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A Guide to All the Different Types of Customer Service Companies Need to Know

A Behind-the-Scenes Look at Customer Service Operations

Guide To Creating and Managing A Customer Knowledge Base

First Response Time: Your Guide to Understand + Lower the Metric

Playbook: How Love Wellness Gets Every Employee Into Gorgias To Improve Cross-Functional CX

Why Customer Service Chatbots Aren’t a Great Fit for Ecommerce

How to Pick the Best Customer Service Channels for your Brand

How to Manage and Reduce BFCM Returns (& Protect Your Revenue)

A Guide to Customer Service Roles & Responsibilities

Customer Service Glossary: Main Terms and Definitions To Know

Black Friday Trends: What The Statistics Tell Us About BFCM & Ecommerce

Why We Don't Increase Salaries Based On Performance

Playbook: How Loop Earplugs Made Help Center A Top-Performing Channel

21 Essential Ecommerce Metrics Your Brand Should Track

5 Ecommerce Revenue Models: Understanding Which Is Best For Your Online Business

8 Strategies for Achieving High-Level Customer Communication

Driving Online Sales With Ecommerce Merchandising: 8 Strategies To Increase Revenue

Chatbots for Your Shopify Store: How Ecommerce Chatbots Can Increase Revenue + 6 Powerful Apps

Shopify and Instagram: A Guide to Using Both Platforms for Success

How To Get More Sales on Shopify: 9 Strategies for Maximizing Revenue

Top 10 Shopify Integrations To Enhance Your Online Store

How To Add a Contact Form to Your Shopify Store + 5 Best Shopify Contact Form Apps

10 Years: Big Things Have Small Beginnings

How To Streamline Your Gorgias Helpdesk to Work Smarter, Not Harder

Customer Service Outsourcing: Why, When, and How

Gorgias Automation Add-On Overview: Features and Benefits

11 Key Ecommerce Trends for 2023 (Backed by Experts & Data)

Playbook: How Chomps Analyzes Customer Support Tickets to Improve Product and CX

12 Customer Service Challenges Harming Your Team and Revenue (+ How To Solve Them)

9 Apps for Ecommerce That Every Early-Stage Brand Needs

How to Optimize Your Ecommerce Strategy For Conversion & Retention

Positive Scripting in Customer Service: How To Do It Right

How to Write Customer Service Policies for Ecommerce

12 Customer Satisfaction Metrics to Track & Why CSAT Isn't Everything

NPS Survey Best Practices for the Best Response Rate

Post-Purchase Behavior: Understand How Customers Think & Boost Loyalty

[Webinar Recap]: How Jaxxon Prepares for Peak Season to Optimize CX and Maximize Revenue

Growing At Gorgias: Interview with Yohan Loyer (Strategic Partner Manager EMEA)

How To Lower Average Response Times to Meet Customer Expectations

10 Customer Apology Email Templates to Help Retain Business

Increase Your Ecommerce CRO with A/B Testing & Optimization

How to Leverage an Email Signature Marketing Campaign for CX

Why Agencies Should Encourage Their Clients to Install Automation Apps Like Gorgias

9 Creative and Effective Ways to Collect Customer Feedback

Ecommerce Product Categorization: How To Organize Your Products

The 19 Best Customer Service Certifications to Earn at All Levels

How Customer Support Incentives Can Boost Performance and Lift Revenue

Ecommerce Community Management: What Is It and Why Does It Matter?

Customer Delight Is A Losing Strategy in Ecommerce: Here’s What’s Better

A Guide to Resolution Time: How to Measure and Lower It

Ecommerce Product Reviews: 6 Benefits and How To Get Them

Announcement: New Features and Changes to Our Pricing and Plans

How To Deal With Lost Ecommerce Packages

9 Ways To Improve Your CSAT Score and Response Rate

Why Customer Service Is Important (According To A VP of CX)

7 Ways to Deliver Great Customer Service & Grow Your Revenue

Ecommerce Customer Service is Changing – Here’s How to Stay Ahead

The Support Leader's Guide to Better Customer Service Training

How To Automatically Prioritize Customer Service Requests In Your Helpdesk

Hiring for Customer Service: A 6-Step Framework to Recruit Top Agents

Gorgias’ $30 Million Series C and the Future of Customer Experience for Online Stores

37 Shopify Statistics for 2023: Facts & Figures For Merchants

The Career Evolution of Amy Elenius: Manager of Customer Education at Gorgias

Using Social Commerce to Drive Growth & Revenue for Your Business

15 Customer Service Phrases To Use (And 5 To Avoid) in 2023

Why Talent Sourcing is Key for Gorgias Recruiting (And How We Build Our Talent Pool)

8 Amazing Live Chat Apps for Customer Support

Playbook: How Berkey Filters Drove Customer Adoption of a New SMS Support Channel

What’s New with Gorgias: June 2022 Product Updates

14 Ecommerce Shopping Cart Best Practices To Increase Conversions

How To Provide Order Tracking for Your Ecommerce Customers

Why and How to Use WhatsApp for Customer Service

Your Live Chat Support Guide: Benefits, Best Practices, and Helpful Tools

How to Implement an Omnichannel Customer Service Strategy

9 Post-Purchase Experience Strategies to Drive Customer Loyalty

11 Best Practices for Ecommerce Upselling

How and Why You Should Implement a Personalized Customer Service Strategy in 2023

Ecommerce Payment Processing: How It Works & The Best Providers

10 Best Returns Management Tools for Fast, Cost-Efficient Returns [2023]

Order Fulfillment for Ecommerce: Process, Tips, & Tools

12 Best Shipping Software Tools for Ecommerce Stores [2023]

10 Ways To Reduce Ecommerce Product Returns With Great CX

9 Revenue-Driving Ecommerce Shipping Best Practices

Ecommerce Shipping: Creating a Shipping and Fulfillment Strategy

Tips for Using Facebook Messenger for Customer Service

Ecommerce Churn Rates: Measure and Reduce Lost Customers and Revenue

How to Offer Free Shipping and Lift Revenue

How to Measure & Improve Customer Service ROI

12 Essential Strategies for How To Reduce Cart Abandonment

5 Types of Ecommerce Inventory Management (+ Tips and Tools)

Why Proactive Customer Service is Essential for Growing Your Business

New apps that integrate with Gorgias: Summer 2022

FAQ Pages: Examples, Benefits, and When to Add a Help Center

What Is Ecommerce Retention Rate? (And How To Improve It)

Customer Service Messaging: Tips and Templates for SMS + Conversational Channels

What’s New With Gorgias – May 2022 Product Updates

The Shopify Corner: A diverse approach to scaling

Start providing SMS support today, with Gorgias

How to Evaluate the Effectiveness & Impact of Your Customer Service Team

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Gorgias referral agreement

The California Consumer Privacy Act (“CCPA”)

Data Classification and Access Control Policy

Gorgias - General Data Protection Regulation (GDPR)

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