using previously (Zendesk) to the features that Gorgias had and where we wanted our support team to be in a few years. If you're looking to be treated like a real person by a team that cares about your success, and the features make sense for your business - Gorgias is the one for you!
Mika H.
Isobel A.
MAKE AN INFORMED DECISION
See it for yourself!
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