The best help desk for Ecommerce
4.7
over
433
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Need a Freshdesk alternative? See why Shopify stores are switching to Gorgias.
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Used daily by
10,607
+ DTC brands
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Why Gorgias is the right choice
Built-in Shopify actions
Free, unlimited seats
Maximize your productivity
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Don’t wait months for onboarding
The best Shopify integration
It won’t take you months or weeks to ramp up in Gorgias. Most of our customers complete migration in 7 days and start answering emails, chat messages, and Instagram comments.
From the first login, Gorgias is set up with the tools you need. Our integrations don’t require technical people to step in and implement custom configuration in order to make it work for your needs. We anticipate the needs of our customers, and provide multiple channels to get in touch no matter the time or place. Hear it from our customers.
From the first login, Gorgias is set up with the tools you need. Our integrations don’t require technical people to step in and implement custom configuration in order to make it work for your needs. We anticipate the needs of our customers, and provide multiple channels to get in touch no matter the time or place. Hear it from our customers.
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“Gorgias gives us a holistic view of our customers. This way, we can provide them with fast and personalized help.”
Nicole Snow, Founder & CEO @ Darn Good Yarn
What is possible to do with Gorgias
Manage all orders within Gorgias! You can make edits and returns on the same screen you reply to your customers. No setup or heavylifting needed with Gorgias!
Customer Facing
Native Live Chat Intergration with Shopify
Multi Store Live Chat Integration
Can it connect to multiple Shopify stores
Offline Live Chat Mode With Email Capture
Does the livechat display when agents are offline
Live Chat return order self service
Live Chat trigger with link click on page - Create an "open chat" link on your page
Live Chat Built In FAQ
SMS receive & reply to messages
iMessage receive & reply to messages
Whats App receive & reply to messages
FB & Insta receive & reply to DM's via backend
FB & Insta receive & reply to comments via backend
Native knowledge base page
Out of the box, no extra apps needed
Native Customer Portal to open tickets, view FAQ etc
Chatbots that can answer order update question
Chatbots that can answer shipping cost questions
Customer Facing
Native Live Chat Intergration with Shopify
Multi Store Live Chat Integration
Can it connect to multiple Shopify stores
Offline Live Chat Mode With Email Capture
Does the livechat display when agents are offline
Live Chat return order self service
Live Chat trigger with link click on page - Create an "open chat" link on your page
Live Chat Built In FAQ
SMS receive & reply to messages
iMessage receive & reply to messages
Whats App receive & reply to messages
FB & Insta receive & reply to DM's via backend
FB & Insta receive & reply to comments via backend
Native knowledge base page
Out of the box, no extra apps needed
Native Customer Portal to open tickets, view FAQ etc
Chatbots that can answer order update question
Chatbots that can answer shipping cost questions
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Customer Facing
Native Live Chat Intergration with Shopify
Multi Store Live Chat Integration
Can it connect to multiple Shopify stores
Offline Live Chat Mode With Email Capture
Does the livechat display when agents are offline
Live Chat return order self service
Live Chat trigger with link click on page - Create an "open chat" link on your page
Live Chat Built In FAQ
SMS receive & reply to messages
iMessage receive & reply to messages
Whats App receive & reply to messages
FB & Insta receive & reply to DM's via backend
FB & Insta receive & reply to comments via backend
Native knowledge base page
Out of the box, no extra apps needed
Native Customer Portal to open tickets, view FAQ etc
Chatbots that can answer order update question
Chatbots that can answer shipping cost questions
.webp)
Customer Facing
Native Live Chat Intergration with Shopify
Multi Store Live Chat Integration
Can it connect to multiple Shopify stores
Offline Live Chat Mode With Email Capture
Does the livechat display when agents are offline
Live Chat return order self service
Live Chat trigger with link click on page - Create an "open chat" link on your page
Live Chat Built In FAQ
SMS receive & reply to messages
iMessage receive & reply to messages
Whats App receive & reply to messages
FB & Insta receive & reply to DM's via backend
FB & Insta receive & reply to comments via backend
Native knowledge base page
Out of the box, no extra apps needed
Native Customer Portal to open tickets, view FAQ etc
Chatbots that can answer order update question
Chatbots that can answer shipping cost questions
.webp)
Customer Facing
Native Live Chat Intergration with Shopify
Multi Store Live Chat Integration
Can it connect to multiple Shopify stores
Offline Live Chat Mode With Email Capture
Does the livechat display when agents are offline
Live Chat return order self service
Live Chat trigger with link click on page - Create an "open chat" link on your page
Live Chat Built In FAQ
SMS receive & reply to messages
iMessage receive & reply to messages
Whats App receive & reply to messages
FB & Insta receive & reply to DM's via backend
FB & Insta receive & reply to comments via backend
Native knowledge base page
Out of the box, no extra apps needed
Native Customer Portal to open tickets, view FAQ etc
Chatbots that can answer order update question
Chatbots that can answer shipping cost questions
Customer Facing
Native Live Chat Intergration with Shopify
Multi Store Live Chat Integration
Can it connect to multiple Shopify stores
Offline Live Chat Mode With Email Capture
Does the livechat display when agents are offline
Live Chat return order self service
Live Chat trigger with link click on page - Create an "open chat" link on your page
Live Chat Built In FAQ
SMS receive & reply to messages
iMessage receive & reply to messages
Whats App receive & reply to messages
FB & Insta receive & reply to DM's via backend
FB & Insta receive & reply to comments via backend
Native knowledge base page
Out of the box, no extra apps needed
Native Customer Portal to open tickets, view FAQ etc
Chatbots that can answer order update question
Chatbots that can answer shipping cost questions
Customer Facing
Native Live Chat Intergration with Shopify
Multi Store Live Chat Integration
Can it connect to multiple Shopify stores
Offline Live Chat Mode With Email Capture
Does the livechat display when agents are offline
Live Chat return order self service
Live Chat trigger with link click on page - Create an "open chat" link on your page
Live Chat Built In FAQ
SMS receive & reply to messages
iMessage receive & reply to messages
Whats App receive & reply to messages
FB & Insta receive & reply to DM's via backend
FB & Insta receive & reply to comments via backend
Native knowledge base page
Out of the box, no extra apps needed
Native Customer Portal to open tickets, view FAQ etc
Chatbots that can answer order update question
Chatbots that can answer shipping cost questions
Customer Facing
Native Live Chat Intergration with Shopify
Multi Store Live Chat Integration
Can it connect to multiple Shopify stores
Offline Live Chat Mode With Email Capture
Does the livechat display when agents are offline
Live Chat return order self service
Live Chat trigger with link click on page - Create an "open chat" link on your page
Live Chat Built In FAQ
SMS receive & reply to messages
iMessage receive & reply to messages
Whats App receive & reply to messages
FB & Insta receive & reply to DM's via backend
FB & Insta receive & reply to comments via backend
Native knowledge base page
Out of the box, no extra apps needed
Native Customer Portal to open tickets, view FAQ etc
Chatbots that can answer order update question
Chatbots that can answer shipping cost questions
Every customer interaction in one place
The glue for your entire ecommerce stack
Simplify subscription management. View and edit customer details in one click when replying to requests.
Learn more >
Display relevant customer information and the latest reviews left by customers in Gorgias.
Learn more >
Streamline customer support with real-time conversations via Klaviyo SMS, and sync data from Gorgias to further target your customers in Klaviyo.
Learn more >
Engage with your Instagram community and quickly reply to mentions, messages, comments, and ad comments.
Learn more >
Manage Facebook comments, ad comments, messages and mentions, right from Gorgias.
Learn more >
Respond to Attentive SMS conversations and view customer data in Gorgias.
Learn more >
Reduce your support costs: answer questions automatically to save valuable support agent time.
Learn more >
Update shippping addresses, issue refunds, and create new orders all within Gorgias. When you connect your Shopify store, you’ll give your agents all the actions and information they need to resolve tickets from a single tab. Plus, you can use Shopify data within Macros and Rules for personalized automation that scales. Learn more >
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Update shippping addresses, issue refunds, and create new orders all within Gorgias. When you connect your Shopify store, you’ll give your agents all the actions and information they need to resolve tickets from a single tab. Plus, you can use Shopify data within Macros and Rules for personalized automation that scales. Learn more >
don’t take our word for it
Gorgias' team provides great support. They answer the questions on chat within minutes and if that is not enough they jump on Google calls to help. Zoran was of great help on the call.
DrSmood
Great app and great customer service! Vanja nailed it in a moment of crisis :) I recommend using this very helpful app!
Heel Tread
Gorgias has been great. It is SO nice having all of my tickets in one place. And their team always respond to my chat inquiries promptly. We will be sticking around for a while!
Goodwell Co.
This app is amazing! Very user friendly, with so much capabilities..all in one window. Made our customer service a breeze and gave us the opportunity to provide even better quality of service to our customers. Highly recommended. The install was super easy, and the staff...
Zero Foxtrot
Love this app!!!! So good as it pulls all customer care into the one place instead of using different apps, programs, sites!!
Estherboutique
By far, the best customer support I have ever experienced. The app and the back team is top-notch quality.
Lil Chubbs
I am working with Gorgias app since one year now and love every moment of it. The integration with Shopify, and all of our social media is saving us tons of time. On each ticket you can see the all customer information and loves the...
Onekid
This is one of (if not THE) most valuable Shopify apps we use. Having in one screen a snapshot of every bit of historical communication with a customer from pre-purchase, thru purchase and after (whether from Facebook comments, Messenger, email OR ALL 3) and having...
Pump Hair Products
This is an awesome helpdesk app. Has really helped us streamline our customer support services. We've eliminated any customers contacting us for help from falling through the cracks, and it is so easy having all our different channels ending up in the one space.
Empireskateshop
Great app - love it so far! Seems super powerful... we're just scratching the surface of what it can do but we're feeling pretty confident we've made the right choice to scale our business with. And the customer service is awesome ;)
Kittypooclub
Gorgias' team provides great support. They answer the questions on chat within minutes and if that is not enough they jump on Google calls to help. Zoran was of great help on the call.
DrSmood
Great app and great customer service! Vanja nailed it in a moment of crisis :) I recommend using this very helpful app!
Heel Tread
Gorgias has been great. It is SO nice having all of my tickets in one place. And their team always respond to my chat inquiries promptly. We will be sticking around for a while!
Goodwell Co.
This app is amazing! Very user friendly, with so much capabilities..all in one window. Made our customer service a breeze and gave us the opportunity to provide even better quality of service to our customers. Highly recommended. The install was super easy, and the staff...
Zero Foxtrot
Love this app!!!! So good as it pulls all customer care into the one place instead of using different apps, programs, sites!!
Estherboutique
By far, the best customer support I have ever experienced. The app and the back team is top-notch quality.
Lil Chubbs
I am working with Gorgias app since one year now and love every moment of it. The integration with Shopify, and all of our social media is saving us tons of time. On each ticket you can see the all customer information and loves the...
Onekid
This is one of (if not THE) most valuable Shopify apps we use. Having in one screen a snapshot of every bit of historical communication with a customer from pre-purchase, thru purchase and after (whether from Facebook comments, Messenger, email OR ALL 3) and having...
Pump Hair Products
This is an awesome helpdesk app. Has really helped us streamline our customer support services. We've eliminated any customers contacting us for help from falling through the cracks, and it is so easy having all our different channels ending up in the one space.
Empireskateshop
Great app - love it so far! Seems super powerful... we're just scratching the surface of what it can do but we're feeling pretty confident we've made the right choice to scale our business with. And the customer service is awesome ;)
Kittypooclub
amazing support!amazing support!amazing support!amazing support!amazing support!amazing support!amazing support!amazing support!
Hi Mechanics
Macroses and simple cancel and refund buttons gave us opportunity take many outsource support managers without giving them full access to Shopify and related risks.
Couple Jewelry
support team is awesome! always helpful, Gorgias makes everything easier! highly recommend, always get an answer with questions within minutes!
Sweat Shaper
Highly recommended! It is a user-friendly app and the supports are so helpful and help you all the way.
Walkee Paws
We used Desk.com for the last two years and while it was okay, it was certainly nothing exceptional like Gorgias has been. From being able to access, cancel, refund, etc orders right from your inbox to the excellent support, simple usability, and improved efficiency, I...
Rmid
Gorgias is an absolutely brilliant app loaded with features and time saving functions. The support team is amazing and always helpful. They will help with just about anything. One of the best apps on shopify!
AVANI
Amazing customer service! A real person, understanding out of the box questions and extremely fast response time.
Maxtrix Kids
Gorgias is an amazing customer service app, it puts everything at your fingers and saves so much time. The amount of time we'd spend looking up orders when a customer emailed in was crazy. With thier template system most of our tickets can be responded...
Cuffed.com.au
This is the most helpful helpdesk that I have seen. We have been looking since around 2010 for something to aggregate all of our information into one spot for customer service, and this is the first thing I have seen that came close to making...
Sensacalm
Gorgias is great! We are about to end our trial and cannot wait to continue using them for all our media platforms. Had a hard time syncing our email and the customer support helped us along the way. The onboard call they suggested was super...
Sladics Mb
amazing support!amazing support!amazing support!amazing support!amazing support!amazing support!amazing support!amazing support!
Hi Mechanics
Macroses and simple cancel and refund buttons gave us opportunity take many outsource support managers without giving them full access to Shopify and related risks.
Couple Jewelry
support team is awesome! always helpful, Gorgias makes everything easier! highly recommend, always get an answer with questions within minutes!
Sweat Shaper
Highly recommended! It is a user-friendly app and the supports are so helpful and help you all the way.
Walkee Paws
We used Desk.com for the last two years and while it was okay, it was certainly nothing exceptional like Gorgias has been. From being able to access, cancel, refund, etc orders right from your inbox to the excellent support, simple usability, and improved efficiency, I...
Rmid
Gorgias is an absolutely brilliant app loaded with features and time saving functions. The support team is amazing and always helpful. They will help with just about anything. One of the best apps on shopify!
AVANI
Amazing customer service! A real person, understanding out of the box questions and extremely fast response time.
Maxtrix Kids
Gorgias is an amazing customer service app, it puts everything at your fingers and saves so much time. The amount of time we'd spend looking up orders when a customer emailed in was crazy. With thier template system most of our tickets can be responded...
Cuffed.com.au
This is the most helpful helpdesk that I have seen. We have been looking since around 2010 for something to aggregate all of our information into one spot for customer service, and this is the first thing I have seen that came close to making...
Sensacalm
Gorgias is great! We are about to end our trial and cannot wait to continue using them for all our media platforms. Had a hard time syncing our email and the customer support helped us along the way. The onboard call they suggested was super...
Sladics Mb
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