Shopify
integration
Discover Gorgias, the leading
Need a Freshdesk alternative? See why Shopify stores are switching to Gorgias.
Reduce first response times dramatically when you switch from Freshdesk to Gorgias.
Collect customer conversations from email, chat, social media, and more, into a single view.
Integrate deeply with Shopify to use variables in responses, or edit orders from inside Gorgias.
No credit card required
Instant setup
7-day free trial
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Used daily by
10,173
+ DTC brands
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Answer customer requests
in minutes, not days
All your channels in one app, not one app per channel
With Freshdesk, if a customer contacts you on multiple channels, it creates 2 completely different tickets. As a result, customers usually need to repeat themselves.
Manage all your support in one app with Gorgias, and get a complete history of the conversation with the customer across all channels.
Maximize your productivity
AUTO-RESPONSE TO COMMON QUESTIONS
20% of e-commerce support tickets are order status questions. Automatically respond to those with Gorgias and save time & money.
GET THE FULL CUSTOMER PICTURE
Gorgias pulls customer data from any app you're using: Shopify, Shipstation, Recharge, etc. This way, when a customer contacts support, your agents don’t need to dig for context.
TAKE ACTIONS FROM YOUR HELPDESK
Edit gift cards, award points from support conversations, and respond to customers faster.
The best Shopify integration
Gorgias pulls order & customer from Shopify, to display it next to tickets.
Customize the data your display (tags, order notes), and insert Shopify variables in macros, such as the tracking number or the order status. You can connect as many stores as you want.
Unlimited agents
You have part time agents? You want your entire team to be able to checkout tickets?
Don't pay an extra licence for each agent you add! Gorgias' pricing includes unlimited agents.
Enhance support
and turn it into a profit center
Live chat
Talk to your visitors in real time through live chat to increase your website conversion rate. You can even trigger live chat campaigns based on the URL to engage in conversation automatically.
Ticketing system
Centralize all your customer communication in one place. Connect your social media accounts, support email addresses, phone numbers and answer to all tickets without leaving your helpdesk.
Social media posts and ads
Never miss an opportunity to sell on social media again. Integrate your Facebook, Messenger, and Instagram accounts to respond to comments from posts and ads in one place.
Macros
Create template answers to respond faster to the most common and repetitive questions. Write a message once with custom data variables and save it as a macro to reuse it automatically
Auto responder
Create rules to handle common questions like "Where is my order?" By combining rules and macros, you can automate up to 20% of support tickets with highly-personalized answers.
Intent and sentiment detection
Gorgias uses machine learning to detect customer intents like shipping, refund, exchange, and many others. You can then set up automatic replies or route the tickets with tags.
Support and revenue statistics
Track support agent metrics like ticket volume, response time, and resolution time. Fine-tune your revenue strategies with stats on pre-sale tickets, converted tickets, and total sales.
Multi-store connection
Centralize all tickets from all your stores in one place to Save time by centralizing all your tickets from all your stores in one place.
Designed for ecommerce,
built for your entire stack
Klaviyo
Attentive
Instagram
Yotpo
Facebook
Recharge
“Gorgias gives us a holistic view of our customers. This way, we can provide them with fast and personalized help.”
Join the
10,173
+ ecommerce
brands that use Gorgias
every day
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